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Cancel ALLTRUE
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Alltrue service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Alltrue: Easy Method
What is Alltrue
Alltrue is a U.S.-based subscription service that sells seasonal curated boxes and an online Market of one-off products. Memberships are billed on a recurring basis for seasonal boxes, and Market purchases are processed separately. The company's published policy treats purchases as final and focuses on preventing future renewals rather than providing routine refunds.
How to cancel Alltrue
- Cancel at any time before your next renewal to stop automatic billing. You can cancel from your Alltrue account settings or by emailing help@alltrue.com. If you prefer paper, you can send a written cancellation by registered mail to the address at the end of this guide.
What happens when you cancel
Cancelling prevents future automatic renewals; it does not retroactively refund charges already processed. You will generally retain access and receive any remaining prepaid seasonal boxes that are still part of your current term. Cancellation does not affect one-off Market purchases already completed. Expect the subscription to remain active until the end of the paid period and for shipments already in fulfillment to proceed.
Will I get a refund?
Alltrue’s policy states that purchases, including seasonal boxes and Market products, are final and non-refundable. Refunds are not provided as a standard practice. In limited circumstances and at Alltrue’s sole discretion - such as items that are damaged or missing and reported promptly - Alltrue may issue a refund or replacement. Cancelling immediately after signing up does not automatically trigger a refund; members typically still receive boxes for the paid term. To maximize any chance of remedy, report damaged or missing items promptly (see the documentation checklist below).
Alltrue plans and pricing
| Plan | Frequency | Price |
|---|---|---|
| Seasonal Subscription Box | Seasonal | Varies |
| Add‑On / Market Purchases | One‑time | Varies |
| Promotional / Gift Offers | Varies | Varies |
Your consumer rights in Canada
Under Canadian consumer protection law there is no automatic statutory right to return or receive a refund for non-defective goods; returns and refunds are governed primarily by the seller’s stated policy. If an item is defective, missing, or the service was not rendered, you have stronger grounds to request a remedy. Some Canadians have also successfully pursued chargebacks or disputed credit card charges when boxes were not delivered or services were not provided - this is handled through your payment provider rather than Alltrue. For general provincial guidance, see consumer protection materials such as the Government of Manitoba overview at gov.mb.ca.
Customer experiences
Reviews are mixed. Some customers praise Alltrue’s customer service responsiveness and report quick action to replace missed or damaged items. At the same time, many Canadian reviewers report recurring problems: concerns about low-quality or unwanted items in boxes, late or missing shipments, fulfillment issues (including duplicates or unfulfilled replacements), and periods of poor communication during warehouse transitions. A number of reviewers have described their experiences very negatively; others note satisfactory resolution when customer service was responsive. You can review customer feedback on public platforms such as Trustpilot.
Documentation checklist
- Account email and username; order or subscription number(s); dates of charge(s) and renewal(s).
- Confirmation screenshots or copies of the cancellation request (in‑account confirmation, emails, or chat transcripts).
- Photos of damaged items, packaging, and proof of non-delivery or late delivery where available.
- Payment method used (last four digits of the card), billing statements showing charges, and any prior correspondence with Alltrue support.
Common mistakes
Customers often assume cancelling immediately will produce a refund - Alltrue’s policy typically only prevents future renewals and does not refund already processed charges. Another common mistake is failing to document damage or missing items quickly; Alltrue’s limited remedies often require prompt reporting. People also sometimes rely solely on verbal or informal messages instead of saving written confirmation of cancellation. If you intend to dispute a charge with your bank later, keep all evidence and timelines handy; delays in reporting can make disputes harder to win.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Alltrue account | No (stops future renewals; purchases remain non-refundable) | Easy |
| Email help@alltrue.com | No (may document cancellation; refunds only at company discretion) | Easy |
| Registered mail to company retention address | No (serves as formal written notice; does not guarantee refund) | Moderate |
| Dispute charge / chargeback with bank | Possible (dependent on bank and evidence) | Hard (time-limited and requires documentation) |
After cancelling
Keep your cancellation confirmation and monitor your billing statement to ensure no further renewals are charged. If you need to report damaged or missing items, do so as soon as possible and include photos and order details. Helpful resources: Alltrue’s cancellation and refund policy pages (see their Help Center), the Add‑On Market policy for non‑returnable purchases, and consumer guidance for disputing charges. For Alltrue’s stated policies, see their help articles such as What is your cancellation policy?, Immediate cancellation and refunds, and Returns & refunds. If you experience unresolved non-delivery or unaddressed issues, consider contacting your card issuer to discuss a charge dispute and retain all supporting documentation.
Address
Retention Brands AT LLC, 1320 Princeton St. Unit 206, Santa Monica, CA 90404, United States