Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – X-Vpn
Room 3, 27/F, Ho King Commercial Centre, No. 2‑16 Fa Yuen Street
Kowloon
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the X-Vpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation X-Vpn: Easy Method
What is X‑Vpn
X‑Vpn is a consumer VPN service that provides encrypted network connections for privacy, streaming and regional access across desktop and mobile platforms. It is distributed through the vendor’s website and major app stores and supports multiple payment methods including credit card, PayPal, app‑store billing, Paymentwall and cryptocurrency.
How to cancel X‑Vpn
- App Store (iOS / macOS / Apple TV): Cancel via Apple’s subscription management (for example Settings > Subscriptions) - see the X‑Vpn App Store instructions at xvpn.io.
- Google Play: Cancel from the Google Play Subscriptions page - see details at xvpn.io.
- Microsoft Store: Cancel through your Microsoft account subscriptions page; follow the guide on xvpn.io.
- Amazon Store: Use Amazon’s subscription management; see the X‑Vpn guidance at xvpn.io.
- Huawei AppGallery: Follow Huawei/AppGallery cancellation steps and X‑Vpn instructions at xvpn.io.
- Samsung Galaxy Store: Cancel in Samsung subscription settings; see the X‑Vpn help page at xvpn.io.
- Via X‑Vpn website (Credit Card / PayPal): Log in to My Account → Subscription → Cancel Subscription or follow the web instructions at xvpn.io.
- Via X‑Vpn website (Paymentwall): You must contact X‑Vpn support with your X‑Vpn account details to request cancellation - see xvpn.io.
- Coin / Cryptocurrency payments: These are one‑time payments with no automatic renewal, so no cancellation is required.
What happens when you cancel
When you cancel an auto‑renewing subscription, automatic renewals stop at the next billing date. Access typically continues until the end of the current paid period; cancelling does not usually provide immediate access removal unless stated otherwise. For one‑time or non‑renewing payments (for example most cryptocurrency purchases), service access ends when the paid term expires but no proactive cancellation is required.
X‑Vpn may retain basic account and transaction records for billing, support and legal reasons; if you need account deletion or data questions, contact support directly and request the specific action you want.
Will I get a refund?
If you purchased directly from X‑Vpn’s official website by credit card, PayPal or Paymentwall, X‑Vpn offers a 30‑day money‑back guarantee; to apply, contact X‑Vpn support or write to support@xvpn.io. Cryptocurrency payments are non‑refundable. In‑app purchases are handled by the platform: Apple refunds via Apple’s process, Google Play refunds follow Google’s policy (refunds are typically easier within 48 hours; if later, contact X‑Vpn support), and Amazon/Huawei/Samsung in‑app refunds follow those platform processes - X‑Vpn can assist for platforms that require vendor confirmation. Phone‑credit purchases are non‑refundable. Keep receipts and order IDs to support any refund request.
X‑Vpn plans and pricing
| Plan | Price | Billing cycle | Device limit |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
Your consumer rights in Canada
Under Canadian consumer protection rules, you have the right to cancel auto‑renewing subscriptions before the renewal date, and vendors must provide clear cancellation instructions. Provincial laws may also provide statutory remedies for services that are faulty, misrepresented or not as described; these rights can extend beyond the vendor’s stated 30‑day guarantee. For in‑app purchases through Apple or Google, platform rules generally govern refunds and cancellations, although vendors must be transparent about terms and consumers retain protections under applicable provincial consumer protection law.
Customer experiences
User reports are mixed. Many customers praise X‑Vpn for speed, day‑to‑day performance and responsive support, with several positive reviews describing fast fixes and long‑term reliability. At the same time, there are recurring negative reports about cancellation and refund handling - some users describe slow or repetitive support responses and long delays waiting for refunds. There are also isolated reports of connection issues with particular protocols or app behavior; for problematic cases, contacting support with logs and order details is recommended.
Documentation checklist
- Account email and username; subscription or order ID; date of purchase.
- Receipt or payment confirmation (credit card/PayPal/Paymentwall/App Store/Google Play order number).
- Screenshot of subscription status in the app store or X‑Vpn account page, if available.
- Transaction reference (bank statement, PayPal transaction ID, or crypto transaction hash).
- Brief statement of the request (cancel, refund, or both) and any supporting screenshots or logs.
Common mistakes
A frequent mistake is cancelling on the X‑Vpn website while the subscription was billed through an app store - cancelling on the website will not stop Apple/Google billing unless you cancel in the platform’s subscription manager. Another common error is missing the 30‑day window for website purchases or waiting too long to ask for a platform refund; always keep receipts and order IDs. Users also sometimes contact the wrong support channel (for example, contacting Apple instead of X‑Vpn or vice versa) which slows resolution. Finally, failing to uninstall apps or remove saved payment methods can leave residual charges or confusion about active services.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS/macOS) | Refunds via Apple’s process; cancellations via Apple Subscriptions | Moderate (platform process) |
| Google Play | Refunds via Google policy (easier within 48 hours; otherwise contact X‑Vpn) | Moderate |
| Microsoft Store | Refunds/cancellations through Microsoft account/subscriptions | Moderate |
| Amazon Store | Follow Amazon refund/subscription process | Moderate |
| Huawei AppGallery / Samsung Galaxy Store | Contact X‑Vpn support for assistance; platform may require vendor confirmation | Moderate to Difficult |
| Website (Credit Card / PayPal) | 30‑day money‑back guarantee; contact X‑Vpn support or support@xvpn.io | Moderate |
| Website (Paymentwall) | 30‑day money‑back guarantee but must contact X‑Vpn support with account details | Difficult (support coordination required) |
| Cryptocurrency / Coin payments | Non‑refundable; one‑time payment (no cancellation required) | Easy (no renewal) |
| Phone‑credit purchases | Non‑refundable | Difficult |
After cancelling
After you cancel, confirm the cancellation in the platform or X‑Vpn account page and keep a screenshot or confirmation email. If you need a refund and are eligible, contact X‑Vpn support or write to support@xvpn.io and include the documentation checklist items above. For platform purchases, follow the platform’s refund flow (Apple, Google, Amazon, etc.). Check your bank or card statements for any further charges and consider uninstalling the app and revoking saved payment methods where appropriate. For X‑Vpn help pages see the cancellation instructions at xvpn.io cancel guide and the refund request page at xvpn.io refund guide.
Address
To send cancellation or written requests by postal mail (recommended by registered mail / raccomandata A/R):
Free Connected Limited, Room 3, 27/F, Ho King Commercial Centre, No. 2‑16 Fa Yuen Street, Kowloon, Hong Kong