Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Le Tote
3130 20th Street
94110 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Le Tote service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Le Tote: Easy Method
What is Le Tote
Le Tote was a U.S.-based clothing rental and subscription service that let members receive curated apparel and accessories for a monthly fee. The company operated a membership model where customers could rent, purchase, or return items on rotation.
Since spring 2024 Le Tote's official website has been taken offline and public-facing cancellation or account-management functionality appears to be unavailable.
How to cancel Le Tote
- Attempt the usual online methods first (website, app, account page) but be aware the site has been reported offline and account cancellation via these channels may not work.
- Document every attempt to cancel: take dated screenshots, save emails, record timestamps of calls and chatbot interactions.
- Send a written cancellation notice by registered mail (or equivalent tracked service such as raccomandata A/R) to Le Tote, Inc., 3130 20th Street, San Francisco, CA 94110, USA. Keep the delivery receipt as proof.
- If charges continue, contact your credit card company or bank immediately to dispute unauthorized or ongoing charges and request a chargeback; provide the documentation of your cancellation attempts.
- File complaints with consumer agencies and third parties (see links below) if you cannot stop billing through the company directly.
What happens when you cancel
If cancellation is accepted by an active service, typically access to shipments and rental rotation would stop and future recurring billing would end. However, with Le Tote's website offline and many reports of non-responsive customer service, cancellation attempts may not be processed and billing may continue.
Data retention and account deletion policies are unclear when the company site and support channels are not functional. Keep your own records of communication and payment history because proving dates of cancellation attempts will be important if you pursue a bank dispute or a consumer complaint.
Will I get a refund?
There is no accessible official refund policy for Le Tote (Canada or otherwise) while the site is offline. Public pages do not provide a clear statutory refund or 14-day cooling-off statement. Because of this, refunds are not guaranteed through Le Tote directly.
In practice, many customers who could not obtain a response from Le Tote have secured refunds by disputing charges with their bank or credit card issuer (chargebacks) or by cancelling the payment method. If you believe charges are unauthorized or continued after you requested cancellation, start with your bank or card issuer promptly and supply all documentation of your cancellation attempts.
Le Tote plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Subscription / Rental | Varies | No current Canadian pricing; public information available only in USD and the site is offline. |
| Purchase options | Varies | Details unavailable while official site is offline. |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws provide rights against unfair practices and may include cooling-off periods or rights to cancel certain renewable agreements. Exact rights depend on the province (for example, Ontario’s Consumer Protection Act covers certain automatic renewal and disclosure requirements).
When a merchant is non-responsive but continues to bill, consumers commonly exercise their rights by disputing charges with their payment provider and by filing complaints with provincial consumer protection offices. If amounts are significant and other remedies fail, small claims court is another option. Consult your provincial consumer protection office for specific guidance and time limits.
Customer experiences
Public complaints (for example on the Better Business Bureau and Reddit) consistently report difficulty or inability to cancel subscriptions via website, app, email, chatbot, or phone, and many users describe continued billing despite repeated cancellation attempts. Several consumers have reported resolving charges only by pursuing bank chargebacks or cancelling payment cards.
There are many unresolved complaints and few or no recent positive reports of straightforward cancellations or refunds. This pattern suggests enforcement and recovery can require extra steps and interaction with payment providers and consumer protection agencies.
Documentation checklist
- Account screenshots showing account details and dates
- Copies of any emails or chat transcripts requesting cancellation
- Delivery receipts and tracking for registered mail cancellation notice
- Bank and credit card statements showing charges (dates and amounts)
- Records of phone calls (date, time, agent name if available) and voicemail recordings if legal in your jurisdiction
- Copies of any complaint filings (BBB, provincial consumer office) and responses
Common mistakes
Relying solely on a website or app when that site is offline can leave you without proof of cancellation. Another frequent mistake is failing to document attempts: without timestamps, banks and regulators have less evidence to act on. Waiting too long to dispute charges with your card issuer can reduce the chance of a successful chargeback - act promptly once billing continues after reasonable cancellation attempts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / App cancellation | Unclear / Unlikely (site reported offline) | High |
| Phone / Email / Chat | Unclear / Unlikely (non-functional support reported) | High |
| Registered mail cancellation to company address | Possible if used as evidence for disputes | Medium |
| Bank or credit card dispute (chargeback) | Likely if charges are unauthorized or continued after cancellation attempts | Medium - High |
| Closing or replacing payment card | No direct refund; stops future charges | Low |
After cancelling
After you have sent a registered cancellation notice and collected documentation, contact your bank or card issuer to initiate a dispute if charges continue. File complaints with consumer bodies (provincial consumer protection office) and with the Better Business Bureau to create an official record. Keep copies of every communication and the proof of delivery for your registered mail.
Helpful resources: BBB Le Tote profile and complaints, Le Tote - Wikipedia, Competition Bureau of Canada, Ontario - Consumer Protection, and the Canadian Anti-Fraud Centre.
Address
Le Tote, Inc., 3130 20th Street, San Francisco, CA 94110, USA