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Cancel MADAM GLAM
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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Madam Glam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Madam Glam: Easy Method
What is Madam Glam
Madam Glam is a beauty brand and online retailer known for gel polishes, nail products, and a paid VIP membership program. They sell through their web store and via mobile app platforms, operate a Pro customers channel, and publish terms, returns and VIP policies on their website and support portal.
How to cancel Madam Glam
- Web orders: To cancel a web order you must contact Madam Glam customer care within 30 minutes of placing the order. After 30 minutes cancellations are not possible. See the terms page: Madam Glam terms & conditions.
- VIP subscription (on web): Cancel at any time by emailing customer support before the 1st of the month; cancellation is processed immediately upon request. See VIP refund guidance: VIP refund article.
- App Store / Google Play subscriptions: Madam Glam provides no specific in-app cancellation instructions; use the platform subscription tools. For Apple: iPhone Settings → your name → Subscriptions → Cancel Subscription. See Apple support: Manage Apple subscriptions.
- Formal written cancellation: If you need a formal notice, send a signed cancellation letter by registered mail (raccomandata A/R) to the company’s legal address (see Address section below).
What happens when you cancel
When you cancel a subscription on the web, future billings should stop and access to future subscription benefits ends; for VIP memberships cancellation is immediate when requested before the billing cutoff. Cancelling an app-store subscription stops automatic renewal per the platform’s rules. Account data, store credit and past purchases remain subject to Madam Glam’s account and privacy policies; retention and post‑cancellation access are handled under those policies and are not detailed in the public cancellation clauses.
Will I get a refund?
Refunds depend on the product type and customer category. For web purchases, Madam Glam’s return policy states refunds are limited to 80% of the returned item’s value, shipping fees and taxes are non‑refundable, and a US$5.95 restocking fee applies per order; returns must be new, unused, in original packaging and within 30 days of delivery. Pro customers are eligible for a 100% refund of item value minus a US$1.45 per‑item restocking fee; shipping fees are non‑refundable and refunds are issued as store credit or gift cards (no cash). For VIP subscriptions, if cancelled in time the policy notes refunds may be available only for the last three months of subscription. For App Store and Google Play subscriptions, refunds and cancellations are governed by Apple/Google platform policies rather than Madam Glam’s site; see Apple support: Apple subscription management.
Madam Glam plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| VIP Membership | C$29.00 per month (charged in USD, effectively equivalent) | Monthly | Receive C$29 store credit per month, 50% off gels, free US & Canada shipping, early access, exclusive sales, cancel anytime, free trial until next billing cycle |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but generally require clear disclosure of fees, shipping and return terms and give consumers specific cancellation/withdrawal rights for certain purchases and for recurring services. For digital auto‑renewing services provinces commonly allow a statutory cancellation or cooling‑off period (often around 10 business days); some provincial rules for distance sales (including Ontario) require a period for cancellation and full refunds unless the goods are exempt. Madam Glam’s 30‑minute cancellation window for web orders and their stated 80% refund rate on returns with restocking fees may not fully reflect statutory protections in every province. If you believe a policy contradicts your provincial consumer rights, consider contacting your provincial consumer protection office, disputing the charge with your payment provider or seeking further advice from consumer services in your province.
Customer experiences
Customer feedback is mixed. Positive comments highlight product quality and responsive customer service, with some customers reporting quick problem resolution. Negative reports commonly mention unexpected customs duties for Canadian and European customers, damaged or missing items on arrival with unsatisfactory refunds or store‑credit outcomes, difficulty or refusal of returns despite guarantees, and issues for customers with sensitive skin who cannot return opened products. You can view customer reviews on Trustpilot for further context: Madam Glam on Trustpilot.
Documentation checklist
- Order number and order date
- Proof of purchase (confirmation email, payment receipt)
- Photos of items (damaged/missing) and any original packaging
- Copies/screenshots of correspondence with customer support
- Date and time of cancellation request (especially for the 30‑minute web window)
- Registered mail tracking/return receipt if you send a formal cancellation letter
Common mistakes
Customers often miss the 30‑minute window for cancelling web orders and assume they can cancel later; by then the order may have been processed or shipped. Another common error is expecting shipping and taxes to be refunded - Madam Glam’s stated policy excludes these. People sometimes forget to retain original packaging and proof of condition, which can void return eligibility. For subscriptions bought through Apple or Google, attempting to cancel via Madam Glam rather than through the platform can delay or fail to stop renewals. Finally, not documenting communications or not sending formal notices by registered mail when disputing charges makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web order cancellation (within 30 minutes) | Cancellation is allowed within 30 minutes; specific refund outcomes are not detailed in the cancellation clause - returns follow the 80%/restocking policy if returned after delivery | Low if within 30 minutes; impossible after 30 minutes |
| VIP subscription (web) | Cancel anytime by email before the 1st; refunds may apply only as stated (e.g., last 3 months refundable in certain cases) | Low if you email before the billing cutoff |
| App Store / Google Play | Refunds and cancellations handled by Apple/Google platform rules, not Madam Glam | Moderate - follow platform procedures (can be straightforward via account settings) |
After cancelling
After you cancel, keep all confirmation messages and any cancellation reference numbers. If you cancelled a subscription on the web, verify that future billing has stopped and check your account for remaining store credit or unused benefits. If you need a refund or want to return items, follow the return eligibility rules (new, unused, original packaging, within 30 days) and expect restocking and non‑refundable shipping/taxes as per the policy. Helpful links: Madam Glam terms & conditions and returns: Terms & Conditions, returns/exchanges: Exchanges & Return Policy, VIP refund info: VIP refund article, and Apple subscription management: Apple support.
Address
For formal written notices or a registered cancellation letter (raccomandata A/R), send to:
Madam Glam LLC, Attn: Legal Department, 401 Broadway, 12th Floor, New York, NY 10013, USA