Cancellation service N°1 in Malta
Contract number:
To the attention of:
Cancellation Department – Fuegofun
Fuegofun
Malta
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fuegofun service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Fuegofun: Simple Process
What is Fuegofun
Fuegofun is a membership-based digital service offering dance-related content and access to products and services through a Monthly Premium Membership and app-based subscriptions. The company operates internationally and publishes Terms and a Help Center that outline membership mechanics, though explicit Canadian pricing and some consumer-rights disclosures are not shown in their public pages.
How to cancel Fuegofun
- If you subscribed directly via Fuegofun (web subscription): you must call Fuegofun’s Customer Support line (the Terms state a 24‑hour accessible line) to cancel a Monthly Premium Membership. Your access typically continues until the end of the current billing period. See Fuegofun’s Terms: fuegofun.com.
- If you subscribed through an app store (Apple App Store or Google Play): cancel the subscription through your App Store or Google Play account settings. Fuegofun’s Help Center does not provide platform-specific steps; follow the standard app-store subscription cancellation process instead: help.findyourfun.com.
What happens when you cancel
When you cancel a direct (web) Fuegofun subscription by contacting Customer Support, the service states your access will continue through the end of the current billing period; automatic renewal will stop. For subscriptions managed by Apple or Google, your access typically remains until the end of the paid period defined by the store. Fuegofun’s publicly available Terms do not detail data-retention timelines here, so your account information, purchase history, and profile may be retained according to their privacy policy and data-retention rules in the Terms.
Will I get a refund?
Fuegofun’s Terms state that payments are non‑refundable and no credits are given for partial‑month membership periods or unused content, except where required by applicable law. The company also notes it may issue refunds at its discretion for technical faults, payment errors, or confirmed fraud. There is no mention in the Terms of a 14‑day cooling‑off or statutory right of withdrawal specific to Canada. If you believe a charge was erroneous or fraudulent, contact Fuegofun Customer Support and keep documentation to support your request.
Fuegofun plans and pricing
| Plan | Price (CAD) | Billing |
|---|---|---|
| Monthly Premium Membership (direct / web) | Varies | Monthly |
| App Store / Google Play subscription | Varies | Monthly (or as set by store) |
Your consumer rights in Canada
Canadian consumer-protection laws can provide statutory cancellation or withdrawal rights for digital subscription services in some provinces and circumstances (often a short window such as 14 days, depending on the province and the nature of the digital supply). Fuegofun’s published Terms do not reference these provincial rights or supply any model withdrawal form or notice for Canadian consumers. That omission could conflict with provincial requirements that require clear disclosure of cancellation or withdrawal rights. If you think provincial consumer law applies, you can contact your provincial consumer-protection office for guidance and consider lodging a complaint if the company’s disclosures are insufficient.
Customer experiences
Reviews are mixed. Many customers praise Fuegofun products for comfort, support, and style, and some commend responsive customer service and timely delivery. However, recurring negative reports mention difficulties with returns and refunds - examples include requests for replacements or refunds that did not result in full credit, confusion over return tracking or policy details, and slow handling of replacements. These patterns suggest it’s important to document communications and keep receipts and tracking numbers when disputing charges or seeking returns.
Documentation checklist
- Account email and username; order or transaction ID; date and amount charged; screenshot or copy of the receipt/confirmation; proof of payment (bank or card statement); method of purchase (direct web vs. App Store/Google Play); correspondence with Fuegofun or store support; any tracking numbers for returned items.
Common mistakes
Customers commonly assume they can cancel from an online account page even when their subscription was created through Fuegofun’s direct billing and the Terms require a call to Customer Support. Other mistakes include cancelling in the app store when the subscription was billed directly (or vice versa), failing to keep receipts or transaction IDs, and expecting automatic refunds despite the Terms’ “non‑refundable” clause. Also, relying solely on informal chat messages without saving confirmations can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct (web) - Call Customer Support | Generally no (non‑refundable per Terms); refunds possible at company discretion or if required by law | Medium to high - must contact support and provide documentation |
| App Store / Google Play | Managed by the store (Apple/Google refund policies apply) | Medium - use store account settings and support channels |
| Email or informal request | Generally no (same Terms apply); slower and less reliable | High - may be slower and require follow-up |
After cancelling
After you cancel, keep confirmations and monitor your bank or card statements for any unexpected charges. If you need to request a refund for an error, prepare the documentation listed above and contact Fuegofun Customer Support promptly. For app‑store subscriptions, follow Apple’s or Google’s refund procedures through their support pages. Useful links: Fuegofun Terms - fuegofun.com/terms.html; Help Center cancellation article - help.findyourfun.com. If you believe local laws apply or disclosures are missing, contact your provincial consumer-protection office for next steps.
Address
Fuegofun, Malta