Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Isagenix
1959 Upper Water St
B3J 3N2 Halifax
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Isagenix service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Isagenix: Easy Method
What is Isagenix
Isagenix is a direct‑selling company that offers nutritional supplements, meal‑replacement shakes, cleansing systems and related wellness products. In Canada it operates through company sales and independent associates, including autoship (Subscription Rewards) programs and purchases via third‑party app stores.
How to cancel Isagenix
- Back Office (web): Log into your Isagenix account (Back Office), go to the Subscription/Autoship tab and cancel or modify your Subscription Rewards. Changes must be received at least one business day before your monthly processing date to stop that month's shipment. You can also contact Isagenix Support at Support@IsagenixCorp.com or call 1‑877‑877‑1811 to request cancellation.
- Canadian associate (Nutritional Cleansing/IsaaXcess): If you signed up through a Canadian associate, contact Isagenix Canadian Customer Service or the associate (for example via NutritionalCleansing.ca or IsaaXcess) to delay or cancel autoship without additional charges. Use the same support email or phone number above.
- App purchases (Apple/Google): If you purchased via the Apple App Store or Google Play, you must cancel through your Apple ID subscriptions or Google Play subscriptions - Isagenix cannot cancel app‑store purchases for you. For Apple guidance see Apple support.
- Written confirmation (recommended): If you want proof, send a cancellation request by registered mail and keep a copy of the tracking/receipt. Address to use for postal proof: 1959 Upper Water St, Halifax, NS B3J 3N2, Canada.
What happens when you cancel
Cancelling a Subscription Rewards (Autoship) stops future shipments and recurring payments after the cancellation takes effect; it does not automatically refund past orders. You will retain access to any digital back‑office account data and order history unless Isagenix policy or account status dictates otherwise. Membership or autoship status changes generally take effect based on the company‑specified processing cut‑off; keep written proof or confirmations of the request and check your bank/card statements for any residual charges.
Will I get a refund?
Isagenix offers a voluntary 30‑day money‑back guarantee for first‑time orders (this can include the initial order, first Autoship, or first purchase of a new product) if bought directly from Isagenix. Refunds are generally issued for the full purchase amount paid minus shipping. Membership fees, administrative fees, literature, promotional items and products not purchased directly from Isagenix are typically non‑refundable unless required by law. For Canadian independent associate purchases, first‑time product orders are also covered by a 30‑day money‑back guarantee but return shipping is usually at the customer’s expense and refunds exclude original shipping/handling. Damaged or defective products reported within 30 days will normally be replaced at no charge rather than refunded.
Isagenix plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Weight Loss Value Pack (all‑in‑one pack) | C$706.00 (retail) | One‑time | Includes shakes, snacks, and nutritional cleansing products for weight loss |
| Weight Loss Premium Pack (30‑Day Program) | C$449.00 (retail) | One‑time | Shakes, snacks, vitamins and more - 30‑day system |
| 9‑Day Deep Cleansing System | C$191.00 (retail) | One‑time | Starter cleansing/fat‑burning pack - one shake/day recommended |
| 30‑Day Reset / 30‑Day Cleanse (Weight Loss Basic Pack) | C$365.00 (affiliate sale price; retail suggested C$485.00) | One‑time | Full 30‑day cleanse including shakes, snacks, supplements |
| Isagenix Chewable Snacks - Wild Berry (sign‑up price) | C$32.00 | Per unit | Appetite‑curbing snack wafers (Dairy‑Free Wild Berry) |
| Isagenix Chewable Snacks - French Vanilla/Chocolate (sign‑up price) | C$29.00 | Per unit | Appetite‑curbing snack wafers |
| Essential Oils - Individual Singles (e.g. DefenseShield) | C$32.99 (DefenseShield), C$30.99 (TumBliss), C$19.99 - 24.99 (others) | Per unit | Wellness essential oil blends |
Your consumer rights in Canada
Canadian consumers benefit from provincial consumer protection laws and distance‑selling rules. Direct sales may include a statutory “cooling‑off” period in some provinces, but Isagenix’s voluntary 30‑day money‑back guarantee for first‑time orders exceeds typical minimums. If goods are defective or not as described, Canadian law requires a remedy - repair, replacement or refund - and provincial statutes can provide rights even where company policy excludes certain refunds. Administrative and membership fees stated as non‑refundable by a company may still be subject to statutory consumer protections; if you believe your rights were breached you can contact your provincial consumer protection office or seek alternative dispute resolution.
Customer experiences
Customer reports are mixed. Some users praise product effects (improved energy, better sleep, weight loss) and find subscription management straightforward when done through the back office. Other reviews criticize high product cost, difficulty cancelling after long periods, billing disputes and inconsistent customer service. Several reviewers on public platforms also raise complaints about refund processing, blocked accounts or commission disputes relating to the independent associate model. These differing experiences make it important to keep records of orders, cancellations and any communications.
Documentation checklist
- Order number(s), invoice/receipt and customer ID; screenshots of the subscription/Autoship page
- Copy of your cancellation request (email, in‑site confirmation, or registered mail receipt)
- RMA (Return Merchandise Authorization) number and returned‑package tracking
- Photos of damaged/defective products (if applicable) and dates/times of phone calls
- Bank/credit card statements showing charges and any post‑cancellation billing
Common mistakes
Customers often assume canceling on the website is unnecessary when they contacted an associate; failing to cancel the account or Autoship in the Back Office can leave future charges active. Another frequent error is attempting to cancel an app‑store subscription via Isagenix instead of through Apple or Google - app purchases must be managed through the platform. Missing the one‑business‑day cut‑off before the processing date can result in one additional shipment and charge. Failing to request or keep an RMA, or not keeping proof of cancellation (emails, registered mail receipts, screenshots), makes dispute resolution harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Back Office / Web cancellation | Possible for eligible returns (30‑day first‑time orders); stops future shipments | Low |
| Email or Phone Support (Support@IsagenixCorp.com / 1‑877‑877‑1811) | Possible for returns if eligible; support can issue RMA | Low - Medium |
| Canadian Associate (NutritionalCleansing / IsaaXcess) | Possible (30‑day guarantee for first‑time orders); return shipping usually at customer expense | Medium |
| Apple App Store / Google Play | Refunds handled by Apple/Google under their policies; Isagenix cannot directly refund app‑store purchases | Medium - High |
| Registered mail / written cancellation (postal) | Provides proof of notice; refund depends on policy and eligibility | Medium |
After cancelling
After you cancel, confirm you received a cancellation confirmation (email or back‑office notice) and monitor your card/bank statements for any further charges. If you plan to return products, request an RMA before shipping and keep tracking. For refunds and policy details see the Isagenix Return & Refund Policy at Isagenix Return & Refund Policy. For app‑store cancellations or refunds consult Apple support or your Google Play account. For associate‑specific questions see NutritionalCleansing.ca and IsaaXcess. If you prefer written proof when submitting a cancellation, send your request by registered mail and retain the receipt.
Address
1959 Upper Water St, Halifax, NS B3J 3N2, Canada