Cancellation Uscreen: Easy Method

What is Uscreen

Uscreen is a video monetization platform that lets creators sell subscriptions and video-on-demand through web and mobile apps. It provides hosting, streaming, marketing tools and options for building branded apps, with different plans and add-on subscriber fees.

How to cancel Uscreen

• Subscriptions purchased through an app store (Apple App Store, Google Play, Amazon Appstore or Roku): cancel directly through that app store - Uscreen cannot cancel in-app purchases on your behalf. For Apple and Google, use your device account subscriptions settings.
• Via Uscreen web (self-serve): Growth plan customers can cancel from the dashboard by going to Billing → Manage Plan → Cancel Subscription. After confirming, the account stays active until the end of the current billing period.
• Plus or App Essentials plan customers: contact your Customer Success Manager to request cancellation; these plans cannot be cancelled from the web self-serve flow.
• To cancel a customer membership (if you are a subscriber using the Purchases tab on a creator’s site): open Purchases, choose “End Membership,” complete any survey, and confirm. Access continues until the end of the billing period.

What happens when you cancel

When you cancel a Uscreen subscription, access to the platform or to a purchased membership remains active until the end of the current billing period; the subscription will not renew afterward. Uscreen does not automatically revoke data or immediately delete account content at cancellation, but you should export or back up any content or reports you need before your access ends. Cancellation routes differ (web self-serve, Customer Success Manager, or app store), so the exact steps and timing depend on how the subscription was purchased.

Will I get a refund?

Uscreen does not state a universal 14-day statutory refund right for subscriptions; refunds are processed according to Uscreen’s procedures and the payment provider’s rules. Administrators can issue refunds via the Sales (Invoices) page by selecting an invoice and clicking Refund. Partial refunds are not supported directly inside Uscreen’s dashboard and must be issued manually through the payment processor (for example, Stripe). In-app purchase refunds (App Store, Google Play, etc.) must be requested from the respective app store - Uscreen does not handle those. Refund timing depends on the payment provider and can take roughly 10 - 30 days; Uscreen cannot guarantee or accelerate the timing.

Uscreen plans and pricing

Your consumer rights in Canada

Canadian federal and provincial consumer protection laws do not automatically create a 14-day statutory right of cancellation or refund for digital subscriptions unless the merchant expressly offers one. Uscreen does not advertise a universal 14-day statutory refund; any refund entitlement depends on Uscreen’s own policies or the rules of the payment platform used (for example, Stripe, Apple). If you have questions about legal rights under provincial rules (such as Quebec’s consumer protection statute), consult the applicable provincial consumer protection office or legal advice for your jurisdiction.

Customer experiences

Reviews from Canadian users and other customers are mixed but generally positive on usability: Trustpilot and Capterra reviewers praise Uscreen’s user-friendliness, customization options, helpful customer service, frequent feature updates and reliable streaming. Negative feedback includes occasional surprise when product updates are deployed without advance notice (which some say led to reacting to customer issues) and limited control over automatically selected video thumbnails, which some users found awkward.

Documentation checklist

• Account email and username
• Invoice number(s) or billing records for the last paid period
• Method of purchase (web, App Store, Google Play, Roku, Amazon Appstore)
• If on Plus or App Essentials: contact details for your Customer Success Manager
• Backups or exports of any content, reports or subscriber lists you need before access ends

Common mistakes

Common errors include attempting to cancel an in-app purchase through the Uscreen web dashboard (in-app purchases must be cancelled through the app store), assuming cancellation triggers an automatic refund, and not contacting your Customer Success Manager when on plans that require them for cancellation. Another frequent mistake is waiting until after access ends to export content - export or back up any necessary data before your billing period expires.

Comparative recap

After cancelling

After you cancel, verify the cancellation confirmation in your account or app store, and keep any confirmation emails or invoice records. If you need a refund or have billing questions, review the Refund Process documentation and contact Uscreen support or your Customer Success Manager. For in-app purchases, follow the app store’s refund procedure. Helpful Uscreen resources: View or Cancel In-App Subscriptions, Cancel Your Uscreen Account, User Dashboard: Purchases (cancel or pause memberships), and Refund Process - A complete guide.

Address

Send registered mail (trackable service) to:

Uscreen.tv LLC, 12358 Parklawn Dr., Suite 317, North Bethesda, MD 20852, United States