Cancellation Wine52: Easy Method

What is Wine52

Wine52 is a UK-based subscription service that delivers curated wine boxes (typically including bottles, a magazine and snacks) on a recurring schedule. Subscriptions are billed every 28 days (13 boxes per year) and the service is operated by the company that also runs Beer52.

How to cancel Wine52

• Phone: Call Wine52 at +44 131 563 8739 (Mon - Fri, 9:00am - 5:00pm UK time). Tell the agent you want the subscription cancelled; keep a note of the agent’s name and the time of the call. Final cancellation must be completed via phone or Help Centre.
• Help Centre: Use Wine52’s Help Centre to request cancellation. Follow the Help Centre confirmation steps and save any confirmation number or message. (Pausing the subscription can be done online via your account, but final cancellation requires phone or Help Centre.)
• Timing: To avoid the next payment, cancel before 11:59 pm on the day prior to your next payment date. For the first order only, 24 hours’ notice is required before cancellation is possible.
• Alternative (registered post): If you prefer written notice, you can send a registered letter to the company address (see Address section). Keep proof of postage and delivery.

What happens when you cancel

After cancellation, your subscription will not renew at the next billing cycle provided you met the timing requirement (cancellation before 11:59 pm the day prior to payment). You will retain access to any benefits or deliveries already paid for until those are fulfilled; future scheduled boxes will be stopped. Wine52 will retain the account information necessary to process any follow-up (billing, refunds, or complaints) according to their policies. If you paused rather than cancelled, your subscription will resume according to the pause settings in your account.

Will I get a refund?

Wine52 does not accept returns for change of mind because the products are perishable or periodical, consistent with their stated terms and relevant UK rules. If a product is defective, damaged in transit, or not as described, you are entitled to a remedy under applicable consumer law: Wine52’s terms state you may receive a refund, repair or replacement. Refunds for defective goods typically exclude posting and packaging and are made within 30 days at Wine52’s discretion by cheque, bank transfer or card credit. See Wine52’s terms for details: Wine52 terms.

Wine52 plans and pricing

Your consumer rights in Canada

If you are in Canada, provincial consumer protection laws apply to purchases made from abroad only to the extent local regulators allow; there is not a universal 14‑day "cooling‑off" right that applies to subscription deliveries of perishable/periodical goods. In practice, services delivering perishable wine boxes commonly exclude change‑of‑mind returns, and Wine52’s terms reflect that approach. You still have recourse for defective or misdescribed goods: you can raise a claim with the seller and, if unsatisfied, pursue remedies through your card issuer (chargeback) or your provincial consumer affairs office. For persistent billing issues you may also consider contacting your bank or seeking help from your provincial consumer protection agency or small claims court - consult local resources for procedures and limits.

Customer experiences

Customer reviews are mixed. Many customers praise Wine52’s customer service for being friendly, professional and helpful when cancelling - agents are reported to offer alternatives in a non‑pressured way and to resolve cancellation requests. The service also receives positive feedback for wine quality and convenience. At the same time, numerous reviewers report frustration that final cancellation is not available through the app stores or a simple online button, and say the process can involve multiple screens, retention offers or follow‑up calls. A minority report billing problems or dissatisfaction with product quality. See customer reviews for recent experiences: Trustpilot Wine52 reviews.

Documentation checklist

• Account email and customer number (if shown in account)
• Next payment date and amount
• Phone call notes: date/time, agent name, confirmation number
• Help Centre confirmation messages or screenshots
• Proof of postage/delivery if you send registered mail
• Photos and details of any defective or damaged products for refund claims

Common mistakes

Common errors include waiting until the morning of the payment date to cancel (cancellation must be completed before 11:59 pm the day prior), assuming you can fully cancel through App Store/Google Play or an online account (final cancellation requires phone or Help Centre), and confusing "pause" with "cancel" (a pause delays deliveries but does not stop billing permanently unless you follow cancellation steps). Other mistakes are failing to keep call notes or confirmation messages, which makes it harder to dispute an unwanted charge.

Comparative recap

After cancelling

After you cancel, keep copies of any confirmation messages, notes of phone calls, and proof of postage if you used registered mail. If you have quality or delivery problems, gather photos and order details and submit them through the Help Centre with a clear request for refund, repair or replacement. If the seller does not resolve a legitimate defective‑goods claim, consider contacting your card issuer to dispute a charge and your provincial consumer protection office for guidance.

Useful links: Wine52 terms and policies - https://www.beer52.com/wine/terms; customer reviews - https://ca.trustpilot.com/review/wine52.com.

Address

Beer52, 8 Melville Crescent, Edinburgh, EH3 7JA, Scotland