Servicio de cancelación N°1 en Spain
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Wikiloc.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Wikiloc: Easy Method
What is Wikiloc
Overview
Wikiloc is an outdoor navigation and route-sharing platform that lets users discover, record and follow trails for hiking, cycling, running and other activities. It offers GPS tracking, offline maps and route planning through mobile apps (iOS and Android) and a web interface, with an optional Premium subscription that unlocks additional features.
How to cancel Wikiloc
- App Store (iOS): Open iOS Settings → Your Name → Subscriptions → select Wikiloc → tap "Cancel Subscription". For general guidance see the community support summary at How to cancel Wikiloc (iOS). Cancel before any trial ends to avoid renewal.
- Google Play (Android): Open the Google Play Store app → Menu → Subscriptions → select Wikiloc → tap "Cancel subscription". See the reference at How to cancel Wikiloc (Android).
- Web (Wikiloc site): Log in at wikiloc.com, go to Profile → Your Products → Wikiloc Premium → Manage Subscription, and cancel through the Stripe interface. Official help is at Wikiloc - Manage web subscription.
- Registered mail (recommended for proof): If you want documented proof, send a registered letter (raccomandata A/R) to Wikiloc's registered office at the address below and keep the postal receipt.
What happens when you cancel
When you cancel a Wikiloc Premium subscription it typically disables auto‑renewal but your Premium access continues until the end of the current billing cycle or trial period; you will retain the paid features until that date. Cancellation prevents future charges but does not usually delete your account or content - your saved routes, track history and account data generally remain unless you delete them separately or request data removal via Wikiloc support.
If you subscribed via the App Store or Google Play, auto‑renewal is controlled by that store and you must cancel there to stop future billing. If you subscribed on the web, cancellation is handled through the Stripe subscription interface linked from your Wikiloc profile. Always save confirmation screens or emails as proof of cancellation.
Will I get a refund?
Wikiloc offers a 14‑day free trial for Premium; if you cancel before the trial ends you should avoid automatic renewal. Once a paid subscription period has begun Wikiloc's stated approach is not to issue refunds for partial months or unused time - cancellation generally takes effect at the end of the current billing cycle. For web subscriptions the help pages indicate trial details at Wikiloc Premium trial.
If you believe a refund is warranted (for example, accidental purchase or double billing), you will often need to request it through the store used to buy the subscription (Apple or Google) or through Stripe for web payments. Wikiloc’s public help does not explicitly promise refunds once a paid period is active, and any statutory rights under Canadian consumer protection law would have to be asserted separately.
Wikiloc plans and pricing
| Plan | Price (USD) | Approx. Price (CAD) | Period | Features |
|---|---|---|---|---|
| Wikiloc Premium Annual | US$19.99 | Approx. C$27 - 30 | Annual | Premium features via App Store or Google Play; exact CAD depends on regional store |
| Wikiloc Premium Quarterly | US$9.99 | Approx. C$13 - 15 | Quarterly | Premium features via App Store or Google Play; exact CAD depends on regional store |
Your consumer rights in Canada
Canadian consumers should note that while Wikiloc documents a 14‑day trial, its published materials do not promise refunds once a paid subscription is active. Canadian consumer protection laws may provide remedies or cancellation rights for digital products bought at a distance, but the availability and procedure vary by province and by the nature of the purchase. If you believe a statutory right applies, consider contacting your payment provider (Apple, Google, or your card issuer), filing a formal dispute if necessary, or contacting your provincial consumer protection office for guidance. Keep documentary proof of purchase and cancellation attempts to support any claim.
Customer experiences
User feedback is mixed. Many users praise Wikiloc’s offline topographic maps, route sharing, real‑time tracking and route planning, noting the app is useful for safety and exploration. Sources summarizing positive feedback include community reviews and app‑rating sites that highlight strong mapping features and offline functionality.
Negative reports frequently relate to difficulty cancelling trial subscriptions, occasional sync or GPS accuracy problems, confusing interface elements, and concerns about imported data that users wished to delete. Examples of raised issues are visible on public review platforms such as Trustpilot and collection pages like JustUseApp. If you encounter problems, save screenshots and timestamps and contact support promptly.
Documentation checklist
- Account email and username; subscription receipt or payment confirmation; screenshots of subscription page or cancellation confirmation; trial start and end dates; App Store / Google Play purchase history screenshot (if applicable); Stripe or web payment confirmation (if applicable); registered mail receipt or support correspondence if you contacted Wikiloc.
Common mistakes
Users often assume canceling the app on their phone deletes the subscription - you must cancel the subscription in the App Store, Google Play, or via the web Stripe interface depending on how you subscribed. Another frequent mistake is waiting until after the trial expires; cancellations must be completed before the trial end to avoid being charged. Some users forget to save or capture cancellation confirmations, making disputes harder to resolve. Finally, subscribing under multiple accounts (e.g., different email addresses) can cause confusion if you cancel the wrong account.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No - cancellation stops future renewals; refund requests go through Apple Support | Easy |
| Google Play (Android) | No - cancellation stops future renewals; refund requests go through Google Play | Easy |
| Web (Wikiloc via Stripe) | No - Wikiloc states refunds are not issued for unused time; dispute/requests handled via Stripe or your card issuer | Moderate |
| Registered letter to company | No direct refund - provides strongest proof of a cancellation request for disputes | Hard |
After cancelling
After you cancel, confirm you have (1) a cancellation confirmation screen or email, (2) the subscription no longer appears in App Store / Google Play / Your Products on the web, and (3) note the date when Premium access will end. If you need to request a refund or dispute a charge, contact the store or your card issuer and provide the documentation checklist items. Useful pages: Wikiloc web subscription help at Manage web subscription, the trial information at Wikiloc Premium trial, and a community cancellation guide at How to cancel Wikiloc.
Address
Wikiloc Outdoor SL
Parc Cientific UdG, C/Pic de Peguera 11, 17003 Girona, Spain