Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Itrackbites
600 Congress Ave, Fl 14
78701 Austin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Itrackbites service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Itrackbites: Easy Method
What is Itrackbites
ItrackBites (now called Healthi) is a mobile and web app for weight-loss and nutrition tracking. It offers a free version plus paid PRO features such as recipe and restaurant guides, macro tracking, device integrations and data export.
How to cancel Itrackbites
- Follow the method you used to subscribe: if you subscribed through the iOS App Store or Google Play you must cancel via that app store; if you subscribed on the web, sign in to your Healthi account and cancel in your account/subscription settings or submit a support ticket to request cancellation. For App Store and Google Play, use the stores' subscription management pages; for web subscriptions, use the Healthi account or support form. If you need a physical cancellation notice, send a certified letter to Healthi’s headquarters (address below).
What happens when you cancel
Cancelling stops automatic renewal at the end of the current billing period; you normally retain paid features until that period expires. You will typically lose Pro features when the paid period ends. Your account and stored data usually remain accessible under the free tier unless you delete the account - export important data before deleting. If you cancel through a store (Apple or Google), the store will show subscription end dates; if you cancel via the web, look for confirmation in your Healthi account or support reply.
Will I get a refund?
Healthi’s publicly available terms do not show an unconditional 14‑day refund right and user reports indicate refunds can be difficult. App-store purchases are subject to Apple’s or Google’s refund policies (you must request refunds through them). For web purchases, refunds are governed by Healthi’s policy and are handled case‑by‑case. In Canada there is generally no automatic legal right to a refund for digital subscriptions unless the product is defective; companies must follow their own published policies.
Itrackbites plans and pricing
| Plan | Price (USD) | Approx. Price (CAD) | Period | Features |
|---|---|---|---|---|
| Healthi PRO - Yearly (lowest US tier) | US$44.99 | ≈ C$60 - 65 (store conversion varies) | Annual | Pro features: recipes, restaurant guides, macro tracking, Fitbit/Apple Health integration, voice tracking, community posting, data export |
| Free | US$0 | US$0 | Free | Limited features |
Your consumer rights in Canada
Canadian law does not generally require refunds for digital subscriptions unless the service is defective or the seller’s own refund policy says otherwise. Provincial consumer protection laws create cooling‑off rights only for certain situations (for example, some door‑to‑door or in‑person contracts) and typically do not apply to app subscriptions. If Healthi’s stated cancellation or refund terms are not followed, you can escalate complaints to your provincial consumer protection office or to the federal Office of Consumer Affairs. See official guidance from Innovation, Science and Economic Development Canada for business practices and consumer concerns.
Customer experiences
Public feedback is mixed: users frequently praise the app’s design and feature set, but recurring complaints cover difficulty finding cancellation instructions, unexpected renewals, and slow or unhelpful customer service responses. Several users have reported needing to contact the App Store/Google Play or their card issuer for disputed charges when direct support was ineffective.
Documentation checklist
- Proof of subscription and payment (App Store/Google Play receipt or web receipt)
- Account email and username used with Healthi
- Date/time of charge and any renewal notices
- Copies/screenshots of cancellation attempts, support tickets, and responses
- Bank or card statement showing the charge
- Certified‑mail receipt if you send a postal cancellation
Common mistakes
Common errors include trying to cancel inside the app when the purchase was made through Apple or Google (those purchases must be cancelled via the respective store), assuming cancellation triggers an automatic refund, and not checking which account (Apple ID, Google account or Healthi web account) was used to subscribe. Another frequent issue is not keeping receipts or support correspondence, which makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple under its policies; possible but not guaranteed | Low - Medium (use Apple support/receipt) |
| Google Play (Android) | Refunds handled by Google Play policies; possible via Play support | Low - Medium (use Play support/receipt) |
| Web subscription (Healthi) | Refunds at company discretion; no guaranteed entitlement shown publicly | Medium - High (depends on company response) |
| Certified mail to headquarters | Not a direct refund method; useful as formal proof of cancellation request | Medium (adds formal proof and escalation leverage) |
After cancelling
After you cancel, save written confirmation (screenshots, emails or store receipts) and monitor your card statement to ensure renewals stop. If you were charged after cancelling, first contact the platform (Apple/Google) or Healthi support with your documentation. If the company does not resolve the matter, consider disputing the charge with your card issuer and file a complaint with your provincial consumer protection office. Useful resources: Apple subscription support, Google Play subscription support, and Canadian consumer guidance from Innovation, Science and Economic Development Canada (Refund and exchange guidance).
Address
Healthi Headquarters, 600 Congress Ave, Fl 14, Austin TX 78701, USA