Cancellation Visme: Easy Method

What is Visme

Visme is an online design platform for creating presentations, infographics, reports, social graphics and other visual content. It provides templates, assets, export options and collaboration tools for individuals and teams.

Visme offers free and paid subscription plans with varying storage, templates and export capabilities; billing and cancellation are managed either through Visme’s website or through the app stores when subscribed via iOS or Android.

How to cancel Visme

• Web (Visme site): Log into your account → Workspace Settings → Cancel Subscription → confirm via pop‑up and complete the cancellation questionnaire. Note: the Cancel button appears only if auto‑renew is active.
• iOS (App Store): Cancel through Apple ID subscription settings in iOS Settings → Subscriptions → Visme App → Cancel Subscription. Note: you must cancel via Apple, not within the Visme app.
• Android (Google Play): Cancel in the Google Play Store → Profile → Payments & Subscriptions → Visme App → Cancel Subscription. Note: uninstalling the app does not cancel billing - you must use Google Play.

What happens when you cancel

When you cancel a paid Visme subscription, auto‑renewal is stopped at the end of the current paid period; you typically retain access to paid features until that period expires. After the paid period ends, your account will revert to the free plan and paid features (downloads, premium templates, storage limits) will be unavailable.

Visme retains your projects and account data according to its policies; however, some assets or project functions may be locked behind paid features after downgrade. It is advisable to export or backup important files before the paid period ends.

Will I get a refund?

Visme’s stated policy is that there are no refunds for early termination once payment is received. The company may only offer refunds if Visme itself terminates service without cause before the end of the paid period, or at Visme’s sole discretion upon application. There is also no mention in Visme documentation of a statutory 14‑day cooling‑off period for Canadian users.

If you subscribed through Apple or Google, refunds and refund processes are governed by Apple/Google policies and you may need to request a refund from them directly; these providers have their own criteria and procedures.

Visme plans and pricing

Your consumer rights in Canada

Visme’s published policies state no refunds for early termination and require the user to cancel to avoid auto‑renew. However, Canadian consumers may have statutory rights under provincial consumer protection laws that are not reflected in Visme’s terms. For example, Québec has specific cancellation rights for certain contracts and other provinces may have protections for automatic renewal or premium services.

If you believe a provincial law applies to your purchase or you were misled about a free trial or automatic renewal, consider reviewing the applicable provincial consumer protection legislation or contacting your provincial consumer protection office for guidance.

Customer experiences

Many users praise Visme for its ease of use, extensive templates and professional design results, and report positive interactions with customer support. Reviews on platforms such as GetApp Canada, Capterra Canada and Trustpilot frequently cite these strengths.

At the same time, recurring negative reports concern the cancellation process and confusion over how to unsubscribe, occasional unexpected or duplicate charges after cancellation attempts, paywall surprises when downloading projects on the free plan, and occasional technical glitches (sign‑in loops, refreshing issues, and rendering slowdowns).

Documentation checklist

• Account email and username used for Visme
• Subscription platform (Visme web, Apple App Store, Google Play)
• Receipt or invoice showing transaction date and amount
• Screenshots of subscription status and any cancellation confirmation screens
• Billing statements showing charges (if disputing a charge)
• Support ticket IDs or email correspondence with Visme (if any)
• Project exports/backups you want to retain

Common mistakes

Many users assume uninstalling the mobile app cancels their subscription; this is incorrect - App Store and Google Play subscriptions must be cancelled through the respective store settings. Some users attempt to cancel inside the Visme app when their billing is managed by Apple or Google, which does not stop charges.

Another common mistake is expecting an automatic refund after cancelling mid‑cycle; Visme’s policy typically does not provide prorated refunds, and users who expect a statutory 14‑day cooling‑off refund may be surprised that it is not mentioned in Visme’s documentation. Also, cancellation buttons on the website only appear if auto‑renew is active, so users who don’t see the button may think the option is unavailable when it is actually inactive.

Comparative recap

After cancelling

After you cancel, export any projects or assets you need before your paid period ends. For help with canceling or refund questions, start with Visme’s official resources: Visme Help Center and review the Visme Terms & Conditions.

If you subscribed via Apple or Google and need a refund or have trouble canceling, consult Apple support for subscriptions (Apple subscriptions help) or Google Play support (Google Play subscriptions help).

For questions about your rights in Canada, see the federal consumer information pages (Government of Canada - Consumer Affairs) or your provincial consumer protection office (for example, Québec’s Office de la protection du consommateur: opc.gouv.qc.ca).

Address

Easy WebContent, LLC (DBA Visme), 9211 Corporate Blvd., Suite 308, Rockville, MD 20850, United States.