Cancellation service N°1 in The Netherlands
Contract number:
To the attention of:
Cancellation Department – Webador
Torenallee 20
5617 BC Eindhoven
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Webador service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Webador: Easy Method
What is Webador
Webador (operated by JouwWeb B.V.) is a website builder and hosting service that offers free and paid plans for creating small business and personal websites, including optional domain registration and e-commerce features. It targets users who want an easy, AI-assisted setup and low-cost hosting with tiered features such as mailboxes and webshop support.
Plans are billed in Canadian dollars with options for annual payment; some plans include a free domain for the first year. Webador is managed through its website rather than through native mobile apps.
How to cancel Webador
- Cancel online: Log in to your Webador account and use the online cancellation form, or contact Webador via the website chatbot or contact form. Follow the prompts and submit the cancellation; there is a one‑month notice period for both monthly and annual plans. Cancellation completed yourself is free, and you immediately receive the domain transfer token/code upon cancellation. See the official guidance: How do I cancel my subscription?
- App stores: Webador is not available as a downloadable app in the Apple App Store or Google Play, so you cannot cancel via those platforms. All cancellations must go through the Webador website. See: Can I use Webador as an app?
- Registered mail (alternative): If you prefer a physical notice, send a registered cancellation letter (e.g., raccomandata A/R) to the company’s registered office in the Netherlands: JouwWeb B.V., Torenallee 20, 5617 BC Eindhoven. Keep proof of posting and delivery.
What happens when you cancel
On cancellation, your subscription will stop according to the one‑month notice period. Automatic renewals cease after the notice period ends. You will receive the domain transfer token/code immediately so you can move the domain to another registrar. Your site and hosted content remain accessible until the subscription term ends unless otherwise stated in a confirmation from Webador.
After the termination date the account may be suspended or deleted according to Webador’s data-retention and terms. If you need copies of content, export or back up your site and mailbox data before the subscription lapses.
Will I get a refund?
Webador’s refund approach follows a 14‑day withdrawal right for consumers under applicable consumer protection rules, meaning you can withdraw within 14 days of purchase by email in typical cases. However, that right can be waived where the service begins immediately. Registering a free or custom domain causes immediate provision of service and expressly waives the right of withdrawal; domain registrations and fees are non‑refundable once the registration process begins. B2B subscriptions do not qualify for refunds.
In short: refunds may be available only within 14 days unless the service (for example, domain registration) started immediately or the subscription is a B2B contract. Always check your purchase date and whether a domain registration occurred.
Webador plans and pricing
| Plan | Price (CAD) | Period | Key features |
|---|---|---|---|
| Free | C$0.00 | Always free | Essential features, no domain name |
| Lite | C$9.00 per month | Monthly (via annual billing) | All Free features, free domain for 1 year, ad‑free website |
| Pro | C$16.00 per month | Monthly (via annual billing) | Webshop features (10 products), 1 mailbox, free domain for 1 year |
| Business | C$32.00 per month | Monthly (via annual billing) | Unlimited online store, 1 XL mailbox, free domain for 1 year |
Prices are in CAD and apply with annual payment. Promotional offers (for example, a first‑6‑months‑free promotion) may be time limited - one such offer ends Jan 30, 2026. After the first free year, domain renewals are typically C$30/year.
Your consumer rights in Canada
Under Canadian consumer protection principles, digital subscription services generally include a 14‑day right of withdrawal unless the consumer expressly agrees to immediate performance and the service is fully performed (for example, when a domain is registered immediately). Webador’s terms reflect that a withdrawal right can be waived when the service begins right away. Domain registrations are treated as immediate performance and are typically non‑refundable once processed.
Automatic renewals are permitted when appropriately disclosed; the one‑month notice period Webador applies for cancellation is consistent with customary commercial practice. Canadian consumers should be careful to cancel within required notice periods and to preserve purchase receipts and cancellation confirmations.
Customer experiences
Many users praise Webador for an intuitive, user‑friendly interface, quick setup and helpful AI layout tools, and value for money - particularly among Canadian users citing low cost and ease of use. See community reviews such as on Trustpilot and Capterra for positive examples: Trustpilot, Capterra.
However, there are negative reports where customers say they were charged after they thought they had cancelled and found refund requests refused, or that support was slow or unhelpful. Other complaints include difficulty regaining domain access or unexpected account terminations. These contrasting experiences make it advisable to keep clear written evidence of cancellations and to act promptly if charges occur. See user reports summarized on review sites: GetApp.
Documentation checklist
- Account email and username, order/receipt or invoice (purchase date)
- Subscription plan name and billing period
- Domain name and registration date (if any)
- Copies/screenshots of cancellation confirmation, chatbot transcripts, or contact‑form submissions
- Bank or card statement entries showing the charge(s)
- Registered‑mail proof (if you send a physical letter)
Common mistakes
One common mistake is assuming you can cancel via a mobile app store; Webador does not offer an app and subscriptions must be cancelled on their website. Another frequent issue is missing the one‑month notice period and being surprised by a renewal charge. Users also sometimes forget that registering a domain starts the service immediately and waives the 14‑day withdrawal right - expect domain fees to be non‑refundable once registration begins.
Failing to keep confirmation emails, not saving the domain transfer token, or not exporting site data before the subscription lapses can also cause avoidable complications.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| On Webador website (online form, chatbot, contact form) | Possible subject to policy: 14‑day withdrawal for consumers unless service started immediately (domain registration) or B2B subscription - domain fees non‑refundable once processed. | Low - quickest and recommended route; immediate domain transfer token on cancellation. |
| Via App Stores (iOS/Android) | Not applicable - Webador is not offered via app stores; cancellations cannot be made there. | Impossible - must use Webador website. |
| Registered mail to company address | Possible subject to the same refund rules as online cancellations; refunds depend on timing and whether service began immediately. | Medium - slower, requires proof of delivery; useful if you need a physical record. |
After cancelling
After you cancel, save and organise all confirmations and the domain transfer token/code that Webador provides immediately. Export or download any site content, databases, and mailbox data you need before the subscription ends. Monitor bank or card statements for unexpected charges and contact Webador support promptly if you see a renewal you did not expect.
Useful pages: Webador’s cancellation help article (How do I cancel my subscription?) and the terms and conditions for refund/withdrawal rules (Webador Terms & Conditions). If you need to escalate or send a written cancellation, use registered mail and keep proof of posting and delivery.
Address
JouwWeb B.V. (Webador)
Torenallee 20
5617 BC Eindhoven
The Netherlands