Cancellation service N°1 in Singapore
Contract number:
To the attention of:
Cancellation Department – Color Play
220 Tagore Lane
787600 Singapore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Color Play service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Color Play: Easy Method
What is Color Play
Overview
Color Play is a Color-branded offering that includes subscription and product options (for example, a monthly "Color Play Club" plan). It may also refer to app-based subscriptions or services connected to Color's products. Depending on what you purchased - physical products, a genetic test, or an app subscription - the cancellation and refund rules differ.
How to cancel Color Play
- Preferred methods: cancel by e‑mail or WhatsApp (these are the fastest). The website does not support online account cancellation; you can also cancel by post‑mail if needed.
- If cancelling a physical product or test order, provide your order number, date of purchase, and reason for cancellation in your message.
- If cancelling an app subscription (e.g., Color By Number), cancel directly through the App Store (Apple) or Google Play at least 24 hours before the renewal date - these subscriptions auto‑renew and cannot be cancelled during an active paid period via Color directly.
- For postal cancellations, send a letter to: 220 Tagore Lane, Singapore 787600. Allow extra processing time for mailed requests.
What happens when you cancel
When you cancel, access depends on the product: physical orders or month-to-month club subscriptions typically stop future shipments or renewals once cancellation is processed; app subscriptions cancelled via Apple/Google stop renewing at the end of the current billing period but remain active until that date. For genetic testing, sequencing must not have started and the lab must not have received your sample for a refund to be possible. Your account data is retained according to Color’s privacy and data-retention policies; cancellation does not automatically delete stored data unless you request account deletion through the provider’s data‑access / privacy process.
Will I get a refund?
Refund eligibility depends on the product and timing. For Color genetic tests, Color’s policy allows refunds up to 30 days after purchase only if the lab has not received your sample; refunds will have a C$ (or original currency) $25 cancellation fee plus shipping and handling deducted. If more than 30 days have passed since purchase or the lab has already received your sample, no refund is issued. For app subscriptions purchased through Apple or Google, refunds are generally handled by Apple or Google under their respective policies and are not guaranteed by Color.
Color Play plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Color Play Club (Monthly) | C$45.00 | Monthly | Monthly exclusive nail strips, C$7 product credit per order, C$13 birthday credit, C$20 loyalty credit after 3 confirmed orders |
Your consumer rights in Canada
Canadian consumer protection is administered provincially and varies by province; generally, consumers have protections for products or digital content that are faulty, not delivered, or not as described. For app subscriptions purchased via the App Store or Google Play, the platform providers’ terms govern cancellations and refund requests. For physical goods and services (including health/genetic tests), provincial laws may allow refunds or remedies if the product was not delivered, if services were not commenced, or if the product is defective - however, contract terms and timing (such as Color’s 30‑day, no‑sample‑received rule) will influence the outcome. If you believe your rights under provincial consumer protection law have been breached, you can contact your provincial consumer protection office for guidance.
Customer experiences
No user reviews specifically for "Color Play" in Canada were found in the verified data. Broader customer feedback for Color services commonly highlights that app subscriptions auto‑renew and must be managed through the App Store/Google Play, and some customers report confusion about refund eligibility when samples have already been sent to a lab. In general, customers appreciate prompt email or messaging responsiveness; mailed cancellations are typically slower.
Documentation checklist
- Order number or subscription confirmation
- Date of purchase and payment method
- Proof of purchase or receipt (screenshot or PDF)
- Sample ID (for genetic tests) or tracking number (if applicable)
- Screenshots of subscription details (auto‑renew date) for app subscriptions
- Clear statement of the action you want (cancel subscription, request refund, stop shipments)
Common mistakes
Many users assume they can cancel an app subscription through the seller’s website; however App Store and Google Play subscriptions must be cancelled through the respective platform. Waiting until after 30 days to request a refund for a genetic test or waiting until the lab has received your sample are common reasons refunds are denied. Another frequent mistake is not providing an order number or proof of purchase when requesting cancellation, which delays processing. If you mail a cancellation to the wrong address or fail to use a tracked method for returns, your cancellation may be processed late or not at all.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email / WhatsApp (preferred) | Possible for physical/test orders within 30 days and if the lab hasn’t received the sample (C$25 fee + shipping deducted); app refunds handled by Apple/Google. | Low (fast response if complete information provided) |
| Post‑mail | Same eligibility as email/WhatsApp but refund processing will be slower and subject to the 30‑day/sample condition. | Medium (slower due to postal transit) |
| App Store / Google Play (for app subscriptions) | Refunds are generally handled by Apple or Google per their policies and are not guaranteed by Color. | Varies (often requires platform support request) |
After cancelling
After you cancel, retain your confirmation (email or message) and any refund reference numbers. If you cancelled an app subscription through Apple or Google, check your platform purchase history to confirm the stop in auto‑renewal. For refunds related to tests, monitor the bank or card statement for the refund minus the stated fees. If you need official policy references, see Color’s cancellation and refund pages and the app subscription guidance below.
Cancellation and refund references:
Color refund policy (fees and 30‑day rule)
App subscription cancellation guidance (Color By Number)
App purchase refund info (Apple/Google)
Address
Postal cancellation address (if you choose to send a letter):
220 Tagore Lane, Singapore 787600