Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Winzip
333 Preston Street, Suite 930
K1S 5N4 Ottawa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Winzip service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Winzip: Easy Method
What is Winzip
WinZip is a proprietary file compression and archive manager for Windows and macOS that also offers cloud, file-sharing and encryption features. It is commonly sold as a one-time perpetual license from WinZip/ Corel and through third-party channels such as the Apple App Store and the Cleverbridge online store.
How to cancel Winzip
Cancellation steps depend on where you bought WinZip. Below are the main methods and the primary action to stop recurring billing or to request a refund. Read the step that matches your purchase channel, and keep your order information handy.
- WinZip online store (Cleverbridge): Go to the Cleverbridge purchase lookup page and enter the email used for the purchase; from there cancel automatic renewals. This stops future billing but does not itself issue a refund - request refund through WinZip support or Cleverbridge if within the refund window.
- WinZip support center: Locate your order confirmation email or your Cleverbridge order and open a support ticket with WinZip (support portal) asking to cancel and, if eligible, to refund. Provide order date, transaction ID and the purchasing email.
- Apple App Store (macOS): You cannot cancel or receive a WinZip refund directly from WinZip for App Store purchases. Use Apple’s purchase/refund process (for example reportaproblem.apple.com or Apple Support) to request cancellation/refund per Apple’s policies.
- General 30‑day rule: If you are within 30 days of purchase, contact WinZip support or the payment partner (Cleverbridge or the app store) promptly to request cancellation and a refund; collecting purchase documentation speeds processing.
What happens when you cancel
When you cancel a WinZip subscription or automatic renewal, cancellation normally stops future automatic billing but does not retroactively remove access already paid for unless WinZip support states otherwise. For one-time licenses there is no recurring access to revoke - cancelling automatic renewals applies to subscription-style purchases or auto-renewing upgrades. Your installed software will continue to work according to the license terms already paid for; cloud-linked features or subscriptions will stop at the end of the paid period.
Files and local archives you created with WinZip remain on your device after cancellation; cancelling only affects licensing and billing, not stored personal data. If you bought through a third-party (Apple, reseller), their terms may control account access and refunds.
Will I get a refund?
If you bought WinZip from the WinZip online store (Cleverbridge), WinZip/Cleverbridge offers a voluntary full refund within 30 days of purchase for online-store purchases; contact support or Cleverbridge to request it. WinZip’s support team can process full, partial or VAT refunds after verifying purchase details and payment method.
If you bought via the Apple App Store, WinZip does not issue refunds for those purchases; refunds and returns are governed by Apple’s Sales & Refund Terms and must be requested from Apple. Canadian law does not automatically create a statutory digital-goods refund right in all cases, so the 30-day refund is a voluntary policy from WinZip for qualifying online-store purchases.
Winzip plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| WinZip v. 29 Standard - 1 user (volume 2 - 49) | C$34.99 | One-time license | WinZip v. 29 Standard, single-user, volume license |
| WinZip v. 29 Standard - single-user (retail) | C$44.08 | One-time license | WinZip v. 29 Standard, single-user |
| WinZip v. 29 Pro - 1 user (volume 2 - 49) | C$46.99 | One-time license | WinZip v. 29 Pro, single-user, volume license |
| WinZip v. 29 Pro - license (volume 100 - 999) | C$24.99 | One-time license | WinZip v. 29 Pro, volume tier 100 - 999 |
| WinZip 29 Pro - single-user (Corel Canada) | C$67.56 | One-time license | WinZip 29 Pro, single-user |
| WinZip 30 Standard - license (volume 50 - 99) | C$20.99 | One-time license | WinZip 30 Standard, volume license |
| WinZip 30 Pro - license (single-user) | C$41.99 | One-time license | WinZip 30 Pro, single-user |
| WinZip v. 29 Standard - license (volume 100 - 999) | C$18.99 | One-time license | WinZip v. 29 Standard, 100 - 999 users |
Your consumer rights in Canada
Canadian statutes do not automatically grant a uniform right to refund every digital purchase; remedies can vary by province and by the seller’s stated policy. WinZip provides a voluntary 30‑day refund policy for purchases made through its online store (Cleverbridge). For App Store purchases, Apple’s policies apply and WinZip cannot process those refunds directly.
Automatic renewals can generally be stopped by cancelling through the purchase lookup or order email; cancellation prevents future billing but does not automatically refund previously charged amounts. Sales taxes (for example a 5% GST plus provincial sales tax or HST where applicable) are applied to digital services sold to Canadian consumers per WinZip support.
Access to live support can be inconsistent; if you need a refund or cancellation, document your communications and keep order confirmations, transaction IDs, and payment receipts as WinZip or the payment processor may request them.
Customer experiences
Reviews are mixed. Many users praise WinZip for reliable compression, ease of use and convenience for transferring large files. Positive feedback highlights performance and helpful features like encryption and cloud integration.
At the same time, multiple users report negative experiences with persistent promotional pop-ups, difficulties cancelling auto-renewals, unclear refund processing, and slow or unresponsive customer support. Public review sites note frequent complaints about automatic renewals and refund difficulties; these reports suggest documenting every step if you need to cancel or request a refund.
Documentation checklist
- Order confirmation email or invoice
- Transaction ID or payment receipt
- Email address used to purchase
- Date of purchase
- Payment method (card, PayPal, etc.)
- Screenshot of purchase-lookup page or order details
Common mistakes
One frequent mistake is assuming cancellation automatically triggers a refund - cancellation typically stops future billing but you must request a refund separately and meet eligibility (for example, within 30 days for online-store purchases). Another common error is trying to cancel an App Store purchase through WinZip; App Store purchases are controlled by Apple and must be handled through Apple’s refund channels. Finally, not keeping your order confirmation or transaction ID makes support requests slower and more difficult - retain documentation and trial to provide it when you contact support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| WinZip online store (Cleverbridge) | Full refund possible within 30 days via WinZip/Cleverbridge; request required | Moderate - must use purchase lookup and/or open support ticket |
| WinZip Support Center | Can process full/partial/VAT refunds after verification (within policy windows) | Moderate - requires documentation and support response times |
| General 30‑day rule | Full refund typically available if contacted within 30 days | Easy to Moderate - time-limited, act quickly |
| Apple App Store (macOS) | No WinZip-issued refunds; refunds subject to Apple’s policies and processes | More difficult - must use Apple’s reporting/refund system |
After cancelling
After you cancel, confirm the cancellation by saving any confirmation email or support ticket number. If you requested a refund, monitor your payment method for the refund and follow up with support if it does not appear within the time frame communicated to you.
Useful links:
WinZip Support - for opening tickets and checking support articles.
Cleverbridge - purchase-lookup and billing partner for many WinZip online-store transactions.
Apple Report a Problem - to request refunds for App Store purchases.
Address
Corel Corporation, 333 Preston Street, Suite 930, Ottawa, ON K1S 5N4, Canada. If you need to send postal mail from within Canada and require proof of delivery, consider registered mail (return receipt) to ensure you have delivery confirmation.