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Aroma360

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Canada

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Termination letter drafted by a specialized lawyer
Sender
Cancel Aroma360 Subscription | Postclic
Aroma360
2058 NW Miami Court
33127-4920 Miami United States
customerservice@aroma360.com
Cancellation of Aroma360 contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Aroma360 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Aroma360
2058 NW Miami Court
33127-4920 Miami , United States
customerservice@aroma360.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Aroma360. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Aroma360: Easy Method

What is Aroma360

Overview

Aroma360 is a company that sells commercial and consumer scent diffusers, fragrance oils, and subscription-based oil delivery services. In Canada its offerings include diffusers sold alone or with recurring oil shipments and promotional pricing tied to subscription commitments; policies and customer-service channels span both a Canadian site (myaroma360.ca) and an international site (aroma360.com).

How to cancel Aroma360

  • Log into your Aroma360 account at the Canadian site and attempt cancellation from the subscription management area; note that monthly and quarterly plans auto-renew and can be cancelled through the account subject to minimum-term rules.
  • If you cannot cancel online, contact Aroma360 Customer Service and provide your account number, order number, email, and clear statement that you are requesting cancellation; keep records of date/time and representative names.
  • Because some customers report difficulty by phone or chat, send a written cancellation request by registered mail (recommended) addressed to Aroma360, LLC - Attn: Customer Service Cancellation Dept, 2058 NW Miami Court, Miami, FL 33127-4920, United States, and mark the letter clearly “Cancellation Request.” Retain proof of postage and delivery.
  • Be explicit about which subscription or promotion you are cancelling (e.g., Oil Subscription, Scent Accents, promotional diffuser offer) and confirm any repayment, early-termination, or return steps required under the subscription policy.

What happens when you cancel

Cancelling stops future automatic renewals; access to subscription shipments continues only through any pre-paid period. Aroma360’s Canadian policy enforces minimum subscription terms or early-termination charges for certain promotions, and cancellation may trigger a requirement to repay promotional discounts or to return items. Account information and records may be retained by the company in accordance with its policies and applicable law. If returns are required, you will usually be responsible for return shipping unless the company specifies otherwise.

Will I get a refund?

On the Canadian site, you are eligible for a full refund if you cancel before delivery. If you cancel after delivery but before meeting a stated minimum term, Aroma360’s Canadian policy requires repayment of any promotional discount and typically requires you to cover return shipping before the cancellation is processed. For diffuser promotions with a three-month minimum, an early termination fee (for example, C$99) may apply. Promotional Mini Pro offers may require payment of a promotional difference (e.g., C$50 if cancelled within 30 days) or purchase of remaining committed oils if cancelling after 30 days. International (aroma360.com) refund terms differ: unused, unopened diffusers may be returned within 30 days but may incur a 20% restocking fee and are subject to return-shipping costs; used diffusers are generally non-refundable. Certain fees - start-up, installation, service, installment and finance fees - and mystery items are final sale or non-refundable.

Aroma360 plans and pricing

Plan Price Period Features
Mini Pro Scent Diffuser (one-time) C$142.00 One-time Standalone diffuser up to 600 sq/ft
Mini Pro with Quarterly Oils C$208.49 One-time (includes oils quarterly) Diffuser plus quarterly oil deliveries
Starter Kit C$158.11 One-time Diffuser plus fragrance oil
DaVinci360 Diffuser C$839.00 One-time Cold‑air diffuser up to 1,200 sq/ft
VanGogh360 Diffuser C$1,175.00 One-time Programmable diffuser up to 1,800 sq/ft
Museum360 Diffuser C$1,510.00 One-time HVAC integrated diffuser up to 3,000 sq/ft
Museum360 XL Diffuser C$1,678.00 One-time HVAC integrated diffuser up to 6,000 sq/ft

Subscription marketing may advertise offers “as low as C$109/month”; specific inclusions for that price were not specified in the available sources.

Your consumer rights in Canada

Canadian consumers have statutory protections that can include cancellation and refund rights, but companies may set minimum subscription periods and early-termination provisions that are enforceable where permitted by law. Aroma360’s Canadian subscription policy allows refunds before delivery but requires repayment of promotional discounts and return shipping if cancelled after delivery but before the minimum-term. Provincial consumer-protection statutes may provide additional remedies for misleading practices, false representations, or unfair contract terms; if you believe terms are contrary to provincial law you can contact your provincial consumer-protection office or seek legal advice. Keep in mind that remedies and timelines vary by province.

Customer experiences

Online reviews are mixed. Some reviewers praised polite representatives even when billing problems remained unresolved. However, many Canadian Trustpilot and Sitejabber complaints report difficulty cancelling subscriptions, unresponsive customer service, defective or leaking diffusers, surprise charges, and concerns about auto-enrolment or misleading promotional terms. Several reviewers describe aggressive upselling and frustration with enforcement of minimum-term charges or repayment of promotional discounts.

Documentation checklist

  • Order number, account email, and subscription name/ID.
  • Copies/screenshots of confirmation emails, promotional terms, and subscription-policy pages.
  • Photographs of any defective product and shipment packaging.
  • Records of phone calls, chats, or emails (dates, times, representative names).
  • Proof of registered-mail cancellation (receipt and delivery tracking) if you send a physical letter.

Common mistakes

Common errors include cancelling without checking for a stated minimum term (for example, three-month minimums for promotional diffusers), failing to return items when required, relying solely on a phone call without written confirmation, and missing required repayments of promotional discounts. Another frequent mistake is not retaining proof of cancellation or proof of return shipment; without records it is harder to dispute continued charges. Also verify whether a promotional price required a commitment - cancelling early without understanding those conditions can trigger fees.

Comparative recap

Method Refund Difficulty
Cancel before delivery (Canadian site) Full refund generally available Low
Cancel after delivery but before minimum term (Canadian site) Refunded only after repayment of promotional discount and return shipping; may be denied until conditions met High
Cancel after meeting minimum term No repayment required; standard cancellation - future charges stop Medium
Cancel promotional diffuser within three-month commitment May incur early-termination fee (e.g., C$99) or promotional price differences High
Return unopened diffuser (international policy) Allowed within 30 days with 20% restocking fee and return shipping at customer expense Medium

After cancelling

After you submit cancellation, keep all confirmation messages, tracking numbers, and records. If charges continue after a confirmed cancellation, contact your payment provider or credit-card issuer to dispute unauthorized charges and provide the documentation you collected. For policy details consult Aroma360 Canada’s subscription policy at myaroma360.ca Subscription Policy and the international refund policy at aroma360.com Refund Policy. If you believe a practice is unfair or misleading in your province, contact your provincial consumer-protection office for guidance.

Address

Send written cancellation requests to:

Aroma360, LLC - Attn: Customer Service Cancellation Dept
2058 NW Miami Court
Miami, FL 33127-4920
United States

It is recommended to send cancellation by registered mail and to mark the correspondence clearly as a cancellation request; retain proof of posting and delivery.

FAQ

To cancel your Aroma360 subscription, log into your account on the Canadian site and navigate to the subscription management area. If you encounter issues, you can send a written cancellation request via registered mail to Aroma360, LLC - Attn: Customer Service Cancellation Dept, 2058 NW Miami Court, Miami, FL 33127-4920, United States.

If you cancel your Aroma360 subscription after delivery but before meeting the minimum term, you may need to repay any promotional discounts and cover return shipping costs. It's advisable to check your specific contract for details.

Yes, if you cancel your Aroma360 subscription before delivery, you are generally eligible for a full refund. Make sure to follow the cancellation process outlined in your account.

Yes, if you cancel a promotional diffuser within a three-month commitment, you may incur an early termination fee, such as C$99. Always verify your contract for specific terms.

To ensure your cancellation request is processed correctly, provide clear details about which subscription you are canceling and keep proof of your cancellation request, whether sent via email or registered mail.