Cancellation service N°1 in Singapore
Contract number:
To the attention of:
Cancellation Department – Xmind
Xmind Ltd.
Singapore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Xmind service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Xmind: Easy Method
What is Xmind
Xmind is a cross‑platform mind‑mapping and brainstorming application used to create diagrams, organize ideas, and collaborate. It offers free and paid tiers (individual, education, and team plans) and provides desktop, web and mobile access with features such as topic branches, export options, presentation slides, and AI‑assisted tools on some plans.
How to cancel Xmind
- Via web (preferred/fastest): Sign in at app.xmind.com or xmind.com, go to your account > Subscription or Manage, then choose “Turn Off Auto‑Renew” or “Cancel” (label varies by plan). Cancellation through the account portal stops automatic renewal immediately; it does not automatically issue a refund. See Xmind Getting Help for details.
- Via Apple App Store (iOS): On your device go to Settings > [Your Apple ID] > Subscriptions, select the Xmind subscription, then tap “Cancel Subscription.” Apple handles billing and refunds for purchases made through the App Store. See reportaproblem.apple.com for refund requests.
- Via Google Play Store (Android): Open the Google Play Store app > Profile > Payments & Subscriptions > Subscriptions, select Xmind, then Manage > Cancel subscription. For refunds, use Google Play’s refund process (see Google Play support).
- Via support (email/phone voicemail): If you cannot access your account or prefer assistance, email support@xmind.com or support@xmind.app. Xmind also accepts voicemail requests; online cancellation remains the fastest and most trackable method.
What happens when you cancel
When you cancel, automatic renewal of the subscription is turned off. You will typically retain access to paid features for the remainder of the period you already paid for; features tied to the subscription are disabled when that paid term expires. Cancellation does not automatically delete your account or your maps; your data generally remains in your account unless you remove it. It is recommended to export or back up important files before the subscription lapses.
Will I get a refund?
Refund eligibility depends on how and what you purchased. For subscriptions bought directly from Xmind’s website, yearly (annual) Pro or Premium plans are covered by a 7‑day money‑back guarantee - you must contact Xmind support with your order number or account email to request the refund. Monthly subscriptions and AI Credits add‑ons purchased on the web are not refundable. Purchases made through Apple’s App Store or Google Play are subject to those stores’ refund policies: request refunds through Apple or Google Play directly. If a Google Play purchase is within 48 hours, you can request an immediate refund via Google Play; for purchases older than 48 hours but within seven days, Xmind support may be contacted with order details. For web refunds and instructions see Xmind Getting Help or email support@xmind.com.
Xmind plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Pro (Individual) | US$4.92/month | Monthly | Unlimited topics & maps, unlimited slides in Pitch, colored branches, equations, attachments, numbering, tasks, SVG/Markdown export, custom themes. |
| Premium (Individual) | US$8.25/month | Monthly | All Pro features, plus 500 AI credits/month, AI‑generated to‑dos, 30‑day version history, unlimited storage, unlimited collaborative files. |
| Education Pro (Students/Educators) | US$3.42/month | Monthly | Same as Pro, with education discount. |
| Education Premium | US$5.75/month | Monthly | Same as Premium, with education discount. |
| Team (Business) | US$10.00/seat/month | Monthly | Real‑time collaboration, unlimited shared storage, AI credits for teams. |
Note: Pricing is published in USD; applicable Canadian dollar amounts will depend on current exchange rates and your payment processor’s conversion.
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws may provide remedies beyond a vendor’s stated policy. The Competition Act and provincial consumer protection statutes (for example Ontario’s Consumer Protection Act) address unfair practices, misleading advertising and undisclosed fees. Some direct sales have a short statutory “cooling‑off” period (commonly two days) but digital subscriptions delivered immediately online typically do not qualify. If you believe you were misled about a trial, charges, or refund rights, you can seek assistance from your credit card issuer, Apple/Google purchase dispute processes, or file a complaint with the Competition Bureau or your provincial consumer protection office.
Customer experiences
User feedback is mixed. Positive reviews praise Xmind’s core functionality and the free tier for brainstorming and organizing ideas, with longtime users reporting satisfaction and continued use without the need to upgrade. Critical reviews focus on billing and customer service issues: examples include reports of immediate charges despite a trial, difficulties resolving duplicate subscriptions or billing errors, and privacy concerns related to forced logins or third‑party data sharing. These accounts suggest extra care when subscribing to trials, checking which platform handled the purchase, and saving confirmation emails.
Documentation checklist
- Account email and username, order number or transaction ID, payment method, date of purchase, platform used (Web / Apple App Store / Google Play), screenshots or receipts of the charge, copy of cancellation confirmation or support correspondence.
Common mistakes
A frequent mistake is cancelling in the wrong place: subscriptions bought through Apple or Google must be cancelled through those stores, not via the Xmind web portal, otherwise billing continues. Another common issue is assuming cancelling a trial or turning off auto‑renew will trigger a refund for the current billing period - in most cases it will not. Users sometimes fail to save confirmation emails or screenshots and then have difficulty proving cancellation. Also, signing up under a different account (e.g., another email) can lead to duplicate subscriptions and confusion when attempting cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Xmind website) | Yearly: 7‑day money‑back (contact support). Monthly/add‑ons: no refund. | Low - cancellation via account portal is fast and trackable. |
| Apple App Store | Refunds handled by Apple - request via reportaproblem.apple.com. | Moderate - must use Apple’s system; Apple decides refund. |
| Google Play Store | Refunds via Google Play: immediate within 48 hours; older purchases may require support contact. | Moderate - use Google Play refund flow; contact Xmind if within certain return windows. |
| Email / Phone (support) | Possible for web yearly refunds; otherwise limited - response times vary. | Higher - slower and may require follow‑up or escalation. |
After cancelling
After you cancel, keep your confirmation or screenshot and check that auto‑renewal is switched off in the account or the App Store / Google Play subscription list. Export or back up important maps and data before the paid term ends. For refund requests or billing disputes, email support@xmind.com or support@xmind.app, and refer to Xmind Getting Help. For App Store purchases, use reportaproblem.apple.com; for Google Play refer to Google Play’s purchase support (search “Google Play refund”). If you encounter suspected unfair practices or cannot resolve a charge, consider contacting your card issuer or a provincial consumer protection office for further help.
Address
Xmind Ltd., Singapore (via parent headquarters).