Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Usenext
Josephspitalstraße 15
D‑80331 München
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Usenext service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Usenext: Easy Method
What is Usenext
Usenext is an online Usenet and file service operated by Aviteo GmbH that offers paid access plans with varying data caps, speeds, and a VPN bundle. It provides subscriptions through its website and via app stores (Apple App Store and Google Play), and it manages billing and support from its Munich-based operations.
How to cancel Usenext
- Web (direct via Usenext site): Visit the Usenext support cancellation page and click the green "cancellation" button, complete and submit the cancellation form; you should receive a confirmation email once termination is effective. See Usenext cancellation.
- Web (right of cancellation / distance sales): If you are exercising a statutory right of cancellation (for example under EU/German law), you may send an email or a written notice (mail) stating you withdraw the contract; Usenext’s cancellation and refund procedures for right-of-cancellation notices are described at Usenext withdrawal information. For proof of dispatch, send a printed letter by registered mail (see address in section 12).
- App Store (iOS): If you subscribed via Apple’s App Store, cancel directly on your Apple device: Settings → Apple ID → Subscriptions. Usenext cannot cancel App Store subscriptions for you. For Apple procedures, consult Apple’s support or the publisher help link at how to view/cancel in-app subscriptions.
- Google Play (Android): If you subscribed through Google Play, open the Play Store → Profile → Payments & subscriptions → Subscriptions, select the Usenext subscription and cancel. Uninstalling the app does not cancel billing. See Google Play subscription support.
What happens when you cancel
Once cancellation is accepted, your future recurring payments will stop and the subscription will not renew. Access to paid features typically continues until the end of the already-paid billing period unless you exercise an applicable statutory right to immediate termination and refund. Usenext may retain account data according to its privacy and retention policies for administrative, legal, or fraud-prevention reasons; contact customer support if you need personal data removed or an export of your account data.
Will I get a refund?
If you purchased directly on the web and are within an applicable statutory cancellation period (Usenext cites a 14-day right under EU/German consumer law), Usenext will refund received payments within 14 days of receiving the cancellation notice, deducting any proportionate amount for services already used. For purchases made through Apple’s App Store or Google Play, refunds are handled under Apple’s or Google’s policies - Usenext states it cannot directly refund those purchases and you must request a refund through the respective store.
Usenext plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Rookie+ (12‑month, yearly package) | C$11.93 (approx.) | Monthly (billed annually) | 30 GB high‑speed per month, flatrate 2 000 kbit/s, VPN included |
| Rockstar+ (12‑month, yearly package) | C$19.43 (approx.) | Monthly (billed annually) | 120 GB high‑speed per month, flatrate 2 000 kbit/s, VPN included |
| Legend+ (12‑month, yearly package) | C$29.93 (approx.) | Monthly (billed annually) | 300 GB high‑speed per month, flatrate 2 000 kbit/s, VPN included |
| Rookie (monthly package) | C$14.93 (approx.) | Monthly | 30 GB high‑speed, flatrate 2 000 kbit/s, VPN included |
| Rockstar (monthly package) | C$25.43 (approx.) | Monthly | 120 GB high‑speed, flatrate 2 000 kbit/s, VPN included |
| Legend (monthly package) | C$40.43 (approx.) | Monthly | 300 GB high‑speed, flatrate 2 000 kbit/s, VPN included |
| Rookie+ trial offer | Free for first 14 days, then C$11.93/month (approx.) | Trial then monthly | First 14 days 10 GB high‑speed, then 30 GB |
Your consumer rights in Canada
Canadian consumers should be aware that distance sales and online contracts can be subject to federal and provincial consumer protection rules. While Usenext’s published 14‑day right of cancellation references EU/German law, Canadians should check applicable provincial legislation (for example Ontario’s Consumer Protection Act, which provides specific rights and a 10‑day cooling‑off period for some contracts) and federal statutes for distance selling protections. For App Store or Google Play purchases, store policies and the platform operator’s terms will usually govern refunds and cancellations.
Customer experiences
Public reviews are mixed. Some users, including Canadian reviewers, report positive experiences with fast, organized service and ease of use for e‑books and Usenet access. Other users report difficulties: problems cancelling via the website, billing disputes after free trials, and challenges getting satisfactory support responses. Several complaints from Canadian users cited invoices or collection notices after they believed they had cancelled.
Documentation checklist
- Account details: email address used, username/customer number, subscription plan and start date.
- Proof of purchase: order confirmation, receipts, or billing statements.
- Cancellation evidence: confirmation email or screenshot of the submitted cancellation form; if sending by mail, keep registered‑mail proof (receipt).
- Correspondence: copies of any support tickets, emails, or chat transcripts related to cancellation or billing disputes.
Common mistakes
Customers frequently make a few predictable errors: assuming uninstalling the app cancels a subscription (it does not for Google Play or App Store), neglecting to cancel via the correct channel for app‑store purchases, or failing to keep proof of cancellation and dispatch receipts. Another common example is relying on a verbal promise from support without receiving written confirmation - always save any email confirmations or screenshots showing the cancellation submission and any confirmation messages.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Usenext site) | Possible - refunds under Usenext policy / statutory rights (14 days in cited EU/Germany policy) | Easy to Moderate (if form accepted and confirmation received) |
| Web (statutory right of cancellation) | Yes - refund within 14 days minus proportional service used (per Usenext EU/German disclosure) | Easy if notice sent correctly with proof of delivery |
| App Store (iOS) | Refund handled by Apple; subject to Apple’s policy and discretion | Moderate (must request via Apple; Usenext cannot cancel for you) |
| Google Play (Android) | Refund handled by Google; subject to Google’s policy and discretion | Moderate (must request via Google Play; uninstalling app does not cancel) |
After cancelling
After you cancel, keep copies of all confirmations and monitor your bank or card statements for unexpected charges. If you were charged after cancellation, contact Usenext support with your documentation; for App Store or Google Play purchases, start a refund request through Apple or Google as appropriate. Helpful links: Usenext cancellation page (usenext.com cancellation), Usenext withdrawal information (widerrufsbelehrung), Apple/third‑party in‑app subscription guidance (in‑app subscription help), and Google Play subscription support (google play subscriptions). If you are unable to resolve a billing issue, consider contacting your payment provider or your provincial consumer protection office for assistance.
Address
Send written cancellation notices (recommended as a printed letter sent by registered post for proof of dispatch) to:
Aviteo GmbH, Kundensupport, Josephspitalstraße 15, D‑80331 München, Germany
In the letter, state clearly that you are exercising your right of cancellation pursuant to applicable law and include your account details, date of purchase, and a request for written confirmation and refund (if applicable). Keep a copy of the letter and the postal receipt (raccomandata A/R) as proof of dispatch.