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Cancellation Yext: Complete Guide
What is Yext
Yext is a digital knowledge management platform that helps businesses manage location, product and brand information across search engines, maps, directories and other publishers. It centralizes listings, content and analytics so organizations can update public-facing data from a single account rather than by editing each publisher individually.
How to cancel Yext
- For Small Business accounts (all regions) cancel via the Yext web console: log into your Yext account → Account Details → Account Settings → Your Subscriptions → Cancel Subscriptions → acknowledge that listings will no longer be Yext‑managed. Service typically ends at the paid‑through date. For details see Yext Help: Cancel Your Yext Subscription.
- Yext’s Help Center does not provide guidance for cancelling via the Apple App Store or Google Play; if you purchased through those stores, you should check the store’s subscription management or contact Yext support directly to confirm the correct cancellation route.
What happens when you cancel
When you cancel, Yext stops sending updates to publishers immediately; some publishers may receive a final API call. Publishers may continue to display the last data they have received or their existing entries, but Yext will not actively revert listings or re-send previously managed content after the cancellation flow completes. Your Yext account access and features generally remain available through the paid‑through date, after which service access ends.
Will I get a refund?
Yext’s formal policy is that refunds are not provided as a matter of course. That said, historically Yext has granted refunds on a case‑by‑case basis - most often when a refund request was made soon after an automatic renewal (many resolved within roughly 30 days). Third‑party records (for example, Better Business Bureau complaint resolutions) show instances where Yext issued full refunds for cancelled subscriptions. Because refunds are discretionary, if you believe you are entitled to a refund you should request it promptly and provide supporting documentation.
Yext plans and pricing
| Plan | Price (per location / year) | Currency / Notes |
|---|---|---|
| Emerging | US$199 | USD per location / year (public sources) |
| Essential | US$449 | USD per location / year (public sources) |
| Complete | US$499 | USD per location / year (public sources) |
| Premium | US$999 | USD per location / year (public sources) |
There is no official, public Yext pricing in Canadian dollars (CAD) listed for 2024 - 2025; Canadian customers should contact Yext sales or an authorized reseller for localized CAD quotes.
Your consumer rights in Canada
Yext’s published policies and Help Center do not mention a statutory 14‑day cooling‑off right in Canada for these services. While Canadian consumer protections can apply in some contexts (for example certain digital content or distance contracts under provincial rules), refunds for Yext subscriptions appear to be discretionary rather than automatic. To protect your rights, cancel proactively before renewal dates, save all communications and request refunds promptly if you believe you qualify.
Customer experiences
User reviews present a mixed picture. Many Canadian users praise Yext for improving visibility, centralized content control and strong listing management - reviews on platforms such as Capterra and GetApp highlight the platform’s capabilities for multi‑location businesses. Conversely, complaints across Trustpilot, BBB and other forums frequently mention unresponsive support, difficulties obtaining refunds, billing issues after cancellation and concerns about listings remaining under Yext’s control. These contrasting reports mean real outcomes can vary by account, timing and how cancellation or refund requests are handled.
Documentation checklist
- Account email and username, subscription ID or contract reference number
- Copy or screenshot of the subscription page showing plan and renewal date
- Invoice or payment receipt showing the charge you are disputing
- Confirmation screenshot or email of your cancellation action (if available)
- All correspondence with Yext (support tickets, chat transcripts, call notes)
- Proof of sending any formal cancellation/complaint by registered or certified mail (recommend sending via registered/certified mail such as raccomandata A/R)
Common mistakes
Avoid waiting until after an automatic renewal to cancel - many refund outcomes depend on timing, and late requests are less likely to succeed. Do not assume cancellation through a mobile app is supported unless you purchased through the App Store or Google Play; Yext’s Help Center documents web cancellation for Small Business accounts only. Failing to preserve screenshots, invoices and confirmation emails makes it harder to argue for a refund. Another frequent error is not obtaining written confirmation of cancellation or not sending a formal notice by a traceable method when contract terms require it.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web cancellation (Small Business via Yext console) | Refund: Case‑by‑case (historically possible if requested promptly) | Difficulty: Low (easy to perform); outcome depends on refund policy |
| Cancel via App Store / Google Play | Refund: Varies by store; Yext provides no public guidance | Difficulty: Medium (must follow store procedures; contact store support) |
| Contact Yext Support / Sales | Refund: Case‑by‑case; sometimes granted after escalation or complaint | Difficulty: Medium - High (may require persistence, documentation, escalation) |
After cancelling
After you cancel, request written confirmation (support ticket number or cancellation email) and keep it with the documentation above. Expect Yext to stop sending data to publishers immediately; publishers may still display the last data they received. If you believe billing continues in error or you want to pursue a refund, file a support ticket promptly and consider escalating if unresolved. Helpful references: Cancel Your Yext Subscription and What Happens After Opting Out Listings in Yext. If you need CAD pricing or a localized contract, contact Yext sales or an authorized reseller directly.
Address
Yext, Inc.
61 Ninth Avenue, 7th Floor
New York, NY 10011
United States of America
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Written by Jacob Bouchard
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Yext subscription, log into your Yext account, go to Account Details, then Account Settings, and select Your Subscriptions to cancel. Ensure you acknowledge that listings will no longer be Yext-managed. You may also cancel in writing via registered mail.
Yext does not provide refunds as a standard policy, but they may grant refunds on a case-by-case basis, especially if requested soon after renewal. If you believe you are entitled to a refund, request it promptly and keep proof of your cancellation.
When you cancel Yext, they stop sending updates to publishers immediately. Your listings may continue to display the last data received, but Yext will not manage or revert any content after cancellation. You can cancel in writing to ensure proper documentation.
Yext offers several plans, including Emerging for US$199, Essential for US$449, Complete for US$499, and Premium for US$999 per location per year. Cancellation terms may vary by plan, so review your specific plan details in your contract before proceeding with cancellation.
In Canada, Yext's policies do not mention a statutory cooling-off period for cancellations, and refunds appear discretionary. To protect your rights, cancel proactively before renewal dates, and keep all communications as proof. You may cancel in writing via registered mail.