Cancellation service N°1 in Belgium
Contract number:
To the attention of:
Cancellation Department – Undo
Chaussée de La Hulpe 177, Box 11
B‑1170 Brussels
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Undo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Undo: Easy Method
What is Undo
Undo is a subscription-based service operated by UNDO srl that provides digital tools and services to its customers. The company is incorporated in Belgium and operates under the terms and conditions set out to manage subscriptions, access and termination of services.
How to cancel Undo
Cancellation options depend on how you originally subscribed and the terms set out in the General Terms and Conditions. Section 11.2 of the General Terms and Conditions allows termination by registered letter (raccomandata A/R) sent to the customer service department at the company address. Before sending a written termination, check whether you can cancel directly from your online account or by contacting customer support by email or an in‑app support form.
- Steps to cancel:
- Check your account settings or subscription page for an immediate "Cancel subscription" option and follow the on-screen instructions to cancel future renewals.
- If no online option exists, contact Undo customer support by the support channel shown in your account (email or support form) and request cancellation; save the correspondence.
- To comply with §11.2, send a registered letter (raccomandata A/R) to: UNDO srl, Chaussée de La Hulpe 177, Box 11, B‑1170 Brussels, Belgium. Keep the postal receipt and tracking information as proof of delivery.
- If available, complete any required withdrawal form or include the following sample withdrawal wording in your registered letter or support message: “I hereby withdraw from my subscription to Undo, subscribed under (your name and email), effective immediately. Please confirm cancellation and any applicable refund in writing.”
What happens when you cancel
When you cancel, access to paid features normally continues until the end of the paid period unless the terms state otherwise. Automatic renewals should stop after successful cancellation, but you should confirm the cancellation receipt or confirmation email from Undo. The company will retain account and billing data as permitted by its privacy policy and applicable law; if you request deletion of personal data, that will be handled under the company’s data-retention and cookie policies and may be subject to legal or contractual retention requirements.
Will I get a refund?
Refund eligibility depends on the specific plan, the timing of your cancellation, any free-trial terms, and the General Terms and Conditions. In many cases refunds for unused future service periods may be available, but digital services are often non-refundable once access has been provided. Exceptions can apply for billing errors, double charges, or where local consumer protection law requires a refund. If you believe you are due a refund, contact Undo support with proof of payment and your cancellation confirmation; if necessary, follow up with a registered letter to the address listed below.
Undo plans and pricing
| Plan | Price (CAD) | Billing period | Notes |
|---|---|---|---|
| Free | Varies | Varies | Varies |
| Personal | Varies | Varies | Varies |
| Business | Varies | Varies | Varies |
| Enterprise | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection is governed by federal and provincial laws and can vary across provinces and territories. In general, businesses must not use misleading practices, must disclose key contract terms including renewal and cancellation conditions, and must honor consumer protection statutes that apply to the transaction. For subscriptions and digital services, there is no single national "cooling-off" right that applies universally to all digital products; whether you have a statutory right to cancel or obtain a refund will depend on the contract and applicable provincial law. If you have questions about your statutory rights, contact your provincial consumer protection office or consult the Government of Canada consumer information resources for guidance.
Customer experiences
Users report a range of experiences: many find the service useful and praise responsive support when issues are clear and documented, while others report delays in receiving written confirmation or in processing refunds when contract terms are unclear. Practical, documented requests (emails plus registered letters when required) tend to be processed more smoothly than informal or undocumented cancellation attempts.
Documentation checklist
- Keep copies of: account login, subscription confirmation, proof of payment, cancellation request (email or in-app), and registered mail receipt/tracking number if you send a letter.
Common mistakes
Common errors include cancelling too close to the renewal date (resulting in an already-processed charge), failing to keep written confirmation or tracking receipts, sending a cancellation to an incorrect support address or email, and assuming that deleting the app or closing a payment method automatically cancels the subscription. For example, deleting the app does not necessarily stop billing; you must cancel the subscription following the provider’s specified procedure and retain evidence of that cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible depending on terms | Low |
| Email/support form | Possible; depends on evidence and timing | Medium |
| Registered letter to company address (per §11.2) | Often accepted as formal notice; refund depends on terms | Medium - High (requires postal proof) |
| Phone (if offered) | Varies; get written confirmation | Low - Medium |
After cancelling
After you cancel, watch for a written confirmation (email or postal) and verify the end-date of access and any refund details. Retain all records for at least the billing period plus several months in case of disputes. If you do not receive confirmation or a promised refund, follow up with support and, if necessary, send a registered letter to the company address. For general consumer guidance and complaint filing in Canada, see the Government of Canada consumer pages and use Canada Post for tracked international registered mail when sending documents abroad.
Helpful links: Government of Canada - Consumer information and Canada Post - Registered and tracked mail services.
Address
UNDO srl, Chaussée de La Hulpe 177, Box 11, B‑1170 Brussels, Belgium