Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Loot Crate
3401 Pasadena Ave.
90031-1929 Los Angeles
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Loot Crate service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Loot Crate: Easy Method
What is Loot Crate
Loot Crate is a subscription box service that ships themed pop‑culture merchandise and collectibles to subscribers on a recurring schedule. Boxes typically contain licensed items tied to movies, games, comics, and other fandoms and are sold on a monthly or multi‑month subscription basis.
How to cancel Loot Crate
- Online via your Loot Crate account: sign in at lootcrate.com, go to your account or subscription settings and click "Cancel" (or follow the account update prompts). Cancellations must be completed at least 48 hours before your next scheduled renewal to avoid another charge. You may continue to receive the crate for the remainder of your then‑current subscription term.
- By email: send a cancellation request to support@lootcrate.com. Include your account email, order/subscription number, and the date you want the cancellation to take effect. Email cancellations are treated as requests and should be submitted at least 48 hours before renewal.
- Note: Loot Crate’s public terms and help pages do not provide Canada‑specific App Store or Google Play cancellation steps; their documentation points subscribers to web account controls or emailing support.
What happens when you cancel
When cancellation is accepted, your subscription will not renew at the next billing date; however, you generally retain access to the service and any scheduled crate(s) until the end of the subscription period you already paid for. Loot Crate states it does not issue prorated refunds for partial subscription periods. Account data such as order history and account settings typically remain stored under your account for customer service and record‑keeping; contact support if you need data corrected or removed.
Will I get a refund?
Loot Crate’s published policy says refunds for returns are limited to the product price and do not include shipping and handling. Their terms state no prorated refunds for canceled subscriptions. Multi‑month subscriptions that are cancelled early may incur fees (verified examples: $30 for a 6‑month plan, $60 for an annual plan) that are intended to cover free gift contingencies. Loot Crate’s site does not reference a 14‑day statutory cooling‑off right or an explicit Canada‑wide refund guarantee; therefore refunds beyond the company’s stated rules are unlikely unless specified by Loot Crate or required by applicable law.
Loot Crate plans and pricing
| Plan | Typical Price | Early cancellation fee | Notes |
|---|---|---|---|
| Monthly | Varies | No prorated refund (per terms) | Cancel 48+ hours before renewal to avoid next charge. |
| 6‑month | Varies | Approximately $30 (per published example) | Early cancellation may incur fee to cover promotional/free gifts. |
| Annual | Varies | Approximately $60 (per published example) | Early cancellation may incur fee to cover promotional/free gifts. |
Your consumer rights in Canada
Canadian consumers have statutory protections that can apply when goods are not delivered, are misrepresented, or when services are not provided as promised. These rights vary by province; there is no single Canada‑wide mandatory 14‑day cooling‑off rule for all online subscriptions, but provincial consumer protection offices can advise on specific situations (for example, non‑receipt of goods, misleading advertising, or unfair business practices). If Loot Crate fails to deliver or refuses a lawful refund, consider contacting your payment provider to dispute the charge, filing a complaint with your provincial consumer protection authority, and keeping records of all communications. This guide does not replace legal advice; for firm legal directions consult a lawyer or your local consumer office.
Customer experiences
Customer feedback is mixed but leans negative in many public review sites. Some subscribers praise themed boxes and exclusive collectibles when deliveries arrive as expected. However, many reviews from Canadian sources report late or missing deliveries, repeated billing, difficulty contacting customer service, and challenges obtaining refunds. Aggregated review scores on several platforms show low ratings and recurring complaints about fulfillment and support responsiveness.
Documentation checklist
- Account email and username
- Order number(s) or subscription ID
- Dates of sign‑up, renewals, and cancellation request
- Screenshots of account settings, billing charges, and any error messages
- Email copies or chat transcripts with Loot Crate support
- Bank or credit card statements showing charges
- Photos or tracking info if items were delivered but incorrect/damaged
Common mistakes
Common errors include waiting until the last minute to cancel (not allowing the 48‑hour window), assuming cancelling in an App Store or Google Play account automatically stops a website subscription, and failing to save confirmation of cancellation. Another frequent mistake is not checking billing statements promptly - unexpected renewals are easier to dispute if you act quickly. When emailing support, omitting order numbers or the account email slows resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via web account (lootcrate.com) | Typically no prorated refund; refunds limited per company policy | Low to Medium (if account access works) |
| Email support (support@lootcrate.com) | Possible but subject to company policy and review; shipping often excluded | Medium to High (response times vary by reports) |
| App Store / Google Play | Unclear from Loot Crate terms; follow store provider rules (refunds handled by store) | Medium (no Canada‑specific instructions from Loot Crate) |
| Postal mail (registered) | Possible record of notice; refunds depend on company policy | High (slower, cross‑border address required) |
After cancelling
After you cancel, keep a copy of the cancellation confirmation or any support reply. Monitor your bank or card statements for unexpected renewals for at least one billing cycle. If you are charged after cancellation, contact Loot Crate support with your documentation and, if unresolved, contact your payment provider to dispute the charge. For further help with consumer protection matters in Canada, consult government consumer resources and your provincial consumer protection office. Useful references: Loot Crate terms at lootcrate.com/pages/terms-of-service and contact support at support@lootcrate.com. For Canadian consumer guidance see Government of Canada - consumer protection and Financial Consumer Agency of Canada.
Address
Use this address if you wish to send a cancellation notice by mail (registered). No Canada‑specific postal address is listed publicly; this U.S. address is the company address on record:
Loot Crate / 3401 Pasadena Ave., Los Angeles, CA 90031‑1929, USA