Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Youmail
43 Corporate Park, Suite 200
92606 Irvine
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Youmail service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Youmail: Easy Method
What is Youmail
YouMail is a voicemail, call-blocking and visual voicemail service that replaces or supplements your carrier voicemail with features such as personalized greetings, spam call screening and voicemail-to-text. It operates as an app and cloud service that routes calls and stores messages on YouMail's servers.
How to cancel Youmail
Cancellation steps differ depending on how you were billed (directly through YouMail, through the Apple App Store, Google Play, or a third-party reseller). Follow the steps below that match your billing method. If you are unsure, check your receipt or account billing section for the billing provider.
- Log in to your YouMail account on the web, go to Account or Billing, and select Cancel Subscription; follow on-screen prompts and keep a screenshot of the confirmation.
- If billed through Apple, open your Apple ID subscriptions (Settings > your name > Subscriptions) and cancel the YouMail subscription there; request an App Store refund through Apple if needed.
- If billed through Google Play, open Google Play > Payments & subscriptions > Subscriptions and cancel; request a refund through Google Play support if required.
- If you prefer a written request, send a signed cancellation letter to YouMail’s billing address and use registered/return-receipt mail to retain proof of delivery.
- After cancellation, monitor your account or payment method for confirmation charges and save any confirmation emails or screenshots.
What happens when you cancel
When you cancel, your subscription will stop renewing at the end of the current billing period unless the provider ends service immediately (depends on billing channel). You will typically retain access to paid features through the paid period you already paid for; access after that period depends on YouMail’s policy and how you were billed. Your account data (voicemails, greetings, settings) may remain stored by YouMail according to their retention and privacy policy, but access to premium features will be removed.
If you cancel via an app store, the app store’s cancellation and refund rules apply. If you cancel directly with YouMail, you should receive a cancellation confirmation from YouMail - keep that confirmation as proof. Data deletion, exports or retention requests may require contacting YouMail support or following their privacy-policy procedures.
Will I get a refund?
Refund eligibility depends on how you were billed, the timing of your cancellation, and YouMail’s refund policy. In many cases, subscriptions already paid for are not refundable except in specific circumstances (e.g., billing errors, duplicate charges, or where required by law). If you were billed through Apple or Google, refunds are handled by those stores and follow their refund procedures. If you believe you qualify for a refund (billing error, unauthorized charge), contact YouMail support first and provide receipts; if unresolved, you can escalate with your payment provider or use chargeback/dispute processes through your card issuer.
Youmail plans and pricing
| Plan | Typical Price (CAD) | Key features |
|---|---|---|
| Free | Varies | Basic visual voicemail, limited greetings, call blocking basics |
| Premium / Pro | Varies | Advanced voicemail-to-text, custom greetings, extended storage, ad-free experience |
| Business / Enterprise | Varies | Multiple-user management, advanced call handling, integrations and priority support |
Your consumer rights in Canada
In Canada, consumers have protections under federal and provincial consumer protection laws that require clear disclosure of contract terms including auto-renewal clauses and pricing. If you were not informed of automatic renewal or were charged without consent, you can dispute charges with the merchant and your payment provider. If you purchased through Apple or Google, their refund mechanisms and policies are usually the first route for disputes.
If a merchant will not resolve an unauthorized or incorrect charge, you may seek help from your credit-card issuer (chargeback/dispute), the provincial consumer protection office, or the Government of Canada consumer resources. For ongoing scam or fraud concerns, contact the Canadian Anti-Fraud Centre. These routes do not guarantee a refund but provide escalation options in Canada.
Customer experiences
User experiences with cancelling YouMail vary. Many users report straightforward cancellations when using the web account billing page or app-store subscription management, receiving confirmation emails and seeing billing stop at the end of the paid period. Others report delays or confusion when billed through third parties or when no clear cancellation confirmation is received, requiring extra follow-up with support.
Common positive notes include helpful support responses when evidence (receipts, screenshots) is supplied. Common complaints involve unclear billing origins (app store vs direct), missed renewal notices, or difficulty reaching live support - which is why documenting your cancellation request and proof of delivery is recommended.
Documentation checklist
- Account email/username and phone number linked to the account
- Subscription receipts or bank/credit card statements showing charges
- Screenshots of account billing page or subscription entries
- Copies of cancellation confirmation emails or on-screen confirmations
- If mailing, use registered/return-receipt mail (proof of delivery) and keep a copy of the signed letter
Common mistakes
One common mistake is cancelling in the app but not through the store that actually billed the subscription - for example, cancelling an in-app subscription inside the app but remaining subscribed through Apple or Google because the store processes the recurring charge. Another frequent error is not saving confirmation (screenshot or email) proving the cancellation request; without that proof it can be harder to resolve billing disputes. Also, assuming cancellation is immediate rather than effective at period end can produce surprise charges - always check the stated end date and monitor your payment method.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app / App Store | Refund possible via store (Apple/Google) - subject to store policy | Low to Medium |
| Website / YouMail account | Refund depends on YouMail policy and timing - may be possible for billing errors | Low to Medium |
| Email support | Possible if YouMail agrees - slower response times | Medium |
| Certified / registered mail | Proof of notice aids disputes; refund depends on policy | Medium to High (time and effort) |
| Phone | Immediate confirmation possible, but follow up in writing for proof | Low to Medium |
After cancelling
After you cancel, retain all confirmation messages, screenshots and postal receipts. Monitor your bank or card statements for any additional charges and contact your bank promptly if unauthorized billing continues. If you were billed through Apple or Google and need a refund, use their support and refund request processes. For unresolved disputes, consider contacting your card issuer for a chargeback or your provincial consumer protection office for guidance.
Helpful links: YouMail support is at YouMail Support, YouMail privacy information is at YouMail Privacy Policy, Apple subscription management and refunds are detailed at Apple subscriptions and refunds, Google Play refunds are explained at Google Play refunds, and Canadian consumer resources are available at Government of Canada: Consumer Protection. For registered mail options in Canada, check Canada Post.
Address
YouMail, Inc., 43 Corporate Park, Suite 200, Irvine, CA 92606, United States