Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Zendrop
182–184 High Street North
E6 2JA East Ham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zendrop service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Zendrop: Easy Method
What is Zendrop
Zendrop is a dropshipping and order-fulfillment platform that integrates with e-commerce stores (notably Shopify) to automate product sourcing, order processing and shipping. It offers tiered subscription plans, usage-based billing for linked products, and additional services such as print‑on‑demand digitization and customer support tools.
How to cancel Zendrop
Below are the primary cancellation methods. Follow the steps that apply to how your account is billed (direct Zendrop subscription, Shopify app billing, or by unlinking products). After cancelling, keep records of confirmations and timestamps.
- Web (direct via Zendrop) - Log into your Zendrop account; go to Billing section in the user profile; click the pencil/edit icon next to the current plan; select “Downgrade to Free Plan”.
- Shopify (via App Store - Usage‑Based Billing) - In Shopify admin go to Settings → Apps and sales channels; locate Zendrop app and click Uninstall; confirm uninstallation. (Uninstalling stops future Zendrop app charges from Shopify, but Shopify‑generated invoices must still be settled.)
- Product Unlinking in Shopify - In the Zendrop dashboard go to My Products or Store Listings & Sourcing; hover over each linked product, click the three‑dot menu and select Unlink; repeat until no products remain linked. (With 0 linked products the account downgrades automatically to the Free Plan and future billing stops.)
What happens when you cancel
When you cancel a paid Zendrop subscription via the web or by unlinking products, your account will typically revert to the Free Plan and paid features will be removed. Cancelled accounts generally keep access to account data and order history, but premium functionality (such as automated fulfillment features, private listings, coaching or custom branding) will stop.
Cancelling does not automatically reverse charges already billed. If you used Shopify for billing, uninstalling the app prevents future Shopify charges but any invoices already issued by Shopify remain payable through Shopify’s billing process until refunded or adjusted.
Will I get a refund?
Subscription refund requests must be made within 5 days of the subscription charge; approved refunds are processed to the original payment method and typically take 5 - 10 business days to appear. For order‑level refunds (physical products), Zendrop issues refunds or replacements only when Zendrop is at fault (for example: excessive delay, damaged, missing or incorrect orders), and evidence and time windows apply.
Key order refund rules include: delayed orders are eligible after the global or country‑specific thresholds (global >60 days, U.S. >45 days, Brazil >110 days); damaged items must be reported within 30 days with photo/video evidence; incorrect or missing items require photo/video evidence; cancellations before processing/shipping are generally refunded in full (print‑on‑demand and pre‑orders are exceptions); delivered but not received claims typically require a non‑delivery certificate from the carrier; orders older than 90 days are usually ineligible. See Zendrop support for full details and to submit a refund request via their support channels: Subscription refund article and Order refund/replacement policy.
Zendrop plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Plan | US$49.00/mo or US$399.00/yr | Monthly/Annual | Automated fulfillment, custom branding, US products, unlimited orders |
| Plus Plan | US$79.00/mo or US$549.00/yr | Monthly/Annual | Everything in Pro plus coaching, Zendrop Academy, trending finder, private listings, chargeback management |
| Usage‑Based Billing | US$29 - $79/mo depending on linked products | Monthly | Full access adjusting by number of linked products (1 - 20: $29, 21 - 100: $49, 101+: $79 capped) |
| Print‑on‑Demand Digitization Fee | C$9.60 (digitization), C$5.85 (text), C$4.40 (back/side digitization and adjustment) | Per design/service | Embroidery file digitization and adjustments |
Your consumer rights in Canada
Canadian consumer protection does not automatically provide the EU‑style 14‑day automatic cancellation right for all digital subscriptions; statutory rules vary by province and by service. Zendrop’s stated policy of a 5‑day refund window for subscription charges is a contractual term and may limit refunds, but Canadian customers can still challenge unfair billing or continued charges after cancellation.
If you encounter unauthorized charges or an unresolved refund, document every cancellation attempt (timestamps, screenshots, chat transcripts, emails), contact Zendrop support and Shopify billing support if billed via Shopify, and consider filing a complaint with your provincial consumer protection office or seeking advice from the Competition Bureau for persistent issues.
Customer experiences
User reviews are mixed. Positive feedback highlights a clean, beginner‑friendly interface, helpful and responsive customer support, fast shipping options and useful automation for Shopify stores. Users also report smooth handling of order refunds where Zendrop is clearly at fault.
Negative reports commonly cite unexpected or repeated charges after cancellation, missed refund windows, and difficulties obtaining clear written confirmation from support when cancelling via customer service. These experiences underscore the importance of following the documented cancellation steps and saving proof of actions and communications.
Documentation checklist
- Account screenshots (Billing page, plan edit screen), timestamps of cancellation actions, and confirmation messages.
- Copies of support chat/email threads and any cancellation confirmations.
- Invoices or billing charges from Zendrop or Shopify and corresponding transaction IDs / dates.
- Order numbers, tracking numbers, photos/videos of damaged or incorrect items, and carrier non‑delivery certificates if applicable.
- Bank/credit card statements showing disputed or unauthorized charges.
Common mistakes
Common mistakes include assuming cancellation via customer support alone is sufficient without following the web steps or uninstalling the app in Shopify, failing to unlink products (which can keep usage‑based billing active), and missing the 5‑day subscription refund window. Another frequent error is uninstalling the Zendrop app from Shopify but not checking Shopify billing for outstanding invoices; those invoices still require attention through Shopify.
Also, some merchants rely only on verbal confirmation or single messages rather than saving written evidence - always collect and retain screenshots, emails and timestamps.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Zendrop) | Subscription refunds eligible if requested within 5 days; processing 5 - 10 business days to original payment method. | Low |
| Shopify (via App Store - Usage‑Based Billing) | Uninstalling stops future charges; existing Shopify invoices must be settled or disputed via Shopify; refunds may be requested within Zendrop’s 5‑day window but may require Shopify support for billing adjustments. | Medium |
| Product Unlinking in Shopify | Unlinking to 0 products triggers downgrade to Free Plan and stops future usage billing; does not automatically refund prior charges (subscription refund rules still apply). | Low |
After cancelling
After you cancel, verify that your account shows the Free Plan or that the app is uninstalled in Shopify, and monitor your payment method and Shopify billing for any further charges. If you requested a refund, expect 5 - 10 business days for processing to the original payment method and keep your documentation while the refund is pending.
If an issue is not resolved, escalate with Zendrop support using the support articles linked above, contact Shopify billing support if charges came through Shopify, and consider formal complaints to provincial consumer protection authorities if charges continue despite following documented cancellation steps. Helpful Zendrop support pages: How to cancel subscription, Subscription refund guidance and Order refund/replacement policy.
Address
Registered office (for postal cancellations or written notices): Office 11622, 182 - 184 High Street North, East Ham, London, E6 2JA, United Kingdom. If you plan to send a formal cancellation letter, consider sending by registered mail (e.g., raccomandata A/R or your country’s tracked/registered service) and retain the proof of delivery.