Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cinemark Movie Club service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Cinemark Movie Club: Easy Method
What is Cinemark Movie Club
Overview
Cinemark Movie Club is a paid subscription that offers members recurring benefits such as ticket credits and discounts on concessions and online purchases. It is managed through a Cinemark account and billed on a recurring cycle; details and account controls are available on Cinemark’s Canadian site.
How to cancel Cinemark Movie Club
- Online: Sign into your Cinemark account, go to the Movie‑Rewards section → Manage Your Membership → Cancel Membership. Benefits remain until the end of the current billing cycle. For details see the Movie Club billing FAQ: Movie Club billing FAQ.
- Phone: Call 1‑800‑CINEMARK to request cancellation by customer service.
- Registered mail (optional for proof): Send a signed cancellation letter by registered mail (raccomandata A/R) to the company address (see Address section). Keep delivery confirmation as proof.
What happens when you cancel
When you cancel, your membership stops future renewals but your member benefits remain active until the end of the current billing cycle. Cinemark does not advertise prorated refunds for unused portion of a paid period; cancelling prevents future charges only. Unused Movie Club credits remain valid for six (6) months after cancellation and can be used even after the membership ends.
Cinemark’s public pages do not provide extensive details about account data retention; your Cinemark account and purchase history are typically still accessible through your account, but specific data policies are governed by Cinemark’s privacy and account policies available on their site.
Will I get a refund?
Cinemark’s Canada information indicates that cancelling Movie Club does not produce a prorated refund for the current billing period - benefits remain until period end but the charge for that period is not automatically refunded. Ticket purchases follow a separate refund policy: tickets bought at cinemark.com or in the Cinemark app are refundable only before the showtime; service/online fees are not refunded to the original payment method but are returned as Cinemark Cash. If a show is cancelled by the theatre, you are entitled to a full refund including any service charges. Refund processing timelines noted by Cinemark indicate refunds can take about 5 - 7 business days to appear in a bank account.
Neither the Cinemark Canada pages nor the listed pages explicitly state a 14‑day statutory cancellation right for digital subscriptions or app‑store purchases; platform (App Store/Google Play) rights may apply separately and are not clarified on Cinemark’s site.
Cinemark Movie Club plans and pricing
| Plan | Price (CAD) |
|---|---|
| Cinemark Movie Club membership | Varies |
Your consumer rights in Canada
Cinemark’s publicly posted policies for Canada do not explicitly reference Canadian statutory consumer protections (for example, a 14‑day cancellation right for certain digital purchases) and do not promise refunds for the remainder of a billing period after you cancel. Ticket refunds are governed by the before‑showtime rule and by exceptions such as theatre cancellations. If you purchased or subscribed through a platform (Apple App Store or Google Play), platform‑specific refund and subscription controls may apply, and you should review Apple/Google policies in addition to Cinemark’s instructions because Cinemark’s site does not clarify platform handling.
Customer experiences
Customer reports are mixed. Positive feedback highlights attentive in‑theatre staff and an app experience that some users find clean and easy for booking. Negative reviews on public sites such as Trustpilot and Reddit often cite app crashes, login failures, failed or delayed orders, membership benefits not applying correctly, and problems with checkout or credit displays. Many customers recommend using the website rather than the app when issues occur.
Documentation checklist
- Account email/username and last four digits of payment card (for verification)
- Membership confirmation or subscription invoice showing billing date
- Record of unused Movie Club credits (screenshots or membership page)
- Receipts or order numbers for any tickets you want refunded
- Proof of cancellation request (confirmation email, call log, or registered‑mail delivery receipt)
Common mistakes
Common mistakes include waiting until after a renewal posts (so the charge cannot be stopped), assuming cancelling will trigger a prorated refund, expecting online fees to be returned to the original payment method (they are issued as Cinemark Cash), and contacting the wrong party for app‑store subscriptions. Other frequent errors are not keeping copies of cancellation confirmations or proof of postage when sending mailed notices and relying on the mobile app when it is experiencing display or login issues - screenshots and emailed confirmations are helpful to preserve evidence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account (Movie‑Rewards → Manage Your Membership → Cancel Membership) | No prorated refund for the billing period; membership remains active until period end | Easy |
| Phone (1‑800‑CINEMARK) | Same refund position as online; customer service can confirm cancellation and timing | Moderate (depends on wait times) |
| App Store / Google Play subscription handling | Cinemark site is unclear; platform may control subscription refunds - check Apple/Google | Variable / Higher |
| Registered mail to company address (proof of notice) | No automatic monetary refund for current period; provides legal proof of cancellation date | Low - Moderate (requires mailing and tracking) |
After cancelling
After you cancel, retain your cancellation confirmation and monitor your next billing date to ensure no further charges occur. Keep screenshots of your membership page showing cancellation and any unused credit balances. For questions about billing or to request ticket refunds (before showtime), use Cinemark’s refund page: Refund request, and consult the Movie Club billing FAQ for membership specifics: Movie Club billing FAQ. If you used Apple or Google for the subscription, check their support pages for platform refund or cancellation options as needed.
Address
Cinemark USA, Inc.
3900 Dallas Parkway, Suite 500
Plano, TX 75093-7871
USA