Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Vimeo
330 W 34th St., 5th Floor
10001 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vimeo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Vimeo: Easy Method
What is Vimeo
Vimeo is a video hosting, sharing and streaming platform geared toward creators, businesses and professionals who need higher-quality playback, privacy controls and collaboration tools than typical consumer sites. It offers a mix of free and paid subscription plans with added storage, analytics and distribution features.
Canadian users may subscribe directly through vimeo.com, through the Vimeo mobile apps (including in-app purchases on iOS), or via third-party billing; cancellation and refund handling can differ by purchase method.
How to cancel Vimeo
- Cancel via Vimeo website: Sign in at vimeo.com → Click your profile icon → Settings → Billing (or Manage subscription) → Follow the Cancel membership or Downgrade prompts and confirm. Save a screenshot of the confirmation page/email.
- Cancel an iOS in‑app subscription (App Store): Open your iPhone/iPad Settings → Tap your name → Subscriptions → Find Vimeo → Tap Cancel Subscription. In‑app purchases billed by Apple must be managed through Apple, not through Vimeo.
- Cancel by contacting Vimeo support: Use https://vimeo.com/contact - choose billing/subscriptions and request cancellation; keep copies of messages and ticket numbers.
- Cancel by email/post: If you prefer written postal notice, send a dated cancellation letter by registered mail (raccomandata A/R) to Vimeo’s billing address (see Address section). Include account email, plan name, last 4 digits of payment method and a clear cancellation request; keep the registered-mail receipt and tracking number as proof.
- Team or Business accounts: If your subscription is through a team owner or an admin-managed billing seat, ask the team owner to cancel or change billing; individual users may be unable to cancel seats directly.
What happens when you cancel
When you cancel a paid Vimeo subscription, you generally retain access to the paid features until the end of your paid billing period (monthly or annual). After that date your account will downgrade to Vimeo’s free/basic level unless you re‑subscribe.
Canceling stops future automatic renewals; it does not typically delete your uploaded videos or account. Your videos, settings and data usually remain available on your account, but some paid features (higher storage limits, analytics, privacy options) will be removed on downgrade - check your library and export anything you must keep before the downgrade completes.
Will I get a refund?
Vimeo’s standard practice is that refunds for unused time are not automatically provided; access typically continues until the end of the billing cycle and charges are non‑refundable except where Vimeo or the payment processor explicitly allows it. If you purchased a subscription through Apple (in‑app), Apple’s refund policies and processes apply and you must request refunds from Apple.
Exceptions can occur if there is a billing error, duplicated charge, or a failure to provide the service contracted. If you believe you are entitled to a refund, contact Vimeo billing support with receipts and evidence; if the payment was through a third party (Apple, Google Play, reseller), contact that provider as well.
Vimeo plans and pricing
| Plan | Price (Canada) | Period | Features (summary) |
|---|---|---|---|
| Vimeo Plus | C$14.99 | Monthly | 5 GB/week upload (via in-app description) |
| Vimeo Plus | C$106.99 | Annual | 5 GB/week upload |
| Vimeo Pro | C$30.99 | Monthly | (not detailed in listing) |
| Vimeo Starter | C$23.00 | Monthly | (not detailed in listing) |
| Vimeo Starter | C$167.99 | Annual | (not detailed in listing) |
| Vimeo Standard | C$46.00 | Monthly | (not detailed in listing) |
| Vimeo Standard | C$339.00 | Annual | (not detailed in listing) |
| Vimeo Advanced | C$152.99 | Monthly | (not detailed in listing) |
| Vimeo Advanced | C$1,099.99 | Annual | (not detailed in listing) |
Your consumer rights in Canada
Consumer rights for digital subscriptions in Canada are governed by federal and provincial laws; specifics vary by province. Generally, you have protections against unauthorized charges and false or misleading representations. If a service is not provided as described, provincial consumer protection statutes often allow you to seek remedies such as refunds or credits.
If you face a disputed charge, you can contact your payment provider (credit card issuer, bank) to inquire about chargeback options, and you can file complaints with your provincial consumer protection office. For complex disputes, keep all receipts, screenshots and written communications; you may also consider seeking guidance from the federal Office of Consumer Affairs (https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home) or your provincial consumer protection agency.
Customer experiences
Feedback from users in Canada is mixed but consistent in themes: many find web‑based cancellation straightforward and immediate to confirm, while users who subscribed via the iOS app are sometimes surprised that they must cancel through Apple rather than Vimeo. Common complaints include unclear billing periods, confusion over prorated refunds, and occasional difficulty reaching a human support agent for billing questions.
Positive experiences often mention prompt confirmation emails and clear instructions when cancelling via the Vimeo account settings, and helpful responses when Vimeo support resolves billing errors. Keeping records and confirming cancellation in writing improves outcomes.
Documentation checklist
- Account email and username; subscription plan name (e.g., Vimeo Plus, Pro, Starter).
- Order/invoice numbers and receipts (screenshots or PDFs of transaction emails).
- Payment method details (last four digits of card) and billing date.
- If purchased on iOS, a screenshot of the App Store subscription entry showing Vimeo.
- Copies of any correspondence with Vimeo support and the registered‑mail receipt/tracking number if you send a postal cancellation.
Common mistakes
Users often assume cancelling the app on their phone stops the subscription - deleting the app does not cancel billing. Example: removing the Vimeo app without cancelling the App Store subscription will usually result in continued charges from Apple.
Another frequent error is requesting a refund without checking who billed them; if Apple or Google billed the subscription, Vimeo cannot directly issue that refund. People also forget to save confirmation screenshots or emails, which makes disputing later charges harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Vimeo website (account settings) | Refunds not typically issued; access continues to period end; contact support for exceptions. | Easy |
| Apple / iOS App Store subscription | Refunds handled by Apple; possible but subject to Apple’s review. | Medium (managed through Apple account support) |
| Postal mail / registered letter to Vimeo billing address | Acts as formal written notice; refund depends on billing source and Vimeo policy - may require follow-up. | Harder (slower, requires proof of delivery) |
After cancelling
After you cancel, download or back up any videos or data you need before your account downgrades; check folder visibility and privacy settings. Keep confirmation emails or screenshots showing the cancellation date and the end of the paid period. If you do not receive a confirmation, contact Vimeo support immediately and provide your documentation.
Helpful links: Vimeo Help Center (https://vimeo.com/help), Vimeo billing & subscriptions FAQ (https://vimeo.com/help/faq/subscribe-billing), manage Apple subscriptions (https://support.apple.com/en-ca/HT202039), and the Canadian Office of Consumer Affairs (https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home).
Address
For postal cancellation or written correspondence (use registered mail for proof):
Vimeo
330 W 34th St., 5th Floor
New York, NY 10001
United States
Tip: Send by registered mail (raccomandata A/R) and keep the tracking/receipt as proof of delivery; include clear account details and the date you want the cancellation to take effect.