Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Deck Of Scarlet
1600 Perrineville Rd., Ste. 2‑395
08831 Monroe Township
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Deck Of Scarlet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Deck Of Scarlet: Easy Method
What is Deck Of Scarlet
Deck Of Scarlet (also marketed as Scarlet Envelope for the tabletop subscription and Deck of Scarlet for beauty boxes) is a subscription service that ships mystery envelopes or themed products on a recurring schedule. Offerings include a monthly or bi‑monthly subscription product line and one‑time purchase bundles and boxed series. Subscription management, returns and customer support are handled by the company via account dashboards and email.
How to cancel Deck Of Scarlet
- If you subscribed on Deck of Scarlet’s website: log into your account dashboard (My Subscriptions / My Account), find the active subscription and choose Cancel. Cancellation is effective immediately; you should receive confirmation by email and will typically retain access through the current billing cycle.
- If you subscribed through a promotional partner or affiliate: you must cancel through that third party - Deck of Scarlet may not be able to cancel on your behalf. Check the confirmation email from the partner for cancellation instructions.
- To cancel by email: send a cancellation request to support@deckofscarlet.com and include your account email, order number and any relevant details. Allow up to seven business days for processing.
- If you prefer a paper trail, send a signed cancellation letter by registered mail (see address at the end). Registered delivery provides proof of receipt; keep tracking and proof of posting.
- Important timing: cancel at least 24 - 48 hours before the next billing date to avoid being charged for the following cycle. You may also be able to pause or skip a shipment through your account before the processing date.
What happens when you cancel
Cancelling a website subscription is generally effective immediately and you should receive an email confirmation; your access typically continues until the end of the already‑paid billing cycle. Deck Of Scarlet retains order and account data for customer service and processing of returns or refunds in accordance with its policies and legal obligations. If cancellation requests are submitted through a third party, processing and account status will depend on that partner’s procedures and timelines.
Will I get a refund?
Refunds depend on the product type and timing. Physical products purchased on the website may be returned within 30 days by emailing support@deckofscarlet.com to obtain a return label and return address; shipping fees are typically non‑refundable. Returns where more than half of the product has been used are not accepted. Once a subscription cycle has been billed and processed for shipping the subscription is generally non‑refundable; refunds for subscription charges are considered mainly for billing errors or other order issues at support’s discretion. Refund processing timelines: allow 3 - 5 business days for inspection after receipt and an additional 5 - 7 business days for approved refunds to post.
Deck Of Scarlet plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription (Scarlet Envelope) | C$30.00 | Monthly | Mystery envelope mailed every month; shipping extra (approx. C$2 - 4 via Canada Post) |
| Full Series Box (Scarlet Envelope) | C$350.00 | One‑time / Full Series | All 13 games (Game 0 - XII), shipping included, limited edition pin |
| Games I + II Bundle (Scarlet Envelope) | C$65.00 | One‑time | First two games as a bundle at a discounted price |
| Individual Games (Scarlet Envelope) | C$32 - 35 | One‑time per game | Buy single standalone games individually |
| Beauty Palette Subscription (Deck of Scarlet) | US$29.95 every two months + US$7 shipping | Bi‑monthly | Make‑up palette delivered every two months (older US‑based pricing) |
Your consumer rights in Canada
Canadian provincial consumer protection laws generally do not provide an automatic unconditional right to cancel simply because you changed your mind if the merchant’s cancellation and refund policy was clearly disclosed at purchase. However, if the seller fails to deliver goods or services within a reasonable time - commonly interpreted as 30 days when no delivery date is specified - you are typically entitled to cancel and receive a full refund. If a return label is provided because of seller error or a defective product, the seller must cover return shipping; otherwise the consumer may be responsible for return postage. In disputes, Canadian consumers may request a chargeback through their credit card provider (deadlines vary, often about 60 days for some issuers) or pursue remedies in small claims court if the seller has a Canadian presence.
Customer experiences
Reviews are mixed. Some customers praise service quality and reliability, noting good connections and responsive support in positive reports. However, recurring negative themes include slow or unresponsive customer service, billing and administrative issues (invoices received after cancellation requests, billing inconsistencies), and problems with scheduling or fulfilment such as delayed or missed shipments or installations. Because experiences vary, keep documentation of cancellation attempts and confirmations.
Documentation checklist
- Account email and username; order number(s); screenshots of your subscription page or cancellation confirmation; copies of emails or support messages; dates and times of phone calls (if any); tracking number and proof of registered mail posting if you send a letter.
Common mistakes
Common errors include cancelling too close to the next billing date (resulting in an additional charge), cancelling via the wrong channel (for example contacting Deck of Scarlet when the subscription was sold through a partner), and failing to keep confirmation emails or proof of cancellation. Another frequent problem is assuming a refunded shipping fee when the policy clearly states shipping is non‑refundable; read the merchant’s FAQ and confirmation emails before relying on unwritten promises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website dashboard | Cancellation effective immediately; refunds generally not issued once a cycle has shipped unless there is a billing error | Low |
| Email support ( | May process returns and refunds for eligible orders; allow processing time and inspection | Medium |
| Promotional partner / affiliate | Refunds and cancellation handled by the partner; Deck of Scarlet may not be able to act for you | High |
| Registered mail (signed letter) | No special refund right, but provides proof of notice which can help resolve billing disputes | Medium |
After cancelling
After you cancel, keep copies of confirmation emails and any tracking/proof of registered mail. If you need to make a return of physical goods, email support@deckofscarlet.com to request a return label and instructions. If you encounter unresolved billing problems or non‑responsive support, consider contacting your credit card company about a chargeback or, for significant sums, exploring a claim in small claims court. Helpful resources: the company FAQ (Deck of Scarlet FAQs), a third‑party cancellation guide (Unsubby: Cancel Deck of Scarlet), and general dispute guidance (DoNotPay: Cancel Guide).
Address
Deck of Scarlet
1600 Perrineville Rd., Ste. 2‑395
Monroe Township, NJ 08831
United States