Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Vixer
9 Westfield Close
SM1 2JZ Cheam, Sutton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vixer service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Vixer: Easy Method
What is Vixer
Vixer is a mobile video-editing app that helps users add captions, music, filters and other enhancements to clips and slideshows. It offers free basic functionality and paid premium subscriptions for full features such as higher-resolution exports and extended libraries of assets.
How to cancel Vixer
- On iOS (App Store): Open Settings → tap your name → Subscriptions → select Vixer → Cancel Subscription. The subscription remains active through the end of the current billing period; auto‑renewal is disabled. For the App Store listing see Vixer on the App Store (Canada).
- On Android (Google Play): Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → find Vixer → Cancel Subscription. The subscription stays active through the paid period. See a cancellation guide mirror at AppCutter cancellation page.
- Via web / PayPal / self-service: Log in to your Vixer account on the web or your PayPal account; go to Billing, Subscription, Payments or Account Settings and follow the prompts to cancel. You may also cancel by contacting support (email or postal - see contact info below).
- Email: Send a cancellation request to info@vixerehitus.eu including your account email, subscription receipt or transaction ID, and the device/platform used.
- Postal mail: Send a written cancellation request to the company address (see Address section). Include your account details and transaction information and request written confirmation.
What happens when you cancel
When you cancel a Vixer subscription through the app stores or web, auto‑renewal is turned off but you retain access to premium features until the end of the already‑paid billing period. Canceling does not typically remove your account or project data immediately; your projects and account information generally remain unless you delete the account or request data removal through Vixer support.
Will I get a refund?
Vixer’s standard approach is that cancelled subscriptions do not receive refunds for the current paid term. There is no verified automatic 14‑day refund right in Vixer’s public references for Canada. If you believe a charge was wrongful (for example, you cancelled on time but were still charged), you can request a refund through Apple or Google depending on where you subscribed, request a refund from PayPal if that was used, or dispute the charge with your bank or card issuer. User reports indicate some refund requests were denied or disputed, so outcomes can vary.
Vixer plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Premium Monthly (estimated) | Approx. C$17 | Monthly | Full access to premium features, 4K export, unlimited music/filters/frames |
| Premium Annual (estimated) | Approx. C$70 | Annual | Same as monthly but billed yearly |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, there is no automatic statutory right to a refund for every digital subscription unless the provider explicitly promises one. Vixer appears to follow a common subscription model where the current term is non‑refundable and cancellation prevents future renewals. If you believe you have been charged incorrectly, you can seek remedies through the platform where you purchased (Apple or Google), PayPal if used, or your payment card issuer to dispute the charge. Provincial consumer protection agencies can advise if there are additional rights in specific circumstances.
Customer experiences
Reviews are mixed. Many users praise Vixer’s ease of use for beginners and satisfactory premium features for creating slideshows and basic edits. However, common complaints include problems cancelling subscriptions (or still being charged after cancelling), export or save failures, audio glitches, and slow or unresponsive customer support. These patterns suggest that while the app works well for some, billing and support issues have affected others.
Documentation checklist
- Account email and username; subscription receipt or order confirmation; transaction ID; date/time of the charge; screenshots of subscription status and cancellation attempt; any cancellation confirmation emails or messages; device/platform used (iOS/Android); correspondence with support; Apple/Google/PayPal case IDs if applicable.
Common mistakes
Users often cancel the app but not the subscription through the store that billed them (App Store or Google Play), which results in continued charges. Expecting an automatic refund after cancelling is another frequent mistake - cancellation typically only stops future renewals. Some users forget to check family‑sharing or multiple accounts, so a subscription may remain active under a different Apple/Google ID. Finally, not saving confirmation of cancellation (screenshots or emails) makes disputing later charges harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | No refund for current term generally; you can request a refund via Apple’s report-a-problem process | Easy |
| Android (Google Play) | No refund for current term generally; refunds may be requested via Google Play support | Easy |
| Web / PayPal | No automatic refund for current term; PayPal may offer dispute/chargeback routes | Moderate |
| Email to support | No automatic refund; support may review and escalate refund requests | Moderate |
| Postal mail | No automatic refund; slow and primarily for written record or formal requests | Slow |
After cancelling
After you cancel, keep copies of your cancellation confirmation and any receipts. If you need to request a refund or dispute a charge, start with the platform you used to subscribe: use the App Store link for iOS issues (App Store listing), use Google Play support or the AppCutter cancellation mirror for Android (AppCutter cancel page), or check your PayPal transaction and dispute options at paypal.com. If needed, contact Vixer support by email at info@vixerehitus.eu and include the documentation listed above.
Address
Vixer Ehitus OÜ
Harju maakond, Saku vald,
Metsanurme küla, Kasemet
Address: 9 Westfield Close, Cheam, Sutton, England, SM1 2JZ