Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Arcadia Power
555 11th St NW
20004 Washington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Arcadia Power service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Arcadia Power: Easy Method
What is Arcadia Power
Arcadia Power is a U.S.-based energy services company that connects customers to renewable energy and community solar programs, aggregates renewable attributes, and provides bill-tracking and savings tools. It operates as a subscription service for access to wind/renewable electricity credits and to enroll customers in community solar projects; its public materials and pricing are primarily presented in U.S. dollars.
How to cancel Arcadia Power
- Email: Send a cancellation request from the account email address on file to support@arcadia.com. Arcadia’s public guidance requires the request come from the account email.
- Phone: Call Arcadia customer support at (866) 526-0083 (Mon - Fri, 9am - 5pm EST). Be prepared to confirm account details.
- Request confirmation: Ask explicitly for a written confirmation of cancellation and a final billing date. For community solar enrollments, request the expected de-enrollment timeline and who will contact your utility.
- Keep records: Save sent emails, replies, call times, names of representatives, and screenshots of billing. If you enrolled via door‑to‑door sale, keep a copy of the contract and any sales materials.
- Note on postal methods: Arcadia does not publish a cancellation postal address and does not list registered mail as a supported cancellation method; use the email or phone options above.
What happens when you cancel
After you request cancellation, Arcadia continues normal billing and service processing through the cancellation period rather than immediately stopping charges in many cases. For standard subscription plans this typically means billing continues until the account is closed and final billing is issued. For Community Solar enrollments, removal from the solar project is handled through the solar developer and your utility and commonly takes several billing cycles - typically about three to six months (roughly 90 - 180 days) to be fully processed. Your access to Arcadia account tools and historical usage data generally remains available until account closure; confirm data retention or export options when you cancel.
Will I get a refund?
Arcadia’s public cancellation information does not state an explicit consumer right to a refund or a money-back guarantee. The stated approach is that billing continues through the cancellation period; there is no clear mention of a 14‑day withdrawal right or automatic refunds. Exceptions or pro-rated refunds are not described publicly - if you believe you were billed in error or experienced charges after confirmed cancellation, request a written review and refund from support and retain documentation to escalate to consumer protection authorities if needed.
Arcadia Power plans and pricing
| Plan | Price (publicly listed) | Notes |
|---|---|---|
| Regular (50% wind) | US$5/month | 50% wind allocation; pricing shown in USD; no Canadian CAD pricing published |
| Premium (100% renewable) | ~US$0.015/kWh (roughly US$10 - 15/month) | 100% renewable option; price expressed as per‑kWh USD; no CAD pricing available |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, consumers often have statutory cancellation or "cooling‑off" rights - commonly a 10‑day cancellation right for door‑to‑door sales in many provinces - and general rights to fair disclosure and accurate billing. Arcadia’s public materials do not reference these statutory Canadian rights or a refund policy, and reported long delays in cancellation or continued billing could conflict with provincial consumer protection requirements. If you purchased via door‑to‑door sales, check your province’s cooling‑off rules immediately and preserve a copy of the contract and any communication. If you cannot resolve billing or cancellation issues with Arcadia, contact your provincial consumer protection office and provide documentation.
Customer experiences
Customer reports are mixed. Some users report small but tangible savings and clear service experiences, including statements like “I saved a few pennies on each ConEd bill” or “Arcadia is amazing and clear.” However, many reviews and third‑party complaint reports describe problems such as confusing billing, unexpected or repeated charges, and difficulty completing cancellations. Several customers report continued billing for 90 days up to six months after a cancellation request, and some allege failures to deliver promised solar credits or misleading sales practices. These patterns suggest the importance of careful documentation and close monitoring of your bills if you enroll.
Documentation checklist
- Account email address and account number (as shown in Arcadia account)
- Copies/screenshots of recent Arcadia charges and billing statements
- Emails sent to and received from support@arcadia.com
- Dates/times of phone calls, names of representatives, and call reference numbers
- Contract copies and sales materials (especially for door‑to‑door enrollments) and proof of identity/authorization
- Community Solar enrollment details (project name, developer, enrollment date) if applicable
Common mistakes
Customers commonly assume cancellation is immediate and do not check subsequent bills closely; for Arcadia this can mean unexpected charges continue during processing. Another frequent mistake is communicating cancellation from an email address not on file - Arcadia’s public guidance requires the request come from the account email, so using a different address can delay processing. People also sometimes forget to request written confirmation of cancellation or fail to document phone conversations, which weakens their position if billing disputes arise. If you enrolled in community solar, expecting instant de‑enrollment is a mistake - these removals typically take multiple billing cycles and require action from the utility and developer.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email: support@arcadia.com | No explicit refund policy; billing commonly continues through cancellation period | Low (recommended primary method; must use account email) |
| Phone: (866) 526-0083 | No explicit refund; request written confirmation and final billing date | Low to Medium (business hours only; get representative name and confirmation) |
| Community Solar de‑enrollment | Refunds/credits unclear; solar credit cessation may lag and utility adjustments vary | High (requires utility and developer action; typically 90 - 180 days or ~3 - 6 months) |
After cancelling
After you submit cancellation, monitor your utility and Arcadia bills for the next several months to confirm charges stop and solar credits (if any) are adjusted. Keep all documentation and follow up with Arcadia if you do not receive written confirmation within a few business days. If you enrolled in community solar, also contact your utility to confirm de‑enrollment timelines and to ensure future bills reflect the change. For support resources see Arcadia’s help site at Arcadia Support and the community solar overview at Arcadia Community Solar. If disputes cannot be resolved directly, consider contacting your provincial consumer protection office or a consumer complaint platform and provide the documentation checklist above.
Address
Arcadia Power (publicly listed corporate address): 555 11th St NW, Washington, DC 20004, United States