Cancellation Xtrades: Easy Method

What is Xtrades

Xtrades is a digital subscription service and community focused on trading education, alerts, and mentorship. It offers multiple membership tiers including in‑app subscriptions on the App Store, machine‑learning alert plans, and one‑time lifetime or activation fees, plus access to a Discord community for signals and support.

The service is operated from The Netherlands and provides trial access on some plans; billing, cancellation and refund policies vary by payment method (PayPal, credit card, App Store/in‑app purchases) and are described in their support documentation.

How to cancel Xtrades

• If you subscribed via PayPal: sign in to your PayPal account → Payments → Manage automatic payments, find Xtrades and cancel the recurring payment. For PayPal disputes or refunds, open the PayPal Resolution Center. Xtrades FAQ (PayPal).
• If you subscribed via credit card: message Xtrades customer support (their Discord or the support contact) and provide the payment email or a screenshot of your receipt; support processes the cancellation and sends confirmation. Xtrades FAQ (credit card).
• If you purchased an in‑app subscription (App Store): cancel the subscription through your Apple ID account subscriptions in the App Store; refunds for App Store purchases are handled by Apple.
• You can also contact XTrades directly by email (preferred), post or phone: email [email protected], mail a written cancellation to their head office, or call +31 (0)10‑2010700. Postal address: Rivierweg 1, 3161 GM Rhoon, The Netherlands.

What happens when you cancel

Cancelling stops future automated billing for the subscription. Access to paid features typically continues until the end of the current paid period (e.g., until your next renewal date), but this can vary by payment processor - App Store cancellations usually keep access until the subscription period ends, and PayPal cancellations stop future charges immediately while access depends on how Xtrades manages entitlement.

Xtrades may retain account data as described in its privacy or terms pages; cancelling a subscription does not necessarily delete your account or community messages. If you need data removed, contact Xtrades support and request account deletion or data export, and keep copies of any confirmation messages you receive.

Will I get a refund?

Xtrades states that all sales are final after any trial period. They offer a 14‑day free trial on the Elite Monthly plan so users can evaluate before purchase. Refunds are only issued for duplicate payments or overcharges; standard monthly, yearly, or lifetime membership purchases are not refundable under their stated policy.

If you believe you were overcharged or charged twice, contact Xtrades support with proof (receipts, transaction IDs) and request a refund. If Xtrades does not resolve the issue, Canadian consumers may escalate via the payment provider (PayPal dispute or credit card chargeback) or file a complaint with provincial consumer protection authorities.

Xtrades plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection laws (including the federal Competition Act and provincial consumer protection statutes), digital subscription services must clearly disclose trial periods and cancellation options. A 14‑day free trial can meet disclosure obligations if clearly presented; however, stating “all sales are final” after the trial does not eliminate other legal requirements regarding truthful pricing and fair practices.

Canadian consumers generally have no automatic statutory right to a refund for digital services unless a refund was explicitly promised or there is a billing error. Refunds are appropriate and generally required for duplicate charges or overcharges. Keep clear documentation of cancellation and refund requests; if Xtrades fails to honor cancellation or refund claims you can escalate with your payment provider (PayPal disputes, credit card chargebacks) or file a complaint with your provincial consumer protection office.

Customer experiences

User reviews are mixed. Some customers praise the Xtrades Discord community, strong mentorship and support, and report profitable outcomes - including accounts of significant portfolio gains and consistent guidance described as “awesome.”

Other reviewers report problems with customer service responsiveness - examples include long waits for mentoring, difficulty obtaining refunds, and allegations that some reviews may be inauthentic. These mixed reports underline the importance of retaining documentation of communications, receipts and trial dates when purchasing or cancelling.

Documentation checklist

• Payment receipt or screenshot showing transaction date and amount
• Payment method details (PayPal transaction ID, last four digits of card, Apple receipt)
• Account email used for the subscription
• Copies/screenshots of cancellation requests, support messages, and any confirmation responses
• Dates you started trial and/or were billed

Common mistakes

One common mistake is assuming cancelling within the app or on a website is unnecessary - if you subscribed via PayPal or the App Store, cancellation must be performed through that payment provider, not only by messaging the merchant. For example, stopping future charges in PayPal settings is required to prevent automatic renewals even if you message support.

Another frequent error is failing to save proof of purchase and cancellation requests; without receipts or screenshots it becomes much harder to dispute charges. Finally, relying solely on merchant responses when there are reports of slow or no replies can delay resolution - if support is unresponsive, escalate to PayPal or your card issuer promptly.

Comparative recap

After cancelling

After you cancel, save any confirmation messages and watch your next billing statement to confirm charges have stopped. If you paid via PayPal and cancellation was completed there, verify the recurring payment is disabled in your PayPal account. If you used a credit card or in‑app purchase and you do not receive confirmation, follow up with Xtrades support and consider contacting your card issuer or Apple for a formal dispute if an erroneous charge occurs.

Helpful links: Xtrades FAQ and cancellation guidance: https://docs.xtrades.net/documentation/discord-server/faqs; refund policy: https://docs.xtrades.net/documentation/refund-policy; user reviews: https://ca.trustpilot.com/review/xtrades.net.

Address

XTrades (Cross‑Trades Shipping Services), Rivierweg 1, 3161 GM Rhoon, The Netherlands. Email: [email protected]. Phone: +31 (0)10‑2010700.