Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Webull.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Webull: Easy Method
What is Webull
Webull is an online brokerage platform that offers trading in stocks, ETFs and options, market data subscriptions (Premium/quotes), and account services for retail investors. In Canada it provides separate pricing for Canadian and U.S. markets and offers mobile, desktop and web access for account management, subscriptions and transfers.
How to cancel Webull
- Cancel Webull Premium (market-data subscription via Webull platform): Open the Webull App, Desktop or Web; go to Webull Premium → Subscription Management → click “Cancel.” You retain access to Premium features until the end of the current billing cycle.
- Cancel quote subscriptions purchased via mobile platforms (Android / iOS / PayPal): These cannot be cancelled inside the Webull app. On Android open your Google Play account → Subscriptions → select the subscription → Cancel. On iOS use your Apple ID → Subscriptions → select the subscription → Unsubscribe. If you paid via PayPal, cancel from your PayPal account’s recurring payments/subscriptions section.
- Close a Webull account: Confirm your account has a $0 balance, no open positions, and no pending transfers, payments or dividends. In the App go to Menu → Settings → Account Management → Close Account. On Web/Desktop go to My Account → Manage My Account → Delete Account. Account closure is typically processed in 1 - 3 business days.
- Cancel an outgoing asset transfer (ACAT) or incoming ACAT: If within ~30 minutes of submission, open Transfers → Transfer Out (or Transfer In) in the app and tap the cancel button. After ~30 minutes you must submit a handwritten signed letter (include full name, account number and explicit request to cancel) by email or via the in‑app Help Center; cancellation after this window is processed on a best‑efforts basis and is not guaranteed.
What happens when you cancel
Cancelling a paid subscription purchased through Webull’s platform typically ends future renewals while your access to premium features continues until the end of the current billing period. Subscriptions purchased through third‑party stores (Apple/Google/PayPal) must be managed through those stores and follow their billing cycles. Closing an account removes trading access after the account is fully settled and empty; the platform indicates closure is processed in 1 - 3 business days. For transfer cancellations, Webull may accept cancellations within a short window (about 30 minutes) in‑app; later cancellation requests require signed letters and are handled on a best‑efforts basis, with no guarantee.
Will I get a refund?
Webull Canada’s public Help Center and terms do not clearly promise refunds for subscription cancellations or account closures; access usually continues until the paid period ends rather than providing a pro rata refund. For purchases made through Apple or Google, refunds are governed by those stores’ policies and you should request refunds through Apple/Google. ACH reversals and failed deposit/withdrawal reversals incur a non‑refundable fee (commonly $5); wire returns may incur clearing bank charges (commonly $30 - $50). If you believe you are entitled to a statutory refund under Canadian consumer protection laws, consider contacting your payment provider or card issuer to dispute the charge if Webull’s own materials do not address the right of return.
Webull plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Canadian Stocks & ETFs | C$2.99 per trade | Per Trade | Flat fee for buying or selling Canadian‑listed stocks and ETFs |
| U.S. Stocks & ETFs | US$2.99 per trade | Per Trade | Flat fee for U.S.‑listed stocks and ETFs (charged in USD) |
| Options (U.S.) | US$0.99 per contract | Per Contract | U.S. equity and index options contracts |
| Webull Premium Subscription | C$3.99 per month or C$40 per year (approx.) | Monthly / Annual | Premium market‑data and platform features (local billing applied) |
Notes: Promotions (e.g., 90 days commission‑free for new accounts) may apply. Other fees may include annual account maintenance (~C$10), currency conversion (~1.5%), transfer fees (C$50 - C$150), and margin interest (variable). Exact fees and promotions can change; check Webull’s current disclosures before cancelling or transferring.
Your consumer rights in Canada
Canadian consumer protection frameworks can include cooling‑off or refund rights for some digital services, but Webull Canada’s public materials do not explicitly state a 14‑day statutory right of return for subscriptions. If you paid through Apple or Google, those stores’ refund and cancellation mechanisms and their regional policies typically apply. For payment disputes (unauthorized charges, reversal fees, or refused refunds), you may escalate with the payment provider (card issuer, PayPal, Google Pay) or file complaints with provincial consumer protection authorities if necessary. Fees for ACH reversals and wire returns are typically non‑refundable and charged by banks or clearing agents.
Customer experiences
User reports are mixed. Some customers say promotional offers and referral bonuses paid out as advertised and that in‑app support responses were sometimes quick and from real representatives. Many other users report problems: missing features in the Canadian product (no DRIP, no fractional shares, limited order types), a clunky or glitchy UI, slow or unhelpful customer service, and issues with withdrawals or fund reversals. These experiences vary widely; consider keeping detailed records and confirmations when you cancel or transfer.
Documentation checklist
- Account number and account nickname (as shown in the app), full name as on account, and contact email/phone.
- For account closure or transfer cancellations: screenshots confirming $0 balance, no open positions, and no pending transfers.
- Signed handwritten cancellation letter (include full legal name, account number, clear request to cancel transfer or account, date and signature) if required for ACAT cancellation after the initial window.
- Receipts/screenshots of subscription purchases, transaction IDs, billing statements, and any correspondence with Webull support.
- Proof of payment method (Apple ID, Google account, PayPal, credit card statements) if you intend to request refunds through the payment provider.
Common mistakes
Users commonly try to cancel the wrong way - attempting to cancel quote subscriptions inside the Webull app instead of via Apple/Google Play or PayPal - or they forget that subscriptions purchased through an app store are managed outside Webull. Another frequent error is requesting account closure while the account still holds funds, open positions, or pending transfers; Webull requires a $0 balance and no pending items before closing. For ACAT transfers, many customers miss the narrow in‑app cancellation window (~30 minutes) and then submit unsigned or incomplete letters, which delays or prevents processing. Always keep copies of cancellation requests and confirmation screenshots.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel Webull Premium via Webull platform | No automatic refund shown; access continues until period end | Low |
| Cancel quote subscriptions via Google Play / Apple | Depends on store refund policy (request via store) | Low - Medium |
| Close Webull account (app / web) | No refund specified; account closed after conditions met | Medium |
| Cancel ACAT within ~30 minutes (in‑app) | Not applicable (cancellation possible, no monetary refund) | Low |
| Cancel ACAT after ~30 minutes (signed letter / email) | No refund; cancellation on best‑efforts basis, not guaranteed | High |
After cancelling
Keep all cancellation confirmations, screenshots and correspondence until any billing cycles have fully completed and refunds (if any) have posted. If you paid through Apple/Google/PayPal, request refunds and review their help pages for steps and timelines. For transfer cancellation disputes or unreversed charges, escalate to your payment provider or card issuer; keep copies of any signed letters you sent. For more information and to contact Webull support: Webull Support. For store refunds and subscription management see Apple: Manage subscriptions on iPhone or iPad, Google Play: Cancel subscriptions & free trials, and PayPal: PayPal recurring payments.
Address
For signed letters or registered mail (recommended when submitting cancellation requests by post):
Webull Canada
302 Bay Street, Suite 401
Toronto, ON, Canada, M5H 0B6