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I hereby notify you of my decision to terminate the contract relating to the Enerjoy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Enerjoy: Easy Method
What is Enerjoy
Enerjoy is the company behind apps such as JustFit and related fitness/nutrition services. It offers subscriptions sold directly through its website and via app stores (Apple App Store and Google Play). Enerjoy’s published policies cover cancellations and refunds differently depending on where the purchase was made.
How to cancel Enerjoy
- Website subscription: Contact Enerjoy support before the renewal - at least 24 hours prior to the renewal date - and request cancellation. Deleting the app does not cancel a website subscription. See Enerjoy’s money-back policy for details: Enerjoy Money-Back Policy.
- iOS (App Store) subscription: Cancel via Apple subscription settings on your device or through your Apple ID subscriptions page. For refunds, request them from Apple directly (Enerjoy does not issue App Store refunds).
- Android (Google Play) subscription: Cancel in your Google Play account > Subscriptions. For refunds, request them from Google Play (Enerjoy does not issue Google Play refunds).
- Email or postal mail (site-listed methods): Enerjoy accepts cancellation requests by email (preferred for speed) or postal mail to their corporate address. Include your account email, order/receipt, subscription ID or date, and a clear cancellation request. Keep copies of all correspondence.
What happens when you cancel
When a cancellation is accepted, automatic renewals stop for the subscription you cancelled. If you cancel mid-term, access typically continues until the end of the paid billing period (unless Enerjoy’s support confirms otherwise). Deleting the app from your device does not stop billing for subscriptions purchased through Enerjoy’s website. Data associated with your account (profile, progress, settings) may remain according to Enerjoy’s data-retention practices; contact support if you need account deletion or data removal.
Will I get a refund?
Refund eligibility depends on where you bought the subscription. Web purchases are eligible for a full refund if requested within 30 days of the initial purchase and before the end of the subscription term; refunds are processed to the original payment method and typically take about 14 days to appear. Purchases made through the Apple App Store or Google Play must be refunded through Apple or Google respectively - Enerjoy does not directly issue refunds for App Store or Google Play transactions. Enerjoy’s terms also state that payments are non-refundable and non-transferable except where expressly provided, and Enerjoy may refund unprocessed or cancelled orders per its policy: Enerjoy Terms of Use and Money-Back Policy.
Enerjoy plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Subscription (web / app) | Varies | No public Canadian pricing disclosed; availability and pricing differ by store and country. |
Your consumer rights in Canada
Enerjoy’s web policy offers a 30-day refund window for web purchases, but Canadian consumer protection laws also matter. Provinces typically provide a cooling-off or cancellation framework for certain distance and digital sales; a common reference period is 14 days for some digital contracts, though that right can be limited once you access the digital content. Purchases through Apple or Google are governed by the app stores’ refund procedures as well as Canadian laws like the Competition Act (prohibiting false or misleading representations). If you cannot get a refund or proper cancellation, you may dispute the charge through Apple/Google, your payment provider, or escalate to federal/provincial consumer protection agencies and online dispute resolution channels in Canada.
Customer experiences
Customer reviews are mixed. Some users - particularly beginners - praise the app’s short, habit-focused sessions and find it good value. Independent app-review sites have rated some Enerjoy apps as legitimate and generally safe. However, numerous negative reports exist: users on Trustpilot and other review sites report unexpected charges, problems with free-trial promises, difficulty cancelling, and poor customer service. Several threads and reviews warn that refunds and cancellations can be difficult, especially when purchases are made through third-party app stores.
Documentation checklist
- Order confirmation or receipt (email or screenshot)
- Account email or username used with Enerjoy
- Subscription ID or transaction date and amount
- Screenshots of subscription status or charges (bank/credit card)
- Copy of your cancellation request and any replies from Enerjoy
Common mistakes
Common errors include assuming deleting the app cancels a subscription (it does not for website purchases), missing the vendor’s cancellation window (Enerjoy requires contact at least 24 hours before renewal for web subscriptions), and contacting the wrong party for refunds (Apple/Google handle refunds for their stores). Another frequent issue is not keeping proof of purchase and communication, which makes disputes and refund requests harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Enerjoy direct) | Possible - full refund within 30 days for web purchases; processed to original method (~14 days) | Medium - must contact Enerjoy support and meet 24‑hour cancellation window |
| App Store (iOS) | Request from Apple - Enerjoy does not issue App Store refunds | Low for cancelling (use Apple subscriptions); refund depends on Apple’s process (can be difficult) |
| Google Play (Android) | Request from Google Play - Enerjoy does not issue Google Play refunds | Low for cancelling (use Google Play subscriptions); refund handled by Google |
| Email / Postal mail | Cancellation via these methods accepted; refund depends on purchase channel and Enerjoy policy | Email: Low - Medium (preferred). Postal mail: High (slow and less reliable) |
After cancelling
After you cancel, save all confirmation messages and monitor your bank or card statement for unexpected charges. If you paid via the App Store or Google Play and need a refund, use Apple’s or Google’s refund request pages. If Enerjoy does not respond or you believe charges were misleading, consider disputing the charge with your card issuer and filing a complaint with Canadian consumer protection authorities. Useful pages: Enerjoy money-back policy (link), Enerjoy terms (link), Apple refund information (Apple refunds), Google Play refunds (Google Play refunds), and Canada’s online dispute resolution information (Online Dispute Resolution).
Address
Enerjoy
Halamish 15
Caesarea, 3079827
Israel