Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Golfpass
Box 227, 203‑304 Main Street SE
T4B 3C3 Airdrie
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Golfpass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Golfpass: Simple Process
What is Golfpass
GolfPass is a subscription service that offers golf-related benefits including streaming instruction and content, tee-time credits, booking features, and regional discount programs (such as 2-for-1 coupons and partner course discounts). Some offerings and pricing are U.S.-priced products (GolfPass Video, GolfPass+), while region-specific apps or regional “Golf Pass” plans list Canadian pricing for certain areas.
The service is managed through GolfPass accounts and, in many cases, purchases made through the Apple App Store or Google Play are handled by those platforms rather than directly by GolfPass.
How to cancel Golfpass
- Sign in to your GolfPass account, go to the Manage Membership or Account settings page, and turn off auto-renew (cancellation takes effect at the end of your current billing period and you retain access until then). See the GolfPass Terms and Help pages for the primary process: Terms of Use and Help Center - Cancel or Adjust.
- If you purchased through Apple App Store or Google Play, cancel through your Apple/Google account subscriptions - GolfPass does not control third-party platform billing.
- If you prefer or need to contact support, use GolfPass customer service channels; for mailed requests or correspondence within Canada use the Airdrie address listed below.
What happens when you cancel
When you turn off auto-renew your membership stays active until the end of the paid billing period; you will retain the benefits until that date and then access will end. Cancelling prevents future charges but does not retroactively remove charges already billed. GolfPass retains account information per its policies; if you need account deletion or data requests, contact support and refer to the Terms of Use for their data-handling rules.
Will I get a refund?
Refund entitlement depends on the plan and timing. Monthly subscriptions are non-refundable and there is no credit for partially used months. Annual subscriptions are refundable only if cancelled within 30 days of purchase and no membership benefits have been used; otherwise GolfPass’s policy disallows refunds or prorated credits for partial periods. If you purchased via a third-party platform (Apple App Store, Google Play), refunds and cancellations are governed by that platform’s policy and GolfPass defers to them. Outside the stated conditions, refunds, credits or discounts for annual plans are at GolfPass’s sole discretion.
Golfpass plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Golf Pass (Alberta & BC Rockies region - regional discount app) | C$49.95 (plus applicable GST, e.g. ≈ C$52.45 total) | 12 months (annual) | 2-for-1 green-fee coupons, 50% off fees, free power carts, ~140 courses |
| GolfPass Video (streaming & instruction) | US$4.99/month or US$49/year (price in CAD varies by exchange rate & platform) | Monthly/Annual | Ad-free video instruction, GolfPass Points, unlocked mobile app |
| GolfPass+ (premium membership) | US$99/year (approximate in CAD via app stores) | Annual | Includes GolfPass Video + $10 monthly tee-time credits, waived fees, Peacock Premium |
Note: The only explicit Canada-listed price in GolfPass materials is the regional Golf Pass (C$49.95). U.S.-listed plans show USD pricing; Canadians buying through app stores will see CAD prices that vary with exchange rates and platform policies.
Your consumer rights in Canada
Canadian consumer protection varies by province, but generally consumers have rights around unfair practices and may have short windows for cancellations for digital services in some jurisdictions. GolfPass’s published terms do not offer a standard 14-day automatic “cooling off” refund for monthly subscriptions; they limit refunds to annual plans cancelled within 30 days with no benefit usage. That contractual limit can reduce the practical protections available to Canadian consumers. Purchases made through Apple or Google are subject to those platforms’ refund and cancellation processes, which may offer different consumer protections. Also note that some complaints report refunds issued as store or site credits rather than monetary refunds; depending on provincial rules, consumers may be entitled to a monetary refund in certain situations where the service was not provided as promised.
Customer experiences
Users report mixed experiences. Positive feedback cites good value for some members who saved more than the annual cost through credits, waived fees, or regional discounts. Negative reports commonly mention customer service difficulties - long wait times, unresponsive support, trouble completing cancellations, and unexpected auto-renew charges despite attempted cancellation. Other recurring issues include problems booking tee times via GolfPass/GolfNow, receiving promised promotional credits, and refunds being issued as site credits rather than money back.
Documentation checklist
- Account email/login details and subscription confirmation (order number, purchase date)
- Payment method records (credit card or platform receipt) and screenshots of billing or auto-renew settings
- Screenshots/emails of cancellation attempts, support tickets, or chat transcripts
- If purchased via Apple/Google, the platform receipt and subscription management screenshot
- Any promotional terms or codes you expected to receive (for disputed credits)
Common mistakes
Common errors include assuming cancellation is immediate - turning off auto-renew stops future billing but access remains until the end of the paid period. Another frequent mistake is buying via a third-party app store and then contacting GolfPass expecting the platform to refund; platform purchases must be managed through that store. Expecting prorated refunds for partial months or for annual plans outside the 30-day/no-usage window is also a common misunderstanding. Finally, not saving receipts, confirmation emails or screenshots of cancellation attempts makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online (Manage Membership page) | Cancellation effective end of billing; refunds follow policy (monthly: no; annual: only within 30 days and unused) | Low |
| App Store / Google Play | Refunds governed by platform policies (subject to Apple/Google rules) | Medium (depends on platform) |
| Phone support | Refunds follow GolfPass policy; outcome may vary | Medium - High (users report variable responsiveness) |
| Mail / Written request | Refunds follow GolfPass policy; useful as record for disputes | High (slower, recommended when other channels fail) |
After cancelling
After you cancel, keep your confirmation that auto-renew was turned off and monitor your payment method for any unexpected charges. If you believe a charge is incorrect or you’re owed a refund, contact GolfPass support with the documentation checklist above; if you purchased through Apple or Google, open a refund request through that store. For official policies and support pages see GolfPass Terms of Use: https://www.golfpass.com/terms-of-use, the FAQ: https://www.golfpass.com/faq, and the Help Center cancellation page: https://www.golfpass.com/help-center/i-need-to-cancel-or-adjust-my-membership. If you have unresolved issues in Canada, consider contacting your provincial consumer protection agency for guidance on refunds and dispute resolution.
Address
For mailed correspondence within Canada:
Box 227, 203‑304 Main Street SE
Airdrie, AB T4B 3C3, Canada