Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – It Works
Purdy’s Wharf Tower One, 900‑1959 Upper Water Street, PO Box 997
B3J 2X2 Halifax
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the It Works service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation It Works: Easy Method
What is It Works
It Works! is a direct‑sales company that offers health, wellness and beauty products (for example body wraps, supplements and topical products) through distributors and online subscriptions. Customers can buy one‑time product kits or sign up for a loyalty/auto‑ship (autoship) program that provides discounts and recurring product shipments.
The company operates internationally, including Canada, and publishes Terms & Conditions that describe Canadian cancellation rights and return procedures; local consumer protection rules also apply.
How to cancel It Works
- Determine which cancellation applies: (a) the 10‑day Canadian "Buyer's Right to Cancel" for contracts (you may cancel from the contract date until 10 days after receiving a copy), (b) cancelling an autoship/subscription, or (c) cancelling because goods were not delivered (if goods/services are not delivered within 30 days you may cancel within one year of the contract date).
- If cancelling under the 10‑day right or for non‑delivery, send written notice using a trackable method: email to your It Works account contact, an eSuite ticket, or registered/recorded mail (raccomandata A/R) to the Canadian corporate address. Keep proof of sending and delivery.
- If cancelling a subscription (autoship), do not rely on returning an order to stop future shipments: cancel the subscription separately via your online account at www.itworks.com, by submitting an eSuite ticket, or by contacting Customer Support. Request cancellation at least 2 business days before the next autoship date.
- When you cancel, be prepared to return goods as required by the company policy (products are typically required to be returned to qualify for certain refunds). Follow return instructions exactly and keep tracking and shipment receipts.
- Record dates, order numbers, ticket numbers and any correspondence; confirm in writing that the company received your cancellation request and any returned goods.
What happens when you cancel
If you cancel under the Canadian 10‑day cooling‑off right, the company is required to accept the cancellation and process a refund within 15 days after receiving your notice. If you properly cancel a loyalty or autoship membership, future scheduled shipments should stop and discounts will end; any already‑shipped orders may still need to be returned to receive a refund under the returns policy.
Canceling does not always immediately remove billing authorizations - monitor your account and payment method for further charges and follow up with It Works and your card issuer if billing continues. The company’s policies require returns for many refunds, and the timing for when your account is updated can vary. Keep copies of confirmations and returned‑goods tracking to establish the effective cancellation and return date.
Will I get a refund?
Under Canadian consumer protections as set out in It Works Canada Terms & Conditions, you have a 10‑day cooling‑off right from entering the contract until 10 days after receiving a copy, and the company must refund within 15 days after receiving your cancellation notice. That refund obligation is specific to the Canadian contract right; it does not rely on the global 14‑day model.
The company’s global return policy also applies in practice for many online/orders: refunds for returned products generally require the items to be returned within 30 days of ship date in unopened/new condition, customers usually pay return shipping and a 10% restocking fee, and original shipping charges are typically non‑refundable. BBB summaries add that returns must be post‑marked within 30 days to qualify and distributors may receive product credit rather than cash refunds unless they are cancelling a distributorship. Be aware that consumer reports indicate some customers experience delays or difficulties obtaining refunds even when returning unopened products; retain proof of postage and communications to support your claim.
It Works plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Loyal Customer membership (one-time fee) | US$50.00 (one-time) | One-time upfront | 40% off products on auto-ship, 10% off one-time orders, birthday/anniversary discounts, shipping promotions |
| Loyal Customer membership (3-month commitment) | US$0 upfront (requires 3-month commitment) | 3 months auto-ship | Same 40% product discount; fee waived if subscription completed |
| Estimated Canadian equivalent via anecdotal reports - annual plan | Approximately C$244.40/year (~C$20/month) | Annual | Likely similar subscription benefits (inferred from customer reports) |
Your consumer rights in Canada
Canadian federal and provincial consumer protection rules provide a cooling‑off right for certain direct marketing and contract situations: specifically, you have a 10‑day period from entering the contract until 10 days after receiving a copy of it to cancel without reason. It Works Canada’s own Terms & Conditions explicitly include this right and state the company must refund within 15 days of receiving your cancellation notice. If goods or services are not delivered within 30 days, you may cancel within one year of the contract date. These rights align with standard door‑to‑door and direct marketing protections; if you believe your rights have been breached, you can contact provincial consumer protection offices for guidance.
Customer experiences
Customer reports are mixed. Some users report positive outcomes, such as significant weight‑loss results or effective temporary cosmetic effects from wraps when used with diet and hydration. These accounts appear in public review sites and reflect individual experiences.
At the same time, many customers report problems: unexpected or continued charges after attempting cancellation, difficulty cancelling autoship through the account or distributor, fees associated with cancellation, and delayed or missing refunds even when products were returned unopened. Public complaint sites show frequent comments about poor customer service and distributor misinformation; these issues suggest you should document every step and use trackable communication and shipment methods.
Documentation checklist
- Copy of the contract or order confirmation (date you signed/ordered)
- Proof of receipt of the contract (if available) or dated order confirmation
- Order number(s), subscription/autoship account ID, ticket numbers
- Written cancellation notice (email or printed letter) and delivery/tracking confirmation
- Return shipment tracking numbers, proof of postage and photos of items (showing unopened condition if applicable)
- Payment receipts or bank/credit card statements showing charges to be refunded
Common mistakes
One frequent mistake is assuming that returning a shipped order automatically cancels an autoship subscription; with It Works, returns do not automatically stop future shipments unless you cancel the autoship account separately. Another common error is failing to use a trackable delivery method or not keeping proof of cancellation and return postage - without that evidence, resolving disputes is harder. Missing deadlines is another problem: the Canadian 10‑day cancellation right and the 30‑day return/post‑mark windows are strict for many refund routes. Finally, relying solely on a distributor’s verbal assurance instead of written confirmation can leave you without proof of cancellation or approval.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel under Canadian 10‑day cooling‑off (written, trackable notice) | Full refund required; company must refund within 15 days | Moderate (easy if you use trackable notice; follow up recommended) |
| Return product within 30 days (global return policy, unopened) | Refund minus return shipping and 10% restocking fee; original shipping often non‑refundable | Moderate (requires correct condition, timely postage and tracking) |
| Cancel autoship via online account or eSuite ticket (≥2 business days before shipment) | No automatic refund for past shipments; stops future charges if processed | Moderate - Difficult (many users report problems cancelling; confirm in writing) |
| Cancel because goods not delivered within 30 days (within one year) | Refund required if cancellation valid under contract non‑delivery rules | Moderate (document non‑delivery and send trackable cancellation) |
After cancelling
After you submit cancellation and any required returns, monitor your account and payment method for the refund and for any further charges. If refunds are late or charges continue, contact It Works again with your documentation, escalate via eSuite ticket or corporate Customer Support, and consider contacting your bank/card provider to dispute unauthorized charges if necessary.
Useful links: It Works main site and account access at www.itworks.com; general Canadian consumer protection information at Government of Canada - Consumer Protection. You can also consult public complaint pages such as the BBB Canadian profile or consumer‑complaint sites for other customers' experiences (search for "It Works Canada BBB" or "It Works complaints").
Address
IW Marketing International Canada ULC, Purdy’s Wharf Tower One, 900‑1959 Upper Water Street, PO Box 997, Halifax, Nova Scotia, Canada B3J 2X2