Cancellation Vidyard: Easy Method

What is Vidyard

Vidyard is a business-focused video platform for creating, hosting, sharing and tracking video content used by sales, marketing and customer-facing teams. It combines screen and webcam recording, video hosting and analytics to help teams deliver personalized video messages and measure engagement.

The service is cloud-based, with account tiers that add features such as higher-quality hosting, advanced analytics and team management tools; individual users and teams may access a free tier with limited functionality.

How to cancel Vidyard

• Web (direct via Vidyard): Sign in to your Vidyard account → Workspace Management > Billing → Manage billing details → Cancel Plan and confirm. Access typically continues until the end of the paid billing cycle, after which your account reverts to the Free plan with reduced features and videos remain accessible. See Vidyard help: How to cancel your Vidyard Starter subscription.
• App Store / Google Play subscriptions: If you subscribed through Apple or Google, cancel through that store (not via Vidyard’s website). For Apple: Settings → Apple ID → Subscriptions → Vidyard → Cancel. For Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Vidyard → Cancel. See store guidance: How to cancel when purchased via Apple or Google Play.
• Registered-mail / written notice (formal request): If you prefer written confirmation, send a signed cancellation request with your account email, subscription ID and date to the company’s business address by registered mail (raccomandata A/R) to ensure delivery confirmation. Keep a copy and the return receipt as proof.

What happens when you cancel

When you cancel a paid Vidyard subscription through the account settings, access to paid features generally continues until the end of your current billing period. After that date your account typically reverts to the Free plan, which has feature limitations compared with paid tiers.

Your uploaded videos usually remain stored and accessible on the Free plan, but advanced features such as certain analytics, team seats or higher-quality hosting may be disabled. Your account data and video library remain linked to your account unless you request deletion.

Will I get a refund?

Vidyard’s Terms of Service state that fees are generally non‑cancellable and non‑refundable except as expressly set out in an agreement or as required by law; therefore refunds are not normally provided for cancelled subscriptions or unused service periods. Refer to Vidyard’s terms for specifics: Vidyard Terms of Service.

Exceptions may exist where local consumer protection laws require a refund, or when you purchased through a third‑party store (Apple/Google) whose refund policies differ. If you believe you are entitled to a refund under provincial law, follow the documentation checklist below and contact Vidyard support, the app store, or your payment provider.

Vidyard plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws vary by province but can override contract terms that purport to deny statutory rights. In many provinces consumers have short statutory cancellation or “cooling-off” rights for certain online purchases, and merchants cannot contract out of those rights. Vidyard’s “no‑refund” policy may not prevent you from claiming a remedy if provincial law applies or if there was a misrepresentation, defective service, or failure to provide the service agreed.

If you believe a statutory right applies, review your provincial consumer protection legislation (for example, Ontario’s Consumer Protection Act), keep documentation, and consider contacting your provincial consumer protection office or the payment provider for dispute options.

Customer experiences

Public reviews present a mixed picture. Some Canadian reviewers praise Vidyard for ease of use, simple recording and sharing workflows, and a useful Free tier that meets basic needs; Capterra listings show generally high satisfaction for usability and library management.

Negative feedback reported on review sites includes complaints about customer service responsiveness (including lack of Canada‑specific support), occasional product bugs (Chrome extension crashes, slow video loading), and difficulty with account deletion or billing issues. See reviews: Capterra and Trustpilot.

Documentation checklist

• Account email and username, subscription ID or order number
• Invoices or billing statements showing dates and amounts
• Screenshots of subscription status and cancellation screens
• Communication records with Vidyard or the app store (emails, chat transcripts)
• Payment receipts (credit card statement, PayPal record)
• Copy of terms of service or subscription terms at time of purchase
• Registered-mail return receipt (if you send written notice)

Common mistakes

A frequent error is attempting to cancel via Vidyard’s website when the subscription was purchased through Apple or Google Play; those subscriptions must be cancelled through the respective store to stop renewals. Another common mistake is cancelling partway through a billing cycle and assuming an immediate pro‑rata refund will apply; Vidyard’s policy generally does not issue refunds and access often continues until the period ends.

Other pitfalls include failing to keep confirmation of cancellation, not noting the billing-cycle end date (leading to unexpected renewal charges), and not documenting communications when seeking a resolution - all of which make disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, retain all documentation listed above and monitor your payment method for unexpected charges. If you do not receive confirmation of cancellation, follow up immediately and consider sending a registered‑mail notice to the company address. If you believe provincial consumer law entitles you to a refund, contact Vidyard support first, then your provincial consumer protection office or your card issuer to dispute the charge if needed.

Useful links: Vidyard cancellation help How to cancel, Vidyard Terms Terms of Service, and guidance for app‑store cancellations Apple/Google Play cancel.

Address

Send registered-mail notices to:

Buildscale Inc.
1 Queen St. N, Unit #301
Kitchener, Ontario N2H 2G7
Canada

Use registered mail (raccomandata A/R) to ensure delivery confirmation and retain the return receipt as proof of delivery.