Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Defy
5940 S Rainbow Blvd Ste 400 PMB 549514
89118 Las Vegas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Defy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Defy: Easy Method
What is Defy
Overview
Defy is a subscription service offering medical consultations, treatment plans and access to health-related content (often referenced as Defy by Dr. Melissa / Defy Medical). It provides auto-renewing monthly and annual memberships through its website and via in-app purchases on iOS and Android.
How to cancel Defy
- Web (Defy by Dr. Melissa): Log into your account on the Defy website, go to "My Account" or "Dashboard," select "Billing," choose "Change Plan" and then "Cancel Membership." Keep a screenshot or confirmation email of the cancellation. Access continues until the end of your current billing period.
- App Store (iOS): Cancel in iOS: open Settings on your iPhone/iPad → tap your Apple ID → Subscriptions → select the Defy subscription → Cancel. Cancel at least 24 hours before the end of the current billing period to avoid renewal.
- Google Play (Android): Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Defy → Cancel. Follow Google Play prompts to confirm cancellation.
- Registered mail (optional formal notice): If you prefer a written notice, send a registered letter (raccomandata A/R) to the company address and keep the tracking/receipt as proof of delivery.
What happens when you cancel
When you cancel, auto-renewal is turned off and your subscription remains active until the end of the current billing period; you retain access through that date. Defy’s stated policy is that access ends at the conclusion of the paid period and no pro-rated refunds are provided by the developer. Your account and content access may persist as described in Defy’s account/data policies - export any personal data or records you need before you lose access.
Will I get a refund?
Defy’s stated policy is that all sales are final and no refunds are offered for memberships once purchased. For in-app purchases, developers do not control refunds; refund requests must be handled directly through Apple or Google Play. Under Canadian consumer protection law, refunds may be available if a service is defective, misleading, or not as described - exceptions can apply. If you believe the product failed to meet what was promised (for example, a defective service or a materially misleading representation), you can seek recourse through your payment provider, Apple, Google Play or by disputing the charge with your bank.
Defy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | C$49.99 | Monthly | Unlimited access to content (auto-renewing subscription) |
| Yearly Membership | C$499.99 | Annual | Unlimited access to content for one year (auto-renewing subscription) |
Your consumer rights in Canada
Canadian consumer protection permits cancellation of digital subscriptions, but refund rights depend on whether the service is defective or misleading. Some provinces recognize a cooling-off period; however, an "all sales final" clause may limit refunds unless the product is not as described or cannot be used as intended. If you believe Defy did not deliver the service as advertised (for example, persistent delivery or prescription fulfillment failures), you may escalate through your payment provider, Apple/Google, or provincial consumer protection offices.
Customer experiences
Reviews are mixed. Positive feedback highlights knowledgeable, caring clinicians, the convenience of consultations and personalized treatment plans. Critical feedback focuses on delivery problems - especially with temperature-sensitive medication shipments - and occasional difficulties getting replacements or timely customer service resolutions. Consider these patterns when assessing risks tied to medication shipments or prescription fulfillment.
Documentation checklist
- Account email and username
- Subscription start date and plan (monthly or annual)
- Order number or transaction ID (receipt)
- Cancellation confirmation screenshot or email
- Screenshots of subscription status in your Defy account / Apple ID / Google Play
- Delivery tracking, photos, and pharmacy correspondence if there are medication delivery issues
- Registered letter receipt/tracking (if mailed)
- Bank/credit card or Apple/Google payment receipts
Common mistakes
Common mistakes include assuming deleting the app cancels the subscription (it does not), failing to cancel via the correct platform (web vs Apple vs Google Play), and missing the 24-hour Apple cancellation cutoff. Users also sometimes rely solely on verbal confirmation; always keep written confirmation and screenshots. Another frequent error is expecting an automatic refund - Defy’s policy is "all sales final," so assume refunds are unlikely unless you pursue them through Apple, Google, payment disputes or consumer protection routes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Defy account) | No (developer policy: all sales final); refunds only via payment provider in exceptional cases | Easy to cancel via dashboard; refund unlikely |
| App Store (iOS) | Refunds handled by Apple only (developer cannot issue refunds) | Medium - cancel via Apple ID; request refunds through Apple Support |
| Google Play (Android) | Refunds handled by Google Play only (developer cannot issue refunds) | Medium - cancel via Google Play; request refunds through Google Support |
| Payment provider / bank dispute | Possible if service is defective or misrepresented; outcome varies | Hard - requires evidence and a formal dispute process |
| Registered letter (formal cancellation notice) | No automatic refund; serves as proof of cancellation notice | Medium - provides documented proof of delivery and intent |
After cancelling
After you cancel, save all confirmation emails and screenshots, monitor your card or Apple/Google account for any unexpected charges, and export any account data you need. If you need a refund, submit a request to Apple or Google Play via their support pages and provide documentation. For service or delivery issues that justify a refund under Canadian law, contact your payment provider or provincial consumer protection office. Useful resources: Apple subscriptions and refunds, Google Play subscriptions and refunds, and the Competition Bureau for consumer guidance.
Helpful links: Apple - Manage subscriptions, Apple - Request a refund, Google Play - Manage subscriptions, Google Play - Request a refund, Competition Bureau (Canada), Defy customer reviews (Trustpilot)
Address
Mailing address for written notices (use raccomandata A/R if sending): 5940 S Rainbow Blvd Ste 400 PMB 549514, Las Vegas, NV 89118, USA.