Cancellation Virtualdj: Easy Method

What is Virtualdj

VirtualDJ is a popular DJ software product from Atomix Productions used for mixing audio and video, supporting a wide range of controllers and offering features from basic free-use modes to professional tools and lifetime licenses. It is distributed in several editions (free/Home, paid monthly subscriptions, and one‑time lifetime licenses) and is commonly purchased directly from VirtualDJ or through app stores.

The product line ranges from entry-level Home plans for personal use up to Pro and Business tiers for professional use, plus the Pro Infinity lifetime purchase that provides permanent access to the software and updates.

How to cancel Virtualdj

• On the web: Log into your VirtualDJ account either from the software (Options → Licenses) or via https://www.virtualdj.com/users/licenses.html. From your license/subscription area, disable auto‑renewal or cancel the subscription. Cancelling auto‑renewal stops future charges but leaves the current paid period active. See the VirtualDJ forum notes on cancellations for additional context: forum post.
• In‑app purchases (Apple App Store / Google Play): Subscriptions purchased through Apple or Google must generally be managed and cancelled in your Apple ID or Google Play account subscription settings. VirtualDJ's official site and EULA do not document Apple/Google cancellation steps, so use the relevant app store subscription management pages or support.
• If you cannot cancel via the account page or need written confirmation, contact Atomix support and, if required, send a written cancellation/notice by registered mail (raccomandata A/R) to Atomix Productions America Inc., using the address below to retain proof of delivery.

What happens when you cancel

When you cancel a VirtualDJ subscription via the account page, auto‑renewal is turned off and no further subscription charges will be applied; however, you retain access to the paid features for the remainder of the billing period you already paid for. Your account, settings and library remain associated with your account unless you delete them separately.

Cancelling an app‑store subscription stops future renewals with Apple/Google but the active subscription period purchased through the app store typically remains available until it expires. Data such as playlists and license keys are not automatically deleted on cancellation - keep copies of license keys, receipts and any correspondence for your records.

Will I get a refund?

VirtualDJ’s stated policy is that license and subscription purchases are non‑refundable. The VirtualDJ refund wiki and the EULA state that once activated the software cannot be refunded, except where Atomix Technical Support determines the product is defective. For purchases made via the App Store or Google Play, refund eligibility is governed by Apple’s or Google’s refund policies and procedures.

If you believe the software is defective, contact Atomix Technical Support and follow their troubleshooting and defect verification steps; only confirmed defects may qualify for a refund per the EULA. For billing disputes (unauthorized charges etc.), also contact your payment provider or card issuer after exhausting support channels.

Virtualdj plans and pricing

Prices are approximate conversions (roughly 1 USD ≈ 1.35 CAD) and final checkout prices may include HST/GST and regional adjustments; expect slightly higher final amounts at checkout. See VirtualDJ pricing for the most current information: VirtualDJ pricing.

Your consumer rights in Canada

Canadian consumer protections apply to digital purchases but there is no general federal "14‑day right to cancel" that universally applies to all digital goods. Refund eligibility often depends on the vendor’s terms and whether the product is defective or not as described. VirtualDJ’s published policy is non‑refundable except for defects as verified by Atomix Technical Support.

Provincial rules can vary. Quebec has specific rules requiring cancellation terms to be disclosed and permitting consumers to cancel contracts with notice; indemnities are generally limited to payment for services already provided. VirtualDJ’s stated non‑refund stance may therefore be subject to Quebec consumer protections in certain circumstances. If you believe provincial rights apply, contact your provincial consumer protection office or seek legal advice. For billing disputes, you can also contact your bank or card issuer after attempting vendor remedies.

Customer experiences

User feedback is mixed. Many users praise VirtualDJ’s comprehensive feature set and strong functionality available even in free or lower‑tier versions, noting its flexibility and toolset for DJs of all levels. Positive comments often highlight the lifetime Pro Infinity license as good value for long‑term users.

Negative experiences frequently cite slow or unhelpful customer support, problems with billing (including unexpected recurring charges or difficulty obtaining refunds), and technical or licensing problems after updates (crashes, lost playlists, or activation issues). Several community review threads and complaint sites reflect these recurring themes.

Documentation checklist

• Account email and username
• Order number and purchase date
• Transaction ID or payment receipt (bank/card statement screenshot)
• License key(s) or activation code
• Screenshots of subscription settings showing auto‑renewal and cancellation
• Copies of any correspondence with VirtualDJ/Atomix support
• Registered mail receipt or proof of delivery if you send a written cancellation

Common mistakes

Common errors include cancelling only in the app without checking whether the purchase was handled through the web or by an app store (Apple/Google), assuming a cancellation automatically produces a refund, and failing to keep transaction receipts and communication evidence. For example, a user who buys a subscription via Google Play must cancel through Google Play subscriptions; attempting to cancel only from VirtualDJ’s website will not stop Google charges. Another typical mistake is waiting too long to raise a billing dispute with the bank after unsuccessful support attempts - keep timelines and documentation tight.

Comparative recap

After cancelling

After you cancel, verify your account/subscription status in the VirtualDJ license page and keep all receipts and correspondence. If the charge was through Apple or Google, confirm the cancellation in your Apple ID / Google Play subscriptions and monitor your card/bank statements for any further charges.

Helpful links: account/license management https://www.virtualdj.com/users/licenses.html, refund/FAQ page VirtualDJ refund wiki, EULA VirtualDJ EULA, and community support/forums VirtualDJ forum. If you have unresolved billing issues, contact your payment provider or card issuer to discuss dispute options.

Address

If you need to send a written cancellation or registered notice (raccomandata A/R) for proof of delivery, send it to:

Atomix Productions America Inc. 2632 Wilshire Blvd #838 Santa Monica, CA 90403 USA