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Cancel USCREEN
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Uscreen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Uscreen: Easy Method
What is Uscreen
Uscreen is a video monetization platform that lets creators sell subscriptions and video-on-demand through web and mobile apps. It provides hosting, streaming, marketing tools and options for building branded apps, with different plans and add-on subscriber fees.
How to cancel Uscreen
- Subscriptions purchased through an app store (Apple App Store, Google Play, Amazon Appstore or Roku): cancel directly through that app store - Uscreen cannot cancel in-app purchases on your behalf. For Apple and Google, use your device account subscriptions settings.
- Via Uscreen web (self-serve): Growth plan customers can cancel from the dashboard by going to Billing → Manage Plan → Cancel Subscription. After confirming, the account stays active until the end of the current billing period.
- Plus or App Essentials plan customers: contact your Customer Success Manager to request cancellation; these plans cannot be cancelled from the web self-serve flow.
- To cancel a customer membership (if you are a subscriber using the Purchases tab on a creator’s site): open Purchases, choose “End Membership,” complete any survey, and confirm. Access continues until the end of the billing period.
What happens when you cancel
When you cancel a Uscreen subscription, access to the platform or to a purchased membership remains active until the end of the current billing period; the subscription will not renew afterward. Uscreen does not automatically revoke data or immediately delete account content at cancellation, but you should export or back up any content or reports you need before your access ends. Cancellation routes differ (web self-serve, Customer Success Manager, or app store), so the exact steps and timing depend on how the subscription was purchased.
Will I get a refund?
Uscreen does not state a universal 14-day statutory refund right for subscriptions; refunds are processed according to Uscreen’s procedures and the payment provider’s rules. Administrators can issue refunds via the Sales (Invoices) page by selecting an invoice and clicking Refund. Partial refunds are not supported directly inside Uscreen’s dashboard and must be issued manually through the payment processor (for example, Stripe). In-app purchase refunds (App Store, Google Play, etc.) must be requested from the respective app store - Uscreen does not handle those. Refund timing depends on the payment provider and can take roughly 10 - 30 days; Uscreen cannot guarantee or accelerate the timing.
Uscreen plans and pricing
| Plan | Price (approx. CAD) | Billing period | Features |
|---|---|---|---|
| Growth (annual billing) | ≈ C$210 - C$240 / month equivalent | Monthly (billed annually) | Access to Uscreen platform, 100h storage, 1h live streaming, marketing tools; + C$ (USD 1.99) per subscriber/month |
| Growth (monthly billing) | ≈ C$280 - C$300 / month equivalent | Monthly | Same as Growth annual, with a higher base fee (approximate USD 199 converted) |
| App Essentials (annual billing) | ≈ C$625 - C$650 / month equivalent | Monthly (billed annually) | Everything in Growth plus mobile apps, onboarding, migration support; + C$ (USD 0.99) per subscriber/month |
| App Essentials (monthly billing) | ≈ C$700 - C$750 / month equivalent | Monthly | As App Essentials above, with a higher base fee (approximate USD 499) |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws do not automatically create a 14-day statutory right of cancellation or refund for digital subscriptions unless the merchant expressly offers one. Uscreen does not advertise a universal 14-day statutory refund; any refund entitlement depends on Uscreen’s own policies or the rules of the payment platform used (for example, Stripe, Apple). If you have questions about legal rights under provincial rules (such as Quebec’s consumer protection statute), consult the applicable provincial consumer protection office or legal advice for your jurisdiction.
Customer experiences
Reviews from Canadian users and other customers are mixed but generally positive on usability: Trustpilot and Capterra reviewers praise Uscreen’s user-friendliness, customization options, helpful customer service, frequent feature updates and reliable streaming. Negative feedback includes occasional surprise when product updates are deployed without advance notice (which some say led to reacting to customer issues) and limited control over automatically selected video thumbnails, which some users found awkward.
Documentation checklist
- Account email and username
- Invoice number(s) or billing records for the last paid period
- Method of purchase (web, App Store, Google Play, Roku, Amazon Appstore)
- If on Plus or App Essentials: contact details for your Customer Success Manager
- Backups or exports of any content, reports or subscriber lists you need before access ends
Common mistakes
Common errors include attempting to cancel an in-app purchase through the Uscreen web dashboard (in-app purchases must be cancelled through the app store), assuming cancellation triggers an automatic refund, and not contacting your Customer Success Manager when on plans that require them for cancellation. Another frequent mistake is waiting until after access ends to export content - export or back up any necessary data before your billing period expires.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web self-serve (Growth plan: Billing → Manage Plan → Cancel Subscription) | No automatic refund; refunds possible via Sales (Invoices) page if processed by admin or via payment processor | Easy |
| Contact Customer Success Manager (Plus or App Essentials) | Refunds handled case-by-case by Uscreen and payment processor; no automatic refunds | Moderate |
| In-app purchases (App Store, Google Play, Amazon, Roku) | Refund requests must be made to the respective app store; Uscreen does not process these refunds | Varies by store (often moderate) |
| Purchases tab (end a membership as a customer) | No automatic refund; access continues until billing period end; refunds depend on merchant policy | Easy |
After cancelling
After you cancel, verify the cancellation confirmation in your account or app store, and keep any confirmation emails or invoice records. If you need a refund or have billing questions, review the Refund Process documentation and contact Uscreen support or your Customer Success Manager. For in-app purchases, follow the app store’s refund procedure. Helpful Uscreen resources: View or Cancel In-App Subscriptions, Cancel Your Uscreen Account, User Dashboard: Purchases (cancel or pause memberships), and Refund Process - A complete guide.
Address
Send registered mail (trackable service) to:
Uscreen.tv LLC, 12358 Parklawn Dr., Suite 317, North Bethesda, MD 20852, United States