Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Fanvue
17 King Edwards Road, 2nd Floor College House
HA4 7AE Ruislip
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fanvue service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Fanvue: Easy Method
What is Fanvue
Fanvue is a creator-focused subscription platform that lets creators sell paid subscriptions, posts, and digital content directly to fans. It is used internationally; creators set their own subscription prices (typically in USD), and Fanvue operates the platform, billing, and support functions.
How to cancel Fanvue
Cancellation steps depend on how you subscribed. If you subscribed on Fanvue’s website (the Platform), Fanvue’s terms state you may cancel at any time via the Platform or by contacting support; access continues until the end of the current subscription period. If you subscribed through an app store (Apple App Store or Google Play), Fanvue’s official terms do not explicitly address in‑app cancellations - you will generally need to follow the app store’s subscription cancellation process for future renewals, while Fanvue’s own policy governs access and renewals on their side.
- Web (Platform): Sign in to your Fanvue account and cancel the subscription in your account/subscription settings, or send an email to support@fanvue.com. Your access will continue through the end of the current billing period.
- App Store / Google Play: Open your Apple or Google account subscription settings and cancel the subscription there. Also keep any cancellation confirmation from the store; Fanvue’s service policy will apply to access and future renewals.
What happens when you cancel
When you cancel, you retain access to the paid content until the end of the current subscription period; the subscription will not renew after that date. Fanvue’s terms treat payments as final and do not promise pro‑rata refunds for unused time. Your account and content may remain on the platform according to Fanvue’s data retention and account policies (not detailed here), and attempting to reclaim funds via chargebacks may lead to account blocking or email bans under Fanvue’s stated rules.
Will I get a refund?
Fanvue operates a strict no‑refund policy: payments are final and refunds are only granted at Fanvue’s discretion in rare cases where services were not delivered as described. Attempts to recover funds outside this process (for example chargebacks) can result in account restrictions or bans. A narrow exception exists for some paid courses sold with a “Risk‑Free Guarantee”: if you complete 100% of the course, submit required proof, fail to earn the guaranteed amount (as defined in the course terms) within the stated timeframe, and apply within the course’s window, a refund may be granted and processed (processing may take up to 14 business days). Remember that statutory consumer rights in Canada can provide remedies even where a merchant’s policy says no refunds; those rights may apply depending on your province and the nature of the complaint.
Fanvue plans and pricing
| Plan | Typical Price (USD) | Notes |
|---|---|---|
| Creator-set subscriptions | US$3.99 - US$100 per month | Prices are set by individual creators; typically listed in USD. No official CAD price list identified for 2024 - 2025. |
Your consumer rights in Canada
Canadian consumer protection law may provide cooling‑off or cancellation rights for digital subscriptions in some jurisdictions (for example, Quebec’s Consumer Protection Act). Fanvue’s terms include language that attempts to waive statutory cancellation rights by having users consent to immediate supply of digital content, but such waivers cannot override mandatory provincial or federal consumer protections. Where services are materially different from what was promised, defective, or not delivered, Canadian law generally offers remedies that can conflict with a merchant’s no‑refund policy. Dispute mechanisms such as chargebacks through your payment provider remain possible under Canadian law, though using them may provoke Fanvue’s stated penalties (account blocking, email bans).
Customer experiences
Public reviews are mixed. Many users praise Fanvue support as fast, helpful, friendly and personal, and often describe the platform as user‑friendly and easy to navigate. Conversely, several creators report serious payout issues - long holds, delays, abrupt bans, and disputes over withheld earnings - with allegations that Fanvue sometimes re‑uploads deleted content to justify withholding payouts and that support can be opaque or contradictory in those cases. These complaints are significant for creators relying on timely payouts, while many fans and subscribers report smooth experiences for basic subscription management.
Documentation checklist
- Account email and username
- Subscription details: creator name, plan, start/renewal dates
- Payment receipts or transaction IDs and screenshots of billing statements
- Cancellation confirmation (screenshot or confirmation email)
- Any communication with Fanvue support (emails, chat transcripts)
- For course Risk‑Free Guarantee claims: proof of 100% course completion and any required evidence of earnings
Common mistakes
Common mistakes include assuming an in‑app cancellation will be recorded on the platform (or vice versa), failing to save receipts and confirmation messages after cancelling, expecting an automatic refund despite Fanvue’s no‑refund policy, and immediately initiating a chargeback before contacting Fanvue support or following the course guarantee process. For course guarantees, missing the required evidence or filing window is another frequent reason claims are denied.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Platform) / Email support | Generally no; refunds only at Fanvue’s discretion in rare cases | Low - easy to cancel; refunds unlikely |
| App Store (Apple) / Google Play | Refunds handled by the app store per their policies; Fanvue’s policy applies to service access | Medium - must follow store procedures and timelines |
| Chargeback / Bank dispute | Possible via bank but not guaranteed; carries risk of account blocking or bans | High - may lead to penalties and account action |
| Course Risk‑Free Guarantee | Possible if strict conditions are met (completion, proof, timelines) | Medium - requires full compliance with conditions and documentation |
After cancelling
Save and retain any cancellation confirmation and all payment records. Check your bank or card statement to ensure future renewals do not occur. If you subscribed through an app store, verify cancellation in your Apple or Google account and retain that confirmation as well. If you believe you are entitled to a refund or face an unresolved payout issue, first contact Fanvue support at support@fanvue.com and include the documentation listed above. For refund policy details and help articles, see the Fanvue Help Center at Fanvue Help Center, the refund FAQ at Can I get a refund?, and Fanvue’s Terms & Conditions at Fanvue Terms & Conditions. If local remedies are needed, consider contacting your provincial consumer protection office or your payment provider for dispute guidance.
Address
Shift Holdings Ltd, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, England HA4 7AE, United Kingdom