Cancellation Vidiq: Step-by-Step Process

What is Vidiq

vidIQ is a web and app-based service that provides YouTube creators with analytics, keyword research, SEO tools, thumbnail and video optimisation assistance, and optional coaching. It helps creators find trending topics, track competitors, and improve video discoverability through both basic and advanced paid plans.

How to cancel Vidiq

• Web (credit/debit card or PayPal): log in to the vidIQ web app, go to Account Settings → Manage Plan → Cancel Subscription. Cancellation takes effect at the end of your current billing cycle. See vidIQ’s instructions: How to cancel my paid vidIQ subscription.
• Apple App Store: you must cancel directly via the App Store on your Apple device (Subscriptions section in your Apple ID settings). See vidIQ’s guidance: How to cancel my paid vidIQ subscription.
• Google Play Store: cancel through the Google Play Store using your Android device or the Play Store on desktop. vidIQ refers users to the same cancellation support: How to cancel my paid vidIQ subscription.

What happens when you cancel

When you cancel a vidIQ paid subscription, your paid features remain active until the end of the current billing period; access does not end immediately. The subscription will not renew at the next billing date. Your account data (analytics, saved searches, history) typically remains available under vidIQ’s account rules, but you will lose access to paid-only features once the paid period ends. If you need data exported or screenshots, do that before access to paid features expires.

Will I get a refund?

vidIQ’s stated policy is that refunds or credits are not provided for unused days remaining in a billing cycle, even if you cancel early. vidIQ’s support pages note this no-refund approach; they do not state any explicit 14‑day statutory cooling-off right for Canadian customers in their public policy. Depending on your province and federal consumer protection laws, you may have statutory entitlements in certain circumstances, but those are not acknowledged or offered in vidIQ’s published policy. If you believe a charge was incorrect, contact vidIQ support and, if applicable, your payment provider or app store for dispute options.

Vidiq plans and pricing

Note: vidIQ lists prices in USD. The CAD values above use an approximate conversion of 1 USD ≈ 1.35 CAD; actual charges may vary due to exchange rates and app-store billing differences.

Your consumer rights in Canada

Canadian federal and provincial consumer protection laws can provide certain rights for distance and digital purchases, and some provinces have cooling-off periods or rules about automatic renewals. However, vidIQ’s public policy does not explicitly state or provide a 14‑day cooling-off right for Canadian users and asserts no refunds for unused subscription time. If you think a statutory right applies to your situation, you can raise it with vidIQ support and, if necessary, contact your provincial consumer protection office or seek advice on statutory remedies and dispute resolution.

Customer experiences

Reviews are mixed. Many creators praise vidIQ’s tools (keyword research, channel audits, thumbnails and SEO insights) and report fast, friendly customer support on platforms such as Trustpilot. On the other hand, some users report the cancel button can be hard to find on the web, unexpected auto-renewals without clear notification, and difficulty obtaining refunds. Discussions on Reddit and review sites describe occasional frustration when users feel redirected between pages or when they cannot easily locate the cancellation flow.

Documentation checklist

• Account email and username used for vidIQ
• Order ID, subscription receipt, or app-store purchase receipt (Apple/Google Play)
• Payment method and last 4 digits of card or PayPal transaction ID
• Screenshots of subscription status, billing page, or cancellation screens
• Any correspondence or confirmation emails from vidIQ

Common mistakes

Common errors include cancelling in the wrong place (for example, on the web when the subscription was purchased through Apple or Google Play), assuming cancellation will produce a pro‑rata refund, and not saving the cancellation confirmation. Some users also forget which email or Google/Apple ID is tied to the subscription and therefore cancel the wrong account. Example: cancelling from the vidIQ web settings will not stop App Store billing if the subscription was bought through Apple - cancellation must be done in your Apple subscriptions.

Comparative recap

After cancelling

Keep a copy of any cancellation confirmation or reference number and monitor your next billing date to ensure the subscription does not renew. If you were charged unexpectedly, contact vidIQ support and, if the purchase was via Apple or Google, you may need to request a refund through the relevant app store. vidIQ support pages are helpful starting points: How to cancel my paid vidIQ subscription and Why was I charged without notification?. For community feedback and experiences, see review threads such as vidIQ on Trustpilot and relevant discussions on Reddit.

Address

If you prefer to send written notice, it is recommended to send a registered letter (raccomandata A/R). Use the following address:

548 Market Street #70172, San Francisco, California 94104, United States