Service de résiliation N°1 en United Kingdom
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Il Makiage.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Il Makiage: Easy Method
What is Il Makiage
Overview
Il Makiage is a cosmetics brand and online retailer that sells foundations, concealers, skincare products and curated makeup sets directly through its website and through resellers. The company operates global e-commerce services, offers trial programs such as "Try Before You Buy," and provides auto-replenishment/subscription-style options for repeat purchases.
How to cancel Il Makiage
- Check your order status immediately: if no tracking number has been generated, cancellation is often possible - contact Il Makiage customer support right away by chat, email or the account contact form and request order cancellation.
- For Auto‑Replenishment subscriptions, sign in to your account at ilmakiage.com and go to the "MY AUTO‑REPLENISHMENT" tab to cancel automatically at any time.
- If you are on a Prepaid Annual Plan, cancel before auto‑renewal using the renewal email link or from "MY ACCOUNT" → "MY AUTO‑REPLENISHMENTS"; note that prepaid plans cannot be canceled or refunded during the prepaid period once items have been shipped.
- If support will not cancel a placed order and you want a formal record, send a written cancellation by registered mail with return receipt to the company’s primary formal address (see Address section below) and keep proof of delivery.
- Keep records of all communications (dates, agent names, chat transcripts, confirmation numbers) and any shipping/tracking details in case you need to escalate.
What happens when you cancel
If cancellation is accepted before the order is passed to the warehouse or a tracking number is created, the order is typically prevented from shipping and billing adjustments are processed. For auto‑replenishment cancellations, stopping the subscription prevents future charges but will not retroactively refund fulfilled shipments. If an order has already shipped, cancellation will not stop delivery; you must follow the returns procedure once you receive the product. Account access and order history generally remain available after cancellation; the company may retain transactional and account data according to its privacy policy.
Will I get a refund?
Refund eligibility depends on the product/service and timing. Try Before You Buy trial orders in Canada must be returned within 14 days of delivery to avoid being charged for the products; failure to return within that window usually results in being charged. Regular (non‑trial) orders for Canada and the U.S. must be initiated for return or exchange within 30 days of purchase. Original shipping costs are normally non‑refundable. Refund processing on Il Makiage’s side can take up to two weeks, and banks may take an additional 2 - 10 business days to show the credit. Prepaid Annual Plan renewals cannot be refunded once the plan is active, and cancellation after shipment of initial prepaid items is not eligible for refund. If you believe Il Makiage is refusing a legitimate refund under applicable consumer law, you may escalate via your payment provider or a consumer protection body.
Il Makiage plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Concealer (shade 2.5) | C$11.00 | One-time purchase | Concealer product |
| Flawless foundation (shade 60) | C$35.00 | One-time purchase | Full coverage foundation |
| Two-piece makeup set (sun foam, etc.) | C$50.00 | One-time purchase | Makeup set including sun foam |
| Silver and Yellow Makeup Set | C$55.00 | One-time purchase | Makeup set with silver and yellow design |
| Power Polish exfoliating treatment | C$30.00 | One-time purchase | Anti-aging skin-renewing exfoliating treatment |
| Power Up Eye Cream | C$32.00 | One-time purchase | Anti-aging brightness boosting eye treatment |
| Woke Up Like This Foundation (shade 035) | C$30.00 | One-time purchase | Full coverage matte foundation |
| Woke Up Like This Foundation (shade 30) | C$35.00 | One-time purchase | Full coverage foundation |
| Woke Up Like This Foundation bulk pricing | C$22.50 each (bulk pack of 10) | One-time purchase | Bulk purchase discount |
Your consumer rights in Canada
Canadian consumers have statutory protections under provincial and federal consumer protection laws that may allow cancellation or returns beyond a merchant’s stated policy in some circumstances (for example, provincial distance‑selling rules and cooling‑off periods). Many provincial rules provide similar short periods to cancel distance purchases; Il Makiage’s 14‑day trial window often exceeds basic statutory minimums, but corporate statements that “orders cannot be canceled after placement” may conflict with provincial law. Non‑refundable shipping charges can also conflict with local protections depending on the province and the situation. If you are denied a lawful refund, you can dispute the charge with your credit card issuer, contact provincial consumer protection offices, or file a complaint with the Better Business Bureau or similar agencies.
Customer experiences
Public reviews are mixed. Many customers praise product quality, foundation performance, and helpful customer support; third‑party review sites give solid overall ratings for product satisfaction and user experience. However, recurring negative feedback includes unexpected enrollment in auto‑replenishment, unauthorized charges or holds after trials, difficulty obtaining refunds or return labels, and frustration with cancellations after orders were processed. Several users report issues with shade matching and product performance in some cases. These mixed experiences suggest acting promptly, documenting interactions, and verifying account settings before and after sign‑up.
Documentation checklist
- Order confirmation and order number (email or screenshot)
- Tracking number or shipment status (if created)
- Screenshots of account settings, including "MY AUTO‑REPLENISHMENT"
- Prepaid plan or renewal emails and receipts
- All correspondence with customer support (chat transcripts, emails, dates and agent names)
- Return shipping receipt/tracking and photos of the returned package
- Photos of the product and original packaging (if returning for reason)
- Bank or card statements showing the charge
Common mistakes
Common errors include waiting too long to request cancellation (especially after a tracking number is generated), failing to initiate returns within the required trial/return windows (14 days for trials, 30 days for regular orders), not cancelling auto‑replenishment subscriptions in the account settings, and not keeping proof of written communications. Another frequent problem is relying solely on verbal confirmations; without written confirmation or delivery receipt of a registered cancellation, it is harder to prove the request if disputes arise. Also, some customers misunderstand “free trial” terms and are surprised by full charges or holds if items aren’t returned correctly and on time.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel before tracking (contact support) | Likely full refund of product charges if not shipped (shipping typically non‑refundable) | Low if acted on immediately |
| Cancel via "MY AUTO‑REPLENISHMENT" tab | No future charges; not a refund of past shipments | Low to medium (self‑service) |
| Cancel Prepaid Annual Plan before auto‑renewal | Cancellation before renewal prevents future billing; refunds during prepaid period generally not available | Medium (must act before renewal) |
| Prepaid plan after renewal or after initial shipment | Not eligible for refund in most cases | High / usually not possible |
| Return Try Before You Buy within 14 days | Product refund (or avoidance of trial charge) if returned per policy; shipping non‑refundable | Medium (must follow process and timelines) |
| Return regular order within 30 days | Product refund or exchange (shipping non‑refundable) | Medium |
| Attempt to cancel after shipment/tracking generated | Unlikely to receive cancellation refund; must use returns process after delivery | High |
After cancelling
After you cancel, monitor your bank or card statement for the refund and keep all confirmation messages. If the merchant does not issue an agreed refund within the stated processing times, open a dispute with your payment provider and provide the documentation checklist items. Useful links: Il Makiage account and help pages (Account, Help/Contact, Returns & Exchanges), consumer complaint options such as the Better Business Bureau (BBB Canada), and Canadian financial consumer resources (Financial Consumer Agency of Canada). If you believe your statutory rights were violated, consider contacting your provincial consumer protection office or your credit card issuer to dispute unauthorized charges.
Address
Il Makiage
Capital Tower, 91 Waterloo Road
London SE1 8RT
United Kingdom
For a formal cancellation with proof, send registered mail with return receipt (for example, "raccomandata A/R" or equivalent) to the address above and retain the delivery receipt as evidence.