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I hereby notify you of my decision to terminate the contract relating to the Videoleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Videoleap: Easy Method
What is Videoleap
Videoleap is a mobile and web video-editing app developed by Lightricks that offers free and premium subscription tiers for advanced editing features. Subscriptions can be purchased through Lightricks’ web payment system, Apple’s App Store (iOS), or Google Play (Android).
How to cancel Videoleap
- Web (Lightricks payment platform): Go to account.lightricks.com, sign in using the same method you used to activate the subscription, then click “Cancel your subscription.” (Source: Videoleap Help Center.)
- App Store (iOS): Cancel via Apple - open your Apple ID subscriptions in Settings and switch off or cancel the Videoleap subscription. Videoleap directs App Store customers to Apple for cancellations. See Apple support for step-by-step guidance: Manage subscriptions on your iPhone, iPad, or iPod touch.
- Google Play (Android): Cancel in the Google Play Store following Google’s subscription instructions. Videoleap’s Help Center refers users to Google Play support: Cancel or change a subscription.
What happens when you cancel
When you cancel a paid subscription it generally stops auto-renewal; you typically retain access to premium features until the end of the already-paid billing period. After the paid period ends, premium features are disabled unless you resubscribe. Projects and account data are usually retained under Lightricks’ terms, but access to premium-only assets and tools will cease. If you rely on project files or exported assets, export or back them up before the subscription lapse for safety.
Will I get a refund?
Refund handling depends on how you paid. For web payments processed by Lightricks, Videoleap’s Help Center asks users to send the purchase invoice/receipt by email to support@lightricks.com to request a refund. App Store purchases and refunds must be handled by Apple (contact Apple Support). For Google Play purchases, Videoleap’s guidance is to send a Google Play receipt or transaction ID screenshot (from your Google Pay activity) to support@lightricks.com to request review. The Help Center does not explicitly state a 14‑day statutory “cooling‑off” or automatic refund entitlement for Canadian consumers; users should consider their local rights and the platform provider’s policies when seeking a refund. (Sources: Videoleap Help Center.)
Videoleap plans and pricing
| Plan | Platform | Price (CAD) | Period | Notes |
|---|---|---|---|---|
| Annual (premium) | iOS App Store | approx. C$244.40/year | Annual | Reported user charge; App Store in-app listings often display USD in Canada - verified CAD price reported by a user. (~C$20/month equivalent) |
Your consumer rights in Canada
Videoleap’s public Help Center and Terms do not explicitly reference a Canadian statutory 14‑day cooling‑off period or other provincial consumer-protection refund rights. Canadian users may still have recourse under federal or provincial consumer protection laws or through payment-provider dispute processes. Apple and Google each operate their own refund/review systems for purchases made through their stores; for web payments, dispute the charge through your card issuer if initial contact with Lightricks does not resolve the issue. It’s advisable to confirm applicable provincial rules or seek local consumer-protection guidance when pursuing refunds for digital goods.
Customer experiences
Public reviews are mixed. Some users report fast, effective customer service and successful refunds after contacting support. Other reviews complain of unexpected automatic renewals after free trials, difficulty cancelling or getting refunds, and poor communication or missing VAT invoices. These mixed reports suggest variable outcomes depending on the purchase method and individual case handling. (Examples: positive review aggregated on SpotSaaS referencing Trustpilot; multiple negative reviews on Trustpilot and other review sites.)
Documentation checklist
- Purchase invoice or receipt (email or App/Google transaction receipt)
- Account email/username used to purchase the subscription
- Transaction ID or Google Pay screenshot (for Google Play purchases)
- Screenshots showing billing date, renewal charge, and any cancellation attempts
- Support ticket numbers or email correspondence (if any)
Common mistakes
Users commonly assume deleting the app cancels the subscription - this does not stop billing if the subscription was purchased through Apple or Google; you must cancel the subscription through the store or Lightricks web account. Another frequent issue is logging into the wrong account or using a different sign-in method than the one that originally activated the subscription, which prevents finding or cancelling the subscription on account.lightricks.com. Some users expect an immediate refund upon cancellation; if a charge has already posted it may not be automatically refunded. Always keep receipts and export any work before your paid period ends.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Lightricks payment) | Request refund by emailing your purchase invoice/receipt to support@lightricks.com. Refunds handled by Lightricks. | Medium (direct contact with Lightricks required; mixed user reports) |
| App Store (iOS) | Refunds handled by Apple - contact Apple Support or use the App Store report-a-problem flow. | Medium (Apple handles refunds; process may vary and can be restrictive) |
| Google Play (Android) | Google Play refunds are handled by Google; Videoleap asks users to send Google Play receipt/transaction ID to support@lightricks.com for review. | Medium (requires Google Play receipt and possibly Lightricks review) |
After cancelling
Keep confirmation of cancellation (email or screenshot) and monitor your bank or card statement to confirm no further renewals occur. For web cancellations use account.lightricks.com. For refunds or questions consult Videoleap’s Help Center pages on refunds and cancellations (example: Videoleap Help Center - refund instructions and Videoleap Help Center - how to cancel). If you do not receive a satisfactory response, consider contacting your payment provider (Apple/Google/card issuer) to dispute the charge. Retain all documentation and correspondence until the matter is resolved; sending registered mail to Lightricks can provide proof of delivery for formal cancellation/complaint letters.
Address
Lightricks Ltd., Yesha'yahu Leibowitz 30, Jerusalem, Israel, 9190401.