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Cancellation service #1 in Canada
Manscaped is a personal grooming brand that sells electric trimmers, grooming kits, and refill products, and operates a recurring subscription service in Canada called the Peak Hygiene Plan (VIP subscription) for blade and product refills. They sell both one‑time retail kits and recurring VIP refill packages through their Canadian site.
When you cancel a VIP subscription through the Manscaped account page or by approved support channels, the subscription is set to stop billing at the next renewal. If you cancel before the required five‑business‑day cutoff, you will not be charged for the next shipment; if you cancel after that window, the next shipment may already be billed. You keep access to any VIP benefits for the remainder of the paid period. Cancellations submitted by email or requiring manual handling may take up to five business days to process, so keep records of your cancellation request and any confirmation from Manscaped. For app‑store subscriptions, cancellation takes effect according to the platform’s rules.
For purchases made on Manscaped.ca, Manscaped offers a 30‑day Money‑Back Guarantee from the date of receipt. Products (including bundles) may be returned for a refund if returned complete; certain items such as boxers are refundable only if unopened and unworn. Refunds are issued to the original payment method. The site’s Terms & Conditions and Returns & Warranty pages reaffirm a 30‑day return window. For subscription billing, cancelling before the five‑business‑day cutoff prevents the next scheduled charge; refunds for charges already processed are handled under the 30‑day returns policy and Manscaped’s standard refund procedures. If you subscribed through Apple or Google, refunds and cancellations are governed by those platforms’ policies and Manscaped does not override platform refund flows.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Lawn Mower® 3.0 (standalone) | C$129.99 | One-time purchase | Electric groin trimmer, entry-level model |
| Perfect Package (includes Lawn Mower® 3.0 + accessories) | C$149.99 | One-time purchase | Trimmer plus accessories package |
| Performance Package 5.0 Ultra (retail, non-VIP) | C$209.99 | One-time purchase | All-in-one grooming kit |
| VIP Package subscription (refill every 3 months) | C$49.50 + tax | Every 3 months | Blade refill, Crop Soother™, Crop Preserver® |
| Beard, Balls & Strays Bundle (retail, non-VIP) | C$269.99 | One-time purchase | Beard Hedger®, Lawn Mower® 5.0 Ultra, Weed Whacker® 3.0 Pro |
| Beard, Balls & Strays VIP subscription | C$33.50 + tax every 3 months | Every 3 months | Refill pack including blade and additional product |
| Balls & Face Bundle (retail, non-VIP) | C$229.99 | One-time purchase | Lawn Mower® 5.0 Ultra & Chairman™ Plus |
| Balls & Face VIP subscription | C$35.10 + tax every 3 months | Every 3 months | Blade refill and rotation of Face Soother/Power Shave Gel |
| Balls & Cheeks Bundle (retail, non-VIP) | C$279.99 | One-time purchase | Lawn Mower® 5.0 Ultra & Chairman™ Pro |
| Balls & Cheeks VIP subscription | C$35.10 + tax every 3 months | Every 3 months | Blade refill and rotation of Face Soother/Power Shave Gel |
Canadian buyers on Manscaped.ca are covered by the company’s published 30‑day Money‑Back Guarantee for returns from the date of receipt. Manscaped’s Canadian pages also note Quebec’s Consumer Protection Act context: section 39 requires sellers to guarantee availability of spare parts or repair information in some cases, and Manscaped discloses it does not guarantee availability of replacement parts or repair services under that section. If you purchased via the App Store or Google Play, platform rules and Canadian consumer protections applicable to digital storefronts may apply for subscription management and refunds; Manscaped follows platform rules for app‑based subscriptions rather than overriding them on the website.
Reviews are mixed. Many customers praise product quality, effective trimmers, thoughtful design, and - in some cases - responsive customer service and generous handling of VIP members. Common criticisms include unexpected enrollment into recurring subscriptions, difficulty or delay cancelling subscriptions, concerns about product durability, reported return or refund rejections, delivery delays, and dissatisfaction with customer support responses. These themes point to generally positive product feedback but recurring friction around subscription management for some users.
Customers frequently make a few avoidable mistakes: trying to cancel too close to the next shipment (Manscaped requires a cancellation at least five full business days before the shipment to avoid billing); cancelling in the wrong place (e.g., attempting to cancel a subscription made through Apple/Google on Manscaped’s website); not keeping a copy of the cancellation confirmation; and assuming cancellation is instantaneous when manual processing can take up to five business days. Another common problem is expecting an automatic refund for a charge that occurred before cancellation - refunds for already processed shipments are handled under the returns policy and are not guaranteed simply because a cancellation was later submitted.
| Method | Refund | Difficulty |
|---|---|---|
| Web account (ca.manscaped.com, My Peak Hygiene Plan / My VIP Package) | Refunds follow the 30‑day returns policy; cancel at least five business days before next shipment to avoid next charge. | Low - self‑service cancellation available in account. |
| Email support ([email protected]) | Refunds handled per returns policy; cancellations via email may take up to five business days to process. | Medium - manual process, potential delay. |
| Apple App Store / Google Play | Refunds and cancellations are governed by Apple/Google platform policies, not Manscaped site rules. | Medium - High - must use platform subscription management; Manscaped cannot cancel app‑store subscriptions for you. |
After you cancel, watch for a confirmation email and keep that message as proof. Monitor your bank or card statement for any pending or final charges and contact Manscaped support if you see unexpected billing. If you need a refund for a recent purchase, begin a return under the 30‑day Money‑Back Guarantee at Manscaped’s returns page. For details and policy text, see Manscaped’s VIP terms and general terms pages and the returns & warranty page: VIP Terms & Conditions, Terms & Conditions, Returns & Warranty Info. If you subscribed through a mobile platform consult Apple’s subscription help (Apple: manage subscriptions) or Google’s support for Play subscriptions (Google Play: cancel subscriptions).
Manscaped, Inc., 10054 Old Grove Rd, San Diego, CA 92131, USA
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.