Cancellation Zero: Easy Method

What is Zero

Zero is a digital product and service operated by Edizioni Zero s.r.l., an Italian company that provides content and subscription-based services. This guide explains how customers in Canada can cancel their Zero account or subscription and what to expect during and after the cancellation process.

How to cancel Zero

• Check your account area and the terms of service or subscription page to find any built-in cancellation option; if present, cancel there first and save confirmation screenshots or emails.
• If no self-serve cancellation is available, prepare a written cancellation and data-deletion request containing your full name, account identifier (email or user ID), date of purchase, and a clear statement that you request cancellation of the service and deletion of your personal data. Sign the letter if possible.
• Send the written request by registered mail with return receipt (raccomandata A/R) to the data controller address below; per the provider’s instructions, communications about the Data Controller and data deletion should be sent to that address. Keep the mailing receipt and any tracking information.
• Optionally follow up by the provider’s customer support email or phone after 7 - 14 days; include copies of the sent letter and the registered-mail proof. If you paid through a third party (app store, payment processor), also check that provider’s cancellation / refund route and cancel there.
• If you do not receive confirmation within about 30 days, escalate by filing a complaint with the relevant privacy regulator in Canada (see links below).

What happens when you cancel

After cancellation, your access to the service is typically revoked at the end of the current billing period unless otherwise stated. Automatic renewals should stop for future cycles, but you should verify cancellation confirmation and any end date provided by Zero. The company may retain some personal data for legal, tax, or legitimate business reasons for a period defined in its privacy policy. You can request deletion of personal data subject to those legal retention obligations; some backup or archival copies may persist for a limited time.

Will I get a refund?

Whether you receive a refund depends on Zero’s stated refund policy and how you purchased the service. Many subscriptions are prorated or non-refundable after a trial period; purchases through app stores or payment processors may follow those intermediaries’ refund rules. Exceptions that commonly lead to refunds include unauthorized charges, billing errors, or purchases made in violation of advertised terms. If you seek a refund, provide proof of purchase and a clear cancellation request; keep documentation of all communications.

Zero plans and pricing

Your consumer rights in Canada

Private-sector privacy in Canada is governed federally by PIPEDA (Personal Information Protection and Electronic Documents Act), which gives individuals the right to access and request correction or deletion of their personal information held by organizations subject to the law. Some provinces (Quebec, British Columbia, Alberta) have their own private-sector privacy laws; Quebec has also updated its rules recently and provides stronger obligations in some cases. Under these laws you may withdraw consent, request access to your data, request correction or deletion, and file complaints with the relevant privacy authority. Organizations are generally expected to respond to access/deletion requests within a reasonable time (commonly around 30 days), and must explain any refusal or limitation.

Customer experiences

Customer experiences vary: some users report quick, online cancellations with immediate confirmation, while others report delays that require sending registered mail and multiple follow-ups. Common positive experiences cite clear in-account cancellation flows and prompt refunds when applicable. Common negative experiences involve unclear terms, slow responses, or uncertainty about data deletion. Keeping clear records and using registered mail for formal data-deletion requests tends to improve outcomes.

Documentation checklist

• Account email or user ID and full name
• Proof of purchase (receipt, invoice)
• Signed cancellation/data-deletion request letter (digital copy)
• Registered mail tracking and return-receipt proof
• Copies of any support emails or screenshots of in-account cancellation

Common mistakes

Common mistakes include not providing the account identifier or proof of purchase, sending a standard email instead of a registered-mail request when the controller requires written communications, omitting a signature when one is requested, and failing to keep proof of mailing and confirmation. Another frequent error is assuming that cancelling at the payment processor automatically deletes personal data held by the service provider; you should separately request data deletion if that is your intention.

Comparative recap

After cancelling

After cancellation, keep copies of all confirmation messages and registered-mail receipts. Monitor your payment method for any unexpected charges and contact your bank or card issuer if unauthorized charges continue. If the provider does not comply with a deletion or refund request, you can file a privacy complaint with the Office of the Privacy Commissioner of Canada or the appropriate provincial privacy authority (Quebec, British Columbia, Alberta). For consumer issues not related to privacy, provincial consumer protection offices may offer guidance.

Helpful resources:

Office of the Privacy Commissioner of Canada

Commission d’accès à l’information (Québec)

Office of the Information and Privacy Commissioner for British Columbia

Office of the Information and Privacy Commissioner of Alberta

Government of Canada - Consumer Affairs

Address

For communications related to the Data Controller (including data deletion), send registered mail (raccomandata A/R) to:

Edizioni Zero s.r.l.
Via Fabio Filzi 2
20124 Milano, Italia