Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Happy Helper
Via G. Matteotti 2/a
20028 San Vittore Olona
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Happy Helper service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Happy Helper: Easy Method
What is Happy Helper
Happy Helper is an online booking platform that connects customers with domestic helpers for cleaning and related tasks. It provides a web and app interface for scheduling, editing and cancelling bookings and publishes a Help Center and Terms & Conditions that govern bookings and cancellations.
How to cancel Happy Helper
- Log into your Happy Helper profile, go to "My orders," select the specific booking, tap "Manage" and choose "Cancel" (or "Edit" if you only need to change the booking). According to Happy Helper’s Help Center you may cancel or edit bookings at any time - even up to the minute the service is scheduled to begin. For details see Happy Helper Help Center.
What happens when you cancel
When you cancel a booking through the platform your access to that specific scheduled service is removed and the booking will no longer run. Auto-renewal of any recurring plan or subscription stops for the cancelled booking only if the cancellation is applied to that order or subscription; you should verify in your account that the recurring item is cancelled. Happy Helper’s public documentation does not specify data-retention timelines after cancellation, so your profile and past order history may remain in the account unless you request deletion through support or via the account settings.
Will I get a refund?
Refunds follow the provider’s cancellation policy as set out in Happy Helper’s Help Center and in its Terms & Conditions. The Terms & Conditions are general and do not state specific refund timeframes or guarantees; they say refunds, if applicable, will follow the provider’s policy. Happy Helper’s published cancellation fee schedule determines whether you receive a full refund, a partial refund, or no refund (see the fees in the pricing section below). There is no explicit statement in the Help Center or Terms that a 14‑day "cooling-off" refund applies for Canadian consumers; if you think a statutory right may apply under Canadian law you should contact Happy Helper support and, if necessary, your local consumer protection office for confirmation.
Happy Helper plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Happy Helper Plan | C$3.99 | Monthly | Camp Caretaker, 60 Leaf Tickets per month, reduced crafting time, Pocket Camp Club Journal and album features |
Cancellation fee policy (customer Help Center): less than 24 hours before the service → 100% fee; 24 - 48 hours before → 50% fee; between 48 hours and 5 days before → fixed 50 DKK fee; more than 5 days before → no fee. See cancellation policy for the provider’s published breakdown.
Your consumer rights in Canada
Happy Helper’s publicly available Help Center and Terms do not reference Canadian statutory cancellation or refund rights (for example, any 14‑day cooling-off period). That means the platform’s stated cancellation policy is the primary source of how refunds are handled unless a specific Canadian law applies. If you believe provincial or federal consumer protection law gives you additional rights, contact Happy Helper support for confirmation and keep written records. You may also contact your provincial consumer protection office or consult a legal advisor if you need help interpreting how Canadian law applies to this service.
Customer experiences
Online reviews are mixed but often positive. Many users praise the ease of booking, punctual and thorough helpers, a friendly/helpful workforce and a user-friendly app or website. Negative reports commonly note occasional helpers who appear inexperienced or unreliable, and some users report issues with the iOS booking app performing poorly at times. These experiences suggest good service is common but results can vary by helper and by platform stability.
Documentation checklist
- Booking confirmation and order number (screenshot or PDF)
- Time-stamped screenshots of the cancellation flow and any on-screen confirmation
- Payment receipts or bank/card statements showing the charge
- Copies of any messages or correspondence with Happy Helper support
- Screenshots of the Help Center cancellation policy and relevant Terms & Conditions
- Any email confirmation of cancellation or refund from Happy Helper
Common mistakes
Customers sometimes assume an online cancellation will automatically produce an emailed confirmation - always save on-screen confirmation or request written confirmation. Another frequent error is missing the fee window: cancellations made within 24 or 48 hours of the booking can carry substantial fees under Happy Helper’s policy, so check the timing. Some users expect a statutory 14‑day automatic refund where the provider’s policy does not provide one; if you plan to rely on statutory rights, confirm those rights in writing before cancelling. Finally, app glitches or using a different account can lead to failed cancellations - verify you are logged into the correct account and that the cancellation shows in your order history.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation (My orders → Manage → Cancel) | Refund if allowed under Happy Helper’s timing-based policy (see fees above) | Low |
| Contact support (Help Center chat or email) | Possible, subject to provider policy and case review | Medium |
| Registered letter / formal written notice (postal) | Handled per policy; serves as formal proof of notice and may help disputes | High |
After cancelling
After you cancel, check for an on-screen acknowledgement and for an email confirmation. Verify your bank or card statement for any refunds or applied fees. If you don’t receive confirmation, contact Happy Helper support and supply your booking/order number and screenshots. Helpful resources: Happy Helper Help Center cancellation article at How do I change/cancel a booking?, cancellation policy at How does the cancellation policy work?, and the general Terms & Conditions at Happy Helper Terms & Conditions. If you need to escalate (for example if you suspect an incorrect fee or missing refund), keep your documentation and consider contacting your payment provider or local consumer protection office.
Address
Happyland snc, Via G. Matteotti 2/a, 20028 San Vittore Olona (MI)