Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Unison
9 Davies Ave. Unit 106
M4M 2A6 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Unison service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Unison: Easy Method
What is Unison
Unison refers to services offered under the Unison name in Canada, notably Unison (unison.com) which provides home‑loan / equity‑sharing solutions and related customer services. There are also related domains (for example unisonhome.com and unisonwindows.com) that represent different business lines; cancellation and refund rules can differ by product and by the channel used to subscribe.
Official Canadian site information does not show a clear, self‑service cancellation flow for App Store, Google Play or direct web subscriptions; in many cases cancellation and any refund assessment appears to be handled through customer support and the terms of the specific agreement.
How to cancel Unison
- Check where you signed up: verify whether your subscription or agreement was through the App Store, Google Play, a web account on Unison's site, or a specific Unison product line (for example Unison home‑loan services or Unison Windows & Doors).
- If you used Apple or Google for payment, check your Apple ID / App Store subscriptions or Google Play subscriptions first and follow their refund/cancellation processes; those platforms have their own refund policies.
- If the service was set up directly with Unison (web or contract), contact Unison customer support via the contact options on their site (include your account number, property reference or agreement ID, and a clear cancellation request).
- Send a written cancellation letter for a clear paper record - send it by registered mail (raccomandata A/R) to 9 Davies Ave. Unit 106, Toronto, ON M4M 2A6 and request written confirmation of receipt and cancellation.
- Keep copies of all correspondence, screenshots of account settings, payment receipts, and your registered‑mail tracking/receipt; ask for a written acknowledgement and an explicit statement about any outstanding obligations or refunds.
- If you do not get a satisfactory response, follow up with consumer protection channels (provincial consumer affairs) or your payment provider (credit card issuer) if a chargeback is appropriate.
What happens when you cancel
Cancellation effects depend on the product and how you purchased it. For subscription products purchased through App Store or Google Play, cancellation will typically stop future renewals but past charges remain subject to the platform’s refund rules. For direct contracts with Unison, cancellation may end your access to online account features and any ongoing service, but other contractual obligations (outstanding balances, equity‑sharing terms, or property‑related obligations) may remain in effect.
Data retention and account deletion follow the provider’s privacy policy - ask Unison how long they will hold your records and whether you can request deletion. Always obtain written confirmation of what will be terminated, what will remain active, and any steps you must take after cancellation.
Will I get a refund?
Refunds are determined by the product, the timing of cancellation, and the channel of purchase. Official Canadian sources do not list a simple, universal refund policy for Unison’s services. For some Unison lines (for example Unison Windows & Doors), the terms explicitly state that no refunds are given if a service has begun and is underway; refunds are limited to unused services. For platform purchases (Apple/Google) you must follow Apple’s or Google’s refund procedures.
If you believe you are entitled to a refund, request it in writing from Unison support and include evidence (dates, receipts). If Unison denies a refund you believe is owed, you may pursue a dispute through the payment provider or consumer protection authorities; retain all documentation for any dispute.
Unison plans and pricing
| Plan | Price (CAD) |
|---|---|
| Free | Varies |
| Premium | Varies |
| Team | Varies |
| Custom / Management | Varies |
Your consumer rights in Canada
Canadian consumer rights and statutory protections remain in force unless expressly excluded by law. Unison’s Windows & Doors terms explicitly state that your statutory consumer rights are not affected by their terms, which is consistent with Canadian practice that basic consumer protections cannot be contracted away. Provincial laws control many cancellation, disclosure and business practices, so rights can vary by province.
If you encounter resistance to cancellation or refund requests, you can file complaints with provincial consumer protection offices, the Better Business Bureau, or seek guidance from federal offices such as the Office of Consumer Affairs. Keep records of communications and any signed contract terms to support your case.
Customer experiences
Public reviews for Unison are mixed. Many customers praise responsive, professional communication and smooth processes - reviewers note clear explanations and helpful support. Others report delays, inconsistent follow‑up, and frustration with perceived complexity or concerns about equity implications. Experiences can vary by product line and individual case, so aim to document and confirm all steps in writing.
Documentation checklist
- Account username / email and the agreement or reference number
- Copy of the signed agreement or contract
- Proof of payments (receipts, bank or card statements)
- Photo ID matching account details
- All correspondence with Unison (emails, chat transcripts, call summaries)
- Registered mail proof (tracking number, receipt) and copies of the cancellation letter
- Screenshots of account/subscription settings showing the purchase channel (App Store / Google Play / Web)
Common mistakes
Common errors include cancelling in the wrong system (for example deleting a mobile app but not cancelling the App Store subscription), failing to request or keep written confirmation, omitting your agreement or account reference in communications, and assuming an automatic refund will occur. Another frequent mistake is not using a provable delivery method for written cancellation; registered mail provides proof of delivery and is recommended when a written notice is required.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Refunds handled by Apple per their policy; outcomes vary | Medium |
| Google Play | Refunds handled by Google per their policy; outcomes vary | Medium |
| Web / Direct support | Depends on Unison product terms and timing; must request from support | Medium - High |
| Registered mail cancellation | Provides proof of notice; refund entitlement still depends on contract terms | High (but strong evidence) |
After cancelling
After you cancel, retain all confirmations and monitor your payment methods for any unexpected charges. If you do not receive written confirmation of cancellation within a reasonable timeframe, follow up with Unison customer support and reference your registered‑mail receipt. If you need to escalate, use provincial consumer protection resources or dispute the charge with your payment provider if appropriate.
Helpful links: Unison (main site), Unison home‑loan / equity sharing, Unison Windows & Doors - terms, Unison reviews on Trustpilot, Apple - Request a refund, Google Play - Request a refund, Office of Consumer Affairs (Government of Canada).
Address
9 Davies Ave. Unit 106, Toronto, ON M4M 2A6