Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Compassion International
Compassion Canada PO BOX 5591 STN B
N6A 5G8 London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Compassion International service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Compassion International: Easy Method
What is Compassion International
Compassion International is an international Christian child-development organization that connects donors with sponsored children to support education, health, nutrition and spiritual development through local church-based programs. The organization operates globally and has country-specific offices, including Compassion Canada, which handles Canadian donors, trips and related programs.
How to cancel Compassion International
- Via web: Sign in to your Compassion.com account, go to "Billing details" and cancel the recurring donation or sponsorship. Allow at least 3 working days before your next Billing Date to avoid an additional charge.
- By phone: Call Compassion International support for donors at 1-800-336-7676 and request cancellation of recurring donations.
- App subscriptions: If you subscribed through the Apple App Store or Google Play, cancel the subscription through your App Store / Google Play subscription settings - these cannot be cancelled from Compassion’s website.
- Trips (Compassion Canada): If cancelling an exposure trip booked through Compassion Canada, follow the trip cancellation policy (see section on refunds and trips) and contact the Compassion Canada trips team for specific instructions.
What happens when you cancel
When you cancel a recurring donation or sponsorship, new scheduled payments will stop after the cancellation takes effect. Your sponsored child’s participation in program services may be handled according to Compassion’s child-care procedures (the child may be reassigned to other support programs or sponsors depending on program rules). Your account data - contact details, donation history and sponsorship information - will typically be retained in Compassion’s systems per their data retention and privacy practices to allow recordkeeping and any future reactivation.
Will I get a refund?
Donations are generally not refundable. Compassion International’s stated policy is that donations normally become the property of the charity and refunds are not provided except in limited situations such as an administrative error or duplicate payment. If you believe an error or unauthorized charge occurred, contact Compassion support promptly and keep documentation (transaction IDs, statements).
If you subscribed through the Apple App Store or Google Play, refunds must be requested through the store’s refund processes (for example, Apple’s "Report a Problem" system); outcomes depend on the store’s criteria and are handled by Apple or Google, not Compassion. For Compassion Canada exposure trips, deposits are non‑refundable; cancellation fees apply (50% penalty for cancellations 59 - 31 days before the trip and 100% penalty within 30 days of departure).
Compassion International plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Child Sponsorship | CA$49.00 | Monthly | Education, healthcare, discipleship, school supplies, nutrition and hygiene support |
Your consumer rights in Canada
Under Canadian law, charitable donations generally become the property of the charity once accepted and refunds are typically not required except in limited circumstances, such as administrative error or duplicate payment. If you believe a charge was unauthorized or fraudulent, you may also raise the issue with your bank or credit card issuer as some financial institutions offer chargeback or dispute options. For subscription purchases processed through third-party app stores, refer to Apple or Google’s refund policies and processes.
Customer experiences
User experiences vary. Some donors report a quick and straightforward cancellation process when using their Compassion.com account or calling donor support. Other reviews and complaints note challenges such as delays in communication, difficulty getting confirmations, concerns about transparency or perceived lack of responsiveness, and frustration when refunds were sought for past donations. Trip cancellations in particular carry explicit non-refundable or partial-refund penalties, which some travellers have cited as a source of dispute.
Documentation checklist
- Compassion account email/username and password (or phone number used for the account)
- Donor ID and/or sponsored child ID (if applicable)
- Last donation date(s), amounts and transaction IDs or bank/credit card statement entries
- Confirmation screenshots or copies of any cancellation or correspondence (email confirmations, chat transcripts)
- Trip booking reference and deposit receipts (for Compassion Canada trips)
- If mailing a cancellation, a printed letter including your full name, contact info, donor ID and signature; consider sending by registered mail to the PO Box address and keep tracking/receipt
Common mistakes
Donors sometimes assume cancelling on Compassion’s site will stop an app-store-managed subscription; failing to cancel in the App Store/Google Play can lead to unexpected charges. Waiting until very near or after a billing date can result in an extra monthly charge. Other common issues include not saving a cancellation confirmation, cancelling the wrong account or email, and expecting refunds for standard donations when the charity’s policy and Canadian practice do not provide them. For trips, not reading the specific trip cancellation penalties can lead to significant unexpected costs.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Compassion.com account) | Generally not refundable; exceptions for error/duplicate payment | Low (if you can access your account; allow 3 working days) |
| Phone (1-800-336-7676) | Generally not refundable; agent can confirm cancellation | Moderate (dependent on hold times and verification) |
| App Store / Google Play | Refunds via Apple/Google only (store policies apply) | Moderate (subject to store review and timelines) |
| Compassion Canada - Trips | Deposit non-refundable; 50% penalty 59 - 31 days; 100% within 30 days | High (strict cancellation penalties) |
After cancelling
Save or screenshot any cancellation confirmation and note the date you cancelled. Monitor your bank or card statement for any unexpected post‑cancellation charges and contact Compassion support promptly if one appears. If your subscription was through Apple or Google, follow the store’s refund process if you believe you are owed a refund.
Helpful links (use the appropriate page for your situation): Compassion International donor support and account pages, Compassion Canada trip information and support, Apple Report a Problem and Google Play subscription help. For official support pages, search for Compassion Canada or Compassion International donor support or visit Compassion’s main site and the App Store / Google Play support pages directly.
Address
For postal correspondence or to send a signed cancellation letter by registered mail, use:
Compassion Canada PO BOX 5591 STN B London ON N6A 5G8 Canada