Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Zapier
548 Market St. #62411
94104-5401 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zapier service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Zapier: Easy Method
What is Zapier
Overview
Zapier is a web-based automation platform that connects apps and services so users can create automated workflows (called "zaps") without custom code. It runs in the cloud, offering plans from a free tier up to business-oriented accounts with larger task allowances, team features, and advanced functionality.
How to cancel Zapier
- Via the Web (recommended): Sign in to your Zapier account, go to your account's Billing and usage page, and follow the prompts to switch to the Free plan or cancel your paid subscription. The change to Free takes effect at the end of your current billing cycle, and you keep access until then.
- Via iOS (App Store): If you subscribed through Apple, open the App Store or the Apple ID subscription settings on your device and cancel directly through Apple. Zapier cannot cancel App Store subscriptions for you; see the App Store help referenced by Zapier support for steps (How to cancel subscription).
- Via Android (Google Play): If you subscribed through Google Play, open the Google Play Store, go to Subscriptions, and cancel there. Zapier cannot cancel Google Play subscriptions on your behalf; see the same vendor help link for guidance (How to cancel subscription).
- Via postal mail (optional): Send a registered letter (raccomandata A/R) addressed to Zapier’s legal or billing department at the company headquarters (address below). Include your account email, full name, a clear statement requesting cancellation, and the date you want cancellation to take effect.
What happens when you cancel
When you cancel a paid Zapier plan via the web, your account will remain on the paid tier until the end of the current billing cycle; after that date your subscription will not renew and your account will revert to the Free plan. You retain access to your data and configured zaps, but limits and features tied to paid plans (higher task limits, premium app access, advanced features) will no longer be available after the downgrade. If you cancel an App Store or Google Play subscription, the platform’s billing rules apply and access will typically continue until the end of the paid period managed by Apple or Google.
Will I get a refund?
Zapier’s stated policy is that sales are final: monthly and annual plans, renewals, upgrades, and add-ons are non‑refundable. This no‑refund policy was codified on August 30, 2024. However, statutory consumer protections in Canada may provide rights beyond Zapier’s policy in certain circumstances (see the consumer rights section below). If you believe a charge was incorrect, unauthorized, or the service was materially not as described, raise the issue with Zapier support and, if necessary, escalate through payment provider dispute processes or local consumer protection channels.
Zapier plans and pricing
| Plan | Price (CAD) | Billing | Notes |
|---|---|---|---|
| Free | Varies | Varies | Basic features, limited tasks |
| Starter | Varies | Varies | More tasks, multi-step zaps |
| Professional | Varies | Varies | Advanced features, custom logic |
| Team | Varies | Varies | Team collaboration and admin controls |
| Company | Varies | Varies | Enterprise features, support |
Your consumer rights in Canada
Canadian consumer protection laws can provide rights that are not negated by a provider’s posted policy. For digital services, some provinces implement a short "cooling‑off" or cancellation period and have rules regarding unfair business practices and refunds for services not delivered as promised. Quebec has particularly strong consumer protections under its Consumer Protection Act. If you are in Canada and believe Zapier has charged you improperly, failed to deliver the agreed service, or otherwise breached applicable consumer law, you may be entitled to remedies including cancellation or refund. Document communications and dates, cite relevant provincial law when challenging charges, and consider contacting provincial consumer protection offices for help if Zapier’s support does not resolve the issue.
Customer experiences
Reviews are mixed. Many users report that Zapier performs reliably for supported workflows and can save significant time when automations fit their needs. Other users report problems: unexpected or disputed charges, difficulty obtaining refunds, and frustration with a strict no‑refund stance. Some complaints mention trouble canceling subscriptions or continued charges after cancellation attempts, as well as concerns about support quality and technical reliability when zaps don’t trigger as expected. These contrasting experiences highlight the importance of monitoring billing, saving cancellation confirmations, and keeping records of support interactions.
Documentation checklist
- Account email and username
- Subscription method (Web, Apple App Store, Google Play, or postal mail)
- Subscription ID or invoice numbers
- Dates of subscription, renewal, and cancellation request
- Screenshots or copies of cancellation confirmations, billing statements, and support messages
- If using postal mail, proof of registered mailing (tracking/receipt)
Common mistakes
Users often assume that canceling an app on their device automatically cancels the subscription in the store; in many cases you must cancel via Apple or Google subscription settings (or via the web account for non‑store subscriptions). Another frequent problem is not saving confirmation receipts or screenshots, which makes disputes harder to prove. Some users try to request refunds despite a stated no‑refund policy without referencing consumer protections or evidence of service failure, which reduces the chance of success. Finally, forgetting to check which billing cycle is active can lead to surprise charges because cancellations generally take effect at the end of the current period rather than immediately.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Zapier account Billing & usage) | Refunds: generally no per Zapier policy; disputes possible citing local law | Low - straightforward in account settings |
| Apple App Store (iOS) | Refunds: handled by Apple; Zapier cannot issue refunds for App Store purchases | Medium - requires managing subscriptions through Apple ID settings |
| Google Play (Android) | Refunds: handled by Google Play; Zapier cannot issue refunds for Play store purchases | Medium - requires managing subscriptions through Google Play |
| Postal mail (registered letter) | Refunds: per Zapier policy, unlikely; postal evidence can aid disputes under consumer law | High - slower, requires proof of delivery and clear documentation |
After cancelling
After you cancel, keep copies of confirmations, invoices, and any support correspondence. If billed in error after cancellation, contact Zapier support first, then your payment provider if needed. Useful official references include Zapier’s cancellation/change help page (Change or cancel your Zapier plan), Zapier’s refund policy (Zapier refund policy), and the announcement about the no‑refund policy change (Policy change notice). For App Store or Google Play subscriptions, use Apple or Google support pages (see How to cancel subscription).
Address
For postal cancellations or formal notices (send registered letter/raccomandata A/R):
Zapier, Inc.
548 Market St. #62411
San Francisco, CA 94104-5401