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I hereby notify you of my decision to terminate the contract relating to the Aquasana service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aquasana: Easy Method
What is Aquasana
Aquasana is a company that sells residential water-filtration products and replacement filters, and in some cases offers an auto-ship subscription for replacement cartridges (branded "Water for Life®"). They publish a 90-day "Pure Satisfaction" return guarantee for purchases and maintain product and support pages on their site.
How to cancel Aquasana
- Web - Water for Life® subscription: The Water for Life® auto-ship subscription can be cancelled anytime; there is no long-term contract for that subscription type. To cancel, log into your Aquasana account on their site and look for subscriptions/orders, or contact support if a self-serve cancel button is not visible. See Aquasana's subscription description at Aquasana: Water for Life®.
- iOS (App Store): If you subscribed through an iPhone/iPad, cancel via Apple subscriptions in your device Settings → your Apple ID → Subscriptions. Aquasana’s site does not provide dedicated iOS cancellation steps; for Apple’s process see Apple support or your device settings.
- Android (Google Play): If you subscribed through the Google Play app, open Google Play → Profile → Payments & subscriptions → Subscriptions and cancel there. Aquasana does not provide an explicit Android cancel flow on its site.
- One-time orders or subscriptions without a visible self-serve option: Customers report some orders require contacting customer service. If calling, document the call (date, time, name of agent). If returning items or sending cancellation/return notices, include the Return Authorization Code (RAC) if provided and send by registered mail to create proof of delivery (see Address section below).
What happens when you cancel
Cancelling an auto-ship subscription stops future shipments and recurring charges; you will keep access to products already delivered. If you cancel a digital or in-app subscription through Apple or Google, those platforms manage access and refunds according to their own policies. Aquasana may retain order records and contact information for service and warranty purposes. Cancellations do not automatically remove any account data unless you request account closure from Aquasana customer service.
Will I get a refund?
Aquasana publishes a 90-day "Pure Satisfaction" guarantee: you may return products within 90 calendar days from the order date (not delivery date) for a full refund of the product price, excluding original shipping, provided you obtain a prior Return Authorization Code (RAC). Customers are responsible for return shipping and insurance; Aquasana processes refunds within 15 business days of receiving the return. If a shipment is refused or undeliverable, Aquasana’s policy states the customer receives a full refund less inbound shipping; if refused at delivery a 25% restocking fee may apply in addition to inbound shipping deductions. For app-store subscriptions, refunds are governed by Apple or Google Play policies, not Aquasana’s site. See Aquasana’s refunds page at Aquasana: Refunds & Returns.
Aquasana plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 3-Stage Under-Counter Water Filtration System (Brushed Nickel) | C$184.97 | One-time purchase | 3-stage under-counter system, NSF certified, includes faucet, lasts ~6 months (2271 L) |
| 3-Stage Under-Counter Water Filtration System (Chrome) | C$197.97 | One-time purchase | 3-stage under-counter system, NSF certified, includes faucet, lasts ~6 months (2271 L) |
| Premium Countertop Water Filter System (White) | Price not listed | One-time purchase | Countertop system attaches to tap, NSF certified, twist-and-lock cartridges, lasts ~6 months |
| Powered Filtration System (pitcher/countertop combo) | C$199.99 | One-time purchase | Portable dispenser with pitcher and countertop dock, NSF tested, 320 gallons / 6 months |
| Countertop Faucet-Mount AQ-14000 | C$124.99 | One-time purchase | Dual-cartridge faucet-mounted filter, up to 30 gal/hour, lasts ~6 months (500 gal) |
| Replacement Filters for AQ-14000 | C$48.00 | Every 6 months | Replacement dual cartridges, lasts 500 gal (~6 months) |
Your consumer rights in Canada
Aquasana’s publicly stated policy for returns is a 90-day guarantee rather than a 14-day cooling-off period. Canadian consumers should note the company does not advertise a separate statutory 14-day cancellation right on its returns page; Aquasana’s 90-day "Pure Satisfaction" guarantee is the operative policy published for returns. Additional fees - duties, inbound shipping, and restocking charges - may apply to Canadian orders or refused shipments. For purchases made through app stores, Apple or Google terms may give different rights regarding refunds and cancellations.
Customer experiences
Reviewers are mixed. Some Canadian customers report trouble-free service and timely refills or prompt, competent resolution of installation issues. Other customers report difficulties cancelling subscriptions - calling multiple times, being disconnected, or not receiving email confirmation - and unexpected fees such as duties and restocking charges on returns. There are also reports of product issues (leaks or delays) and challenges obtaining replacement parts or satisfactory customer service responses. Sources reporting these experiences include consumer review sites and aggregated complaint listings; see public reviews on Trustpilot Canada and complaint summaries such as what2review.
Documentation checklist
- Order number, order date, and email used for the purchase
- Account login screenshot (if cancelling via web) or subscription record from Apple/Google
- Return Authorization Code (RAC) if issued by Aquasana
- Proof of cancellation or return: confirmation emails, call notes (date, time, agent), and registered mail tracking/receipt
- Photos of product condition if returning for refund (unopened or reason for return)
Common mistakes
Common mistakes include assuming a 14-day statutory right applies when Aquasana’s published policy is a 90-day guarantee, trying to cancel an in-app subscription through Aquasana instead of Apple/Google, and failing to obtain or preserve a Return Authorization Code (RAC) before shipping returns. Other frequent errors are relying solely on phone calls without documenting the interaction or failing to send returns via a trackable method - both make it harder to prove you requested cancellation or returned goods if a dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Water for Life® subscription) | Can cancel anytime; refunds follow Aquasana 90-day policy for returns (product refunds exclude original shipping) | Low - Medium (self-serve often available; some customers report issues) |
| App Store (iOS) | Refunds managed by Apple (Aquasana does not control Apple refunds) | Medium (use Apple Subscriptions in device settings) |
| Google Play (Android) | Refunds managed by Google Play (Aquasana does not control Google refunds) | Medium (use Google Play Subscriptions) |
| Phone / Customer Service | Refunds follow Aquasana policy if return is approved; some customers report inconsistent outcomes | High (frequent reports of calls being dropped or no confirmation) |
| Registered mail (formal written cancellation/return with RAC) | Refunds handled per Aquasana returns policy once return is received and inspected (refund within ~15 business days) | Medium (provides proof of delivery, recommended when other channels fail) |
After cancelling
After you cancel, keep all confirmation emails, screenshots of subscription status, and any registered-mail receipts. If you returned a product, retain the tracking number and insurance receipt; Aquasana states refunds are processed within 15 business days of receiving returns. For app-store subscriptions, check Apple or Google support pages for refund requests and timelines. Useful links: Aquasana refunds and returns page at https://www.aquasana.com/refunds-and-returns.html and Water for Life® info at https://www.aquasana.com/find-the-water-for-life-option-thats-right-for-you/. If you continue to have unresolved cancellation problems, escalate with written registered mail including order details and RAC (if any) and keep copies of all correspondence.
Address
Send authorized returns or formal written notices (including your RAC and order details) by registered mail to:
AQUASANA INC., ATTN: RETURNS DEPARTMENT
6310 MIDWAY RD
HALTOM CITY, TX 76117-5344
USA