Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Comixology
512 Seventh Avenue, 12th Floor
10018 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Comixology service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Comixology: Easy Method
What is Comixology
ComiXology is a digital comics platform and storefront offering single-issue comics, graphic novels, and a subscription tier called ComiXology Unlimited. It is operated by Iconology Inc. (doing business as ComiXology) and is integrated with Amazon’s account and subscription systems in many regions.
How to cancel Comixology
- ComiXology Unlimited (web): Sign in at ComiXology.com → My Account → Billing → Manage or cancel ComiXology Unlimited. Because Unlimited subscriptions are handled via Amazon, turn auto‑renew OFF in your Amazon subscriptions; the subscription will run until the end of the current billing cycle.
- Free ComiXology account (non‑Unlimited): There is no on‑site “delete account” toggle. To delete or cancel a free account, use the ComiXology “Contact Us” link on the homepage to submit a request to support.
- App Store / Google Play: In‑app purchases are disabled; subscriptions (when present) are not handled inside the app but via Amazon/web. Cancel via the web method above rather than inside the mobile app.
What happens when you cancel
For ComiXology Unlimited, canceling stops automatic renewal; access typically continues until the end of the paid billing period. Purchases you made outright are generally retained in your ComiXology library under normal operation, but some customers report problems accessing store features, wishlists, or archives after account changes - these reports suggest occasional issues with library or storefront functionality following account or platform changes.
Account deletion requests may affect stored personal data; see the consumer rights section below for options and procedures under Canadian privacy law.
Will I get a refund?
ComiXology’s stated policy is that transactions are final and the company does not, as a rule, issue refunds. Refunds are uncommon and handled on a case‑by‑case basis. There are anecdotal reports of individual users receiving partial refunds (for example, one month) in specific situations such as service failures or unreadable purchases, but these appear to be exceptions rather than an established policy.
Comixology plans and pricing
| Plan | Typical price (CAD) |
|---|---|
| ComiXology Unlimited | Varies |
| Single purchases / digital comics | Varies |
| Free ComiXology account (library access) | Varies |
Your consumer rights in Canada
ComiXology is subject to Canadian privacy law (PIPEDA) for personal data held or processed in the course of commercial activity. Under PIPEDA you have rights to request access to personal data held about you and to request correction or deletion in many cases. Independent services such as YourDigitalRights.org can assist with data deletion or access requests; you can also consult the Government of Canada’s PIPEDA guidance for details.
Customer experiences
User reports from Canadian customers are mixed but include a substantial number of complaints: many describe the storefront or purchase features as broken or missing in the mobile app and on amazon.ca, lost wishlists or library items, slow or failed downloads, and difficulty reaching effective support. Others report that Amazon’s takeover introduced awkward multi‑site workflows and poor navigation. Positive or consistently reliable experiences are less frequently reported in public feedback.
Documentation checklist
- Account email and username used for ComiXology
- Order receipts or transaction IDs for subscriptions and purchases (screenshots or emails)
- Billing cycle date(s) and payment method information
- Copies/screenshots of errors, unreadable content, or missing library items
- Any previous support request numbers or correspondence
Common mistakes
Common errors include trying to cancel a subscription inside the ComiXology mobile app (purchases and subscriptions are often managed via the web/Amazon), assuming a cancellation results in immediate loss of access instead of at the end of the billing period, and not saving receipts or support correspondence before requesting cancellation or refunds. Users also sometimes contact the wrong support channel (Amazon vs ComiXology) and get routed between teams; retain clear records and note whether the subscription is listed in your Amazon account.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (ComiXology Unlimited via Amazon subscriptions) | Generally no; possible case‑by‑case | Low - toggle off in Amazon subscriptions, but Amazon/ComiXology linkage can be confusing |
| Free ComiXology account deletion (contact support) | N/A - no subscription; refunds not applicable | Medium - requires contacting ComiXology support and may lack an on‑site toggle |
| App Store / Google Play (in app) | Generally no - subscriptions handled via Amazon/web | Medium - purchasing disabled in‑app; cancellation must be done on the web/Amazon |
After cancelling
After you cancel, keep copies of confirmation screens, emails, and any subscription status changes in your Amazon account. If you have issues accessing purchased content, gather screenshots and open a support request via ComiXology’s Contact Us page. For subscription management see Amazon’s subscription management page at Amazon Subscriptions. If you want to request deletion or access to personal data under Canadian law, consider filing a PIPEDA request or using a service like YourDigitalRights.org.
Address
Iconology Inc., d/b/a ComiXology
512 Seventh Avenue, 12th Floor
New York, New York 10018
United States
Recommendation: send any written cancellation or formal requests via registered mail (raccomandata A/R) so you have proof of delivery.