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I hereby notify you of my decision to terminate the contract relating to the Zedge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zedge: Easy Method
What is Zedge
Zedge is a mobile content platform and marketplace that provides ringtones, wallpapers, icons and other digital content, plus optional premium membership (Zedge+) and in‑app virtual currency. The service is available via iOS, Android/Google Play and through Zedge's web properties; content and purchases are governed by Zedge's Terms of Service and the rules of the app stores where purchases are made.
How to cancel Zedge
- iOS (App Store): Open Settings on your iPhone/iPad → tap your Apple ID at the top → Subscriptions → find Zedge → Cancel Subscription → confirm. See Zedge help: How To Cancel Your iOS Subscription.
- Google Play: Cancel at any time through your Google Play account (follow Google Play subscription management pages). See Google support for steps: Google Play - cancel subscriptions. Zedge's Terms also note cancellation via Google Play: Terms of Service.
- Web / direct via Zedge: There is no separate “cancel subscription” button on Zedge web beyond account deletion. To terminate your agreement, delete your account and cease use of the Services. See Zedge Terms: Terms of Service.
What happens when you cancel
When you cancel a subscription through the app store, the subscription typically remains active until the end of the current billing cycle; you will continue to have access through that period. Deleting your Zedge account terminates your user agreement and stops future access to services associated with that account. Virtual currency and other non‑refundable items may be lost on account deletion; consult your order records before deleting an account. Keep confirmation emails and screenshots for your records.
Will I get a refund?
Zedge's Terms of Service state that virtual currency purchases are final and non‑refundable and that subscriptions are not guaranteed refunds by Zedge except where required by applicable law. The Terms also note that they do not override statutory consumer rights (for example, any jurisdictional cooling‑off rights). Some third‑party guides and user reports claim that contacting Zedge support (support@zedge.net) within a short window - for example, 30 days - can sometimes produce refunds, but that is not guaranteed by Zedge's publicly posted policies. For platform purchases (App Store or Google Play) you may also need to pursue refunds through the platform's refund procedures.
Zedge plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Zedge+ Monthly (iOS Canada) | C$6.99 | Monthly | Ad‑free experience, access to premium content |
| Zedge+ Annual (iOS Canada) | C$24.99 | Annual | Ad‑free experience, access to premium content |
| Zedge+ Lifetime (iOS Canada) | C$19.99 or C$24.99 | One‑time / Lifetime | Ad‑free experience, access to premium content |
Your consumer rights in Canada
Canadian consumers may have statutory protections for digital purchases in their province, including cooling‑off rights in some circumstances (for example, a 14‑day right before download/activation in jurisdictions that provide it). Zedge's Terms expressly state they cannot override statutory consumer rights; however, Zedge's own policy language does not promise refunds for virtual currency or subscriptions except where law requires it. If you believe an applicable Canadian consumer protection law applies, keep purchase records and contact Zedge support and your provincial consumer protection office for guidance.
Customer experiences
Public customer reports show a substantial number of negative experiences: difficulty reaching responsive customer service, problems canceling subscriptions or being trapped in cancellation loops on iPhone, complaints about disappearing or inaccessible “lifetime” purchases, opaque creator moderation and account bans, and heavy advertising or app usability issues. These reports suggest some users face delays or inconsistent outcomes when seeking refunds or support. The dataset provided contains limited positive feedback.
Documentation checklist
- Order confirmation or receipt (App Store / Google Play / Zedge)
- Email address or account ID used with Zedge
- Subscription/order date and billing platform
- Screenshots of subscriptions, in‑app purchases, billing statements
- Copies of any messages exchanged with Zedge support
Common mistakes
Common pitfalls include deleting the Zedge account before gathering receipts or requesting a refund (which can remove evidence), cancelling the app but not the platform subscription (App Store or Google Play subscription must be cancelled through the platform), assuming “lifetime” purchases are transferable across platforms, and failing to document dates and correspondence. For example, some users report canceling the app without turning off the App Store subscription and later being billed again; others describe long response times when contacting support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds handled by Apple / Zedge states subscriptions remain active until period end; Zedge does not guarantee refunds | High - users report cancellation problems and occasional app issues when cancelling on iPhone |
| Google Play | Refunds handled by Google Play per Google policies; Zedge directs cancellation via Play | Medium - follow Google Play processes; refunds depend on Google |
| Web / Direct (delete account) | Zedge Terms: no refunds for virtual currency; subscriptions not promised refunds except as required by law | High - deleting account terminates access and does not guarantee compensation |
| Contact support (support@zedge.net) | Possible in some reported cases (third‑party guides claim full refund within 30 days), but not guaranteed by Zedge Terms | Medium - responses reported as slow or inconsistent |
After cancelling
After you cancel, monitor your bank/card statements for any unexpected charges and keep your documentation. If you paid through the App Store or Google Play, open a refund request with the platform if Zedge support does not resolve the issue. Helpful pages: Zedge iOS cancellation help (How To Cancel Your iOS Subscription), Google Play subscription help (Google Play - cancel subscriptions), Zedge Terms of Service (Terms of Service), and a third‑party refund guide that reports possible outcomes (JoinChargeback - Zedge refund guide).
Address
Zedge, Inc., 1178 Broadway, 3rd Floor, Suite 1450, New York, NY 10001, USA. For formal written requests you may consider sending registered mail to this address and keep tracking/receipt evidence.