Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fye Backstage Pass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Fye Backstage Pass: Easy Method
What is Fye Backstage Pass
Fye Backstage Pass is a paid membership program sold by FYE that offers discounts (commonly a 10% purchase discount and birthday offers) and occasional promotional perks. Pricing and terms are listed in US dollars on FYE’s site; memberships may include monthly or annual plans and a short free-trial offer in some cases.
How to cancel Fye Backstage Pass
- If you purchased the membership in-store: return to the same FYE location and request cancellation on the purchase date with the original receipt for a full refund (this same-day, in-store policy is the only explicit refund window FYE lists).
- If you cannot cancel in-store the same day: contact FYE by phone (1-877-351-2131; for Spanish 1-866-766-0251), by email at service@fyevip.com, or by mail to the Backstage Pass address (see Address section). Send written cancellation by certified mail (raccomandata A/R) if you want proof of delivery.
- If cancelling online, be aware some customers report you must first activate the account and use the member number emailed to you to cancel through the account portal; otherwise use phone/email/mail methods above.
What happens when you cancel
Cancellation should stop future renewals, but FYE’s published policy only guarantees a same-day in-store refund; otherwise fees are typically non-refundable. In practice, some members report access ending immediately while others report access continuing until the end of the paid period - FYE does not clearly promise one universal outcome. Keep copies of your cancellation confirmation, any member number, and correspondence; customers have reported continued billing despite requests to cancel, so retain proof if you need to dispute charges.
Will I get a refund?
FYE’s stated policy provides a full refund only for same-day in-store cancellations with a receipt. Outside that narrow window, membership fees are generally non‑refundable unless FYE agrees to a refund on a case-by-case basis. Online free-trial conversions and signups that later prove to be misleading are rarely refunded unless the company expressly grants one. If you believe you were misled (for example told a membership was “free” when it was not), Canadian consumer law may give you additional remedies - see the consumer rights section below.
Fye Backstage Pass plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Backstage Pass VIP | US$11.99/month | Monthly | One month free trial; ~10% off purchases; birthday 20% off (US) |
| Backstage Pass Platinum | US$25.00/year | Annual | ~10% off purchases; 20% off on birthday (US) |
| FYE lists prices in US dollars only; conversion to CAD depends on the exchange rate at purchase time. | |||
Your consumer rights in Canada
Many Canadian consumers benefit from a 14‑day cooling-off period for numerous online purchases under distance‑selling rules, which can allow cancellation and a full refund for eligible transactions; however, this does not automatically override a retailer’s stated membership terms unless those terms are found to be unfair or misleading. Provincial rules vary: for example, Ontario’s Consumer Protection Act gives cancellation/refund rights for certain contracts and sets timeframes for refunds, but retail membership programs are not always explicitly covered unless misrepresentation occurred. If a membership was sold through direct selling practices (including aggressive in-person sign-up), federal and provincial rules may create a short absolute cancellation right and require a refund within a set period. If you believe the membership was misrepresented (for example, advertised as "free" then charged), Canadian consumer law may let you rescind the agreement or seek a refund on the basis of false or misleading representation. For government guidance see the relevant consumer pages: distance selling/consumer regulations, Ontario Consumer Protection Act overview, and direct selling harmonization information.
Customer experiences
Public reviews and complaint boards show a predominance of negative experiences around the Backstage Pass: many customers report being told the membership was free or low-commitment and later seeing recurring charges (~US$11 - 12/month). Numerous users report difficulty cancelling - having to call repeatedly, email, or resort to mail - and some say billing continued after they requested cancellation. A small number of reports describe being offered a discounted continuation rather than a termination. There are few clearly positive reviews specific to the membership offering.
Documentation checklist
- Original receipt (especially for in‑store same‑day cancellations)
- Order confirmation or welcome email and any member number
- Screenshots of marketing, in‑store signage, or staff statements (if you were told membership was “free”)
- Copies of all emails and notes of phone calls (dates, times, names)
- Bank or card statements showing the charge(s) you want refunded
- Certified mail tracking number and delivery receipt if you send a written cancellation
Common mistakes
Common errors include assuming an online free trial can always be refunded after conversion, not cancelling a same‑day in‑store purchase on the purchase date with the receipt, and failing to keep proof of purchase and correspondence. Some customers also attempted to cancel only by relying on verbal assurances or by simply deactivating an online profile without confirming membership termination; these approaches have led to continued billing in reported cases. If you plan to dispute charges, not documenting your cancellation attempts or not sending written notice (preferably with proof of delivery) weakens your position.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑store same‑day with receipt | Full refund (per FYE policy) | Low |
| Phone / Email / Mail cancellation | Refunds uncommon; case‑by‑case | High (customer reports of difficulty) |
| Online account cancellation (after activation) | Usually stops future billing but refunds unlikely | High for some users (activation required; reports of barriers) |
| Dispute through bank / chargeback | Possible but not guaranteed; depends on bank and documentation | High (time and evidence required) |
After cancelling
After you request cancellation, save all confirmation messages and monitor your bank or card statements for any continued charges. If charges continue, escalate: resend written cancellation by certified mail, keep delivery proof, and contact your card issuer to discuss a dispute or chargeback if appropriate. You may also file a complaint with provincial consumer protection offices or consumer review platforms. For FYE’s membership details see the official Backstage Pass page: FYE Backstage Pass. For additional guidance on cancelling third‑party memberships and documenting disputes, consumer help sites and your provincial consumer protection office can be useful resources.
Address
FYE Backstage Pass VIP
P.O. Box 41248
Nashville, TN 37204-1248